MyDermaDream Reviews 5,134

Before talking with Jhein C I was going to cancel my membership. I will give this another try because of her excellent service. 10+

Flora was absolutely terrific for customer service. Thank you Flora!

I bought this product and made sure I did not have reoccurring charges like most people have had to deal with and when I receive the product it looks exactly like one you can buy at Kohl’s department store for $16. I do like the way it feels when you’re doing the treatment, but you could’ve bought a cheap cheaper.

Very informative. Helpful, professional speaks good English.

Jhein Chris was EXCELLENT.KIND VERY....HELPFUL.HE CARED ABOUT MY CIRCUMSTANCES!! And went Way Beyond the expectations of me...I really appreciate him...5/9/2026

My nightmare experience with Derma Dream started April 25 when I ordered the Myoglow device and serum. As soon as I finished placing my order, the bombardment of phone calls and emails began. The spam phone calls were made in a series of three quick calls which as soon as I sent the call to VM, they would immediately follow up w two additional calls. Then finally left a message that I felt was bogus saying that they needed me to call them back to confirm my email address…but I shouldn’t worry if I can’t return the call, they would still send my order.

I immediately went back into my account to ensure that I had not inadvertently signed up for any subscription. And fortunately, I did not. My device arrived and the contacts tapered down.

You would think that I should have learned my lesson but then I received an email about a product for my under eye puffiness. This has been such a problem for me and this product seemed a bit different, so I didn’t follow my gut and I placed an order. I believe this is when my real problem began. The bombardment of calls and emails started again. I received the product and thought I was done. Now, about 10 days later on May 9, I received a notification from my credit card that DermaDream had made another charge for $52. When I went into my account it was for some Unlimited Subscription that I did not know I had authorized. When I called and asked the customer service rep to remove the charge and cancel the subscription, he refused saying it was not ‘possible’ because it had been part of a promo. He said that the subscription could be cancelled and no further charges made but the initial $52 charge could not be removed. Instead, he wanted to offer me all kinds of additional products that I could get for the remaining 28 days that the subscription would be active. After about 10 mins of my pushing and then asking to speak to a manager (which he refused saying it was a Saturday so there were no managers), I felt like I had no options available to me, I hung up.

The other interesting piece of information is that their website provides the following info:

No Surprises
We send multiple billing reminders so you're not surprised by upcoming charges.
Please check your email regularly and ensure our messages don’t land in your spam folder.
To make changes or cancel your subscription, contact us at least one day before your rebill date.

HOW IRONIC!!!!! I do NOT believe I received this notification but to be honest, given the constant bombardment of messages, I may have missed this ONE single important message. So, obviously, I missed their self-imposed deadline.

I feel like I have NO options available to me but wanted to make sure that I warned everyone else about DERMA DREAM. No matter how good or bad their products, their underhanded sales and marketing practices are shameful. Without being any kind of legal expert, but simply as a consumer offering her honest, heartfelt opinion, it feels like Derma Dream is utilizing legal loopholes to manipulate and cheat a very vulnerable population…women who are already feeling insecure and disenchanted with their appearance and are willing to try one more solution in the hope that it will work. And instead, our hope is further chipped away by yet another company that seems to be operating only to prey on consumers and make themselves rich.

Marcus was a joy to talk with. Very polite and helpful. Looking forward to checking in with him bi-monthly

Usman was very helpful in changing and upgrading my order. He was very polite and managed to turn an original dissatisfied experience in ordering your product into a positive experience.

Five stars for customer service agent Genalyn who went above and beyond to address my concerns and ensure my satisfaction. I haven’t used the product yet, just received it yesterday and it’s charging up, but if the product is as good as the customer service I will be happy!

The agent I spoke with was Rosana and she was super! She was very polished and professional, polite, and very willing to help me through a brand new experience. Once we were looking at the finances needed, she did everything she could to bring things down to a compact package that gave me what I am wanting and was as reasonably priced (discounts included!) as I could handle! I am grateful! And she was the best!

Melchie was very professional and helped me resolve an issue with my account ❤️
Heidi

Genalyn Was very helpful. I was going to cancel my subscription because I haven’t had time to use the product. She paused it for a period to allow time to try and is sending a product to try at no cost.

Jhein was great! Thanks so much!

This company operates with fraudulent intentions. There are unexpected subscription charges, extreme difficulty
cancelling membership, upsells after purchase and impossible correspondence. You are put in a perpetual conversation loop with a bot that promises but never delivers. Contact your payment method immediately to cancel future payments.

… Ms. Lyle was VERY sweet, & her concern for my issue, was very genuine.
It is nice to be appreciated, as a customer. Especially with a small issue, that I had. And I was really , PLEASANTLY SURPRISED , when she gave me a really good deal, & discount, on , the Pro Derma unit. I was not going to purchase it, because I didn’t want to spend that much money, on it . ( especially since my ‘derma dream’ , had exceeded, its warranty).
And , then she made me an offer, I couldn’t resist.
And , THIS , is , how a business survives !
With, AWESOME 🤩 EMPLOYEES ! ( she could have been, the owner) . Either way, … I am a SATISFIED CUSTOMER!
THANK YOU Ms. LYLE !

Jhein, was very patience and kind. She answered all my questions and explained in detail the procedure for me to follow. She has excellent customer service skills.

Trisha was very considerate and attentive to my needs,

Ray is able to explain and answer all the questions I have and would highly recommend to anyone seeking to have an advisor, ask for Ray.

Fritz was very helpful and explained all the details and steps of this skin program to ensure I have success with it. She was able to quickly answer my questions and there was no ‘hard selling’ going on. Much appreciated. I’m optimistic that this product will be effective.

I had two concerns regarding a subscription and my new MyoGlow Pro. MELCHIE stepped right up to the plate and helped resolve my issues without hesitation. She also emailed me the instruction booklet for the Pro.
I very much appreciated her help and patience. She is the best!!