myDelibox Reviews 

702
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic selection of authentic Italian food, noting that prices are extremely reasonable compared to other market options. Many people also highlight the exceptionally quick delivery service and wonderful packaging that keeps products completely safe during transit. Some people were dissatisfied with occasional delivery delays and long shipping times that significantly disrupted their meal plans. However, some customers also noted receiving damaged items due to careless packaging standards or rough courier handling issues. Reviewers buying these goods still appreciated the overall product quality despite these few logistics hiccups.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the great selection of authentic Italian... See more

Delivery service

Clients share satisfaction on delivery service, frequently praising quick and reliable shipping times... See more

Order

People report positive experiences with order, highlighting that it is easy to make purchases online and... See more

Price

Reviewers highlight great satisfaction with the affordable prices and fair rates offered for various items.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items such as the pasta, truffle paste,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The biscuit arrived beautifully packaged and was delightful. I chose a specific delivery date, and it was delivered as planned. After extensive searching, I found this to be one of the most affordable... See more

Rated 5 out of 5 stars

Buying the very best Italian Mineral Water - Ferrarelle - at reasonable prices (for UK). I first came across Ferrarelle Mineral Water in 1980 when I joined Hedges & Butler (part of Bass group) -... See more

Rated 5 out of 5 stars

It is pointless to set a shopping amount which allow you free delivery if you are going to ship on the last day (2 to 6 business days). Never mind, plenty of Italian shops online. This was my review... See more

Rated 5 out of 5 stars

A good selection of reasonably priced italian food and household items. I always receive everything I order within the agreed timeframe and extremely well packaged. A very reliable service I have now... See more


Company details

  1. Italian Food Shop

Written by the company

MyDelibox - the online Italian delicatessen in the UK, at incredible low prices. We deliver in two working days everywhere in the UK mainland. Shop now!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

702 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(702)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Please drop Parcelforce

Parcel force is the worst courier in History. Not flexible and always late, with careless, lazy and grumpy staff. Items arrived broken and soaked as the carelessness of couriers had caused a can of soda to break.

30 July 2023
Rated 5 out of 5 stars

Packed with care

Parcel delivered by Parcel force and even if the packages what expected in 6/8 working days as mentioned in the website (standard delivery)I received mine in only two days.
Jars was packed with extremely care and all that I ordered had arrived safe and well packed.
Only one weird point,
the email from delivery driver that he delivered the packages, has arrived 15 hours later 😅
but not complaining about it.

27 July 2023
Unprompted review
Rated 1 out of 5 stars

Bad delivery

I placed an order and arrived more than a week later. Finally the box arrived today but just after contacted FedEx multiple times, had to reschedule a delivery that didn't arrive, had to contact them again and just after sending an email of disappointment they finally delivered the parcelall. Unfortunately few packs of pasta are broken. I'll email my daily box to let them know as I've never had any problem before. I do really hope that they change the delivery company because FedEx did a terrible job and won't buy again until considering the cost of each item as well .

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Great!

After so many years, they Stiil have the same quality service.

26 June 2023
Rated 5 out of 5 stars

Great

Always good to shop here to find Italian products that are not sold in supermarkets. Everything comes packed exceptionally well.

25 May 2023
Rated 1 out of 5 stars

Avoid them

I was their customer from the 24th of July 2018, I made 21 orders during these years and just this time I forgot an item (PARMALAT BESCIAMELLA CHEF ML 200 CREAM), I tried to contact the unhelpful customer service to amend it and they replied that it was not possible, even if I specified that I wanted to pay for two of them.
I understood wrongly that they could send me the item, but they could reply to my email when I was asking for it and they did not. Anyway, I do not change my point of view, you lost a customer forever for an item of 1.29£. I do not care about what other shops are doing until a service like Amazon will allow you to amend your booking, it is a shame to try to have more money from your customers for a small mistake. Your arrogant reply just shows how you do not know what "customer service" means. It is good to know that it was impossible for you to add a small item for free as a good gesture, "after 21 orders". Sincerely, you are ridiculous.

25 May 2023
myDelibox logo

Reply from myDelibox

Hello Giuseppe. Thanks for your order and the feedback. Please note the system does not allow us to add any extra products once the order is completed. This is quite common and a standard procedure in all the ecommerce shops.
Please note we never said "that could add it to my order, but they did not". We said "Although I would personally be more than happy to provide you an item or two that was missed out, I or my team members are unable to alter anything.". Which in other words means: "We really would like to do it but it is not possible because the system we use does not allow us".
It is good to read you made 21 orders with us with no problems in all these years, but one minor issue is enough for you to leave a bad 1 star review.

Rated 5 out of 5 stars

My Delibox provides fabulous customer…

My Delibox provides fabulous customer service. After over 4 years of ordering regularly from them, this week I had my first ever delivery with a broken bottle of passata. I photo ed the damaged parcel and emailed requesting a passata credit on my next order please. They responded almost immediately crediting me for the broken item. I was very impressed! Fabulous selection, good prices and marvellous service. Thank you

27 April 2023
Rated 5 out of 5 stars

This is my 2nd or 3rd order from…

This is my 2nd or 3rd order from MyDeliBox Love ordering from MyDeli box my mamma loves the Bondi and they are very hard to get in any deli shops so thank you for always having these In Stock and the other stuff too
Prices are very reasonable and much cheaper than in deli stores and always drivers on time look forward to making more orders soon

20 April 2023
Rated 5 out of 5 stars

A very happy customer

I have been ordering for years and I must say myDelibox always wrap the products with recyclable packaging and care, also always correct number of items. Fair prices and fast delivery!

27 March 2023

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