It was great. I was a little confused about the base situation. I think there was just a little bit of a language barrier when I did use the chat. They kept saying I didn't order the base and I kept... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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I ordered a doll for a deceased dog. When the doll arrived I noticed significant differences from the photo I sent. Wrong color of fur on mouth, legs and tail too long. Customer service only pointed o... See more
Company replied
I ordered a baby mobile with 4 of the family pets for my grandson. It was a surprise for my daughter as well. I knew it would be special as one of her dogs died unexpectedly several days before the bi... See more
Company replied
I loved my custom pet mobile! During the process, the team was very communicative and made a few changes that really make this doll look like my pet. I haven’t assembled the toy yet since it’s an upco... See more
Company replied
Company details
Written by the company
Discover the world of My Dollfy and our exquisite custom crochet dolls, bringing your cherished memories to life with remarkable craftsmanship and heartfelt details.
Contact info
United States
- support@mydollfy.com
- mydollfy.com
4.0
Great
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The mobile was for my grandson
The mobile was for my grandson. He has a tricolor Corrie dog. I sent several photos of the dog when I ordered the mobile. You got his color pattern perfectly. The mobile was a big hit at the baby shower. I know that someone at the shower ordered a mobile for their granddaughter when they saw my mobile. Thank you.
27 May 2025
Reply from My Dollfy
We’re so happy to hear that the mobile for your grandson — and his tricolor Collie dog — turned out perfectly and was such a big hit at the baby shower! It means so much to our team to know that our work brought joy to your family and even inspired someone else to order as well.
Thank you from the bottom of our hearts for sharing this with us and for trusting My Dollfy with such a special gift.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
Memorable
They did an amazing job replicating our dog for our baby’s mobile. Our dog was our only child for almost fourteen years so it was important to us to have a memorable piece. They did just that for us.
17 October 2025
Unprompted review
Reply from My Dollfy
It warms our hearts to know that your mobile holds such a special meaning for your family. Knowing that we could help capture the memory of your beloved dog means the world to us. Thank you so much for trusting us to create this precious keepsake.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
The dogs were almost identical to my…
The dogs were almost identical to my babies. The block was a little rough though and we will have to sand it down in the holes to get the sticks to go in.
18 October 2025
Unprompted review
Reply from My Dollfy
We’re so happy to hear that the dogs turned out almost identical to your beloved babies — that truly means a lot to us! Thank you also for letting us know about the wooden block; we’ll make sure to share this with our production team to smooth out any rough edges in future pieces. Your input helps us keep improving while ensuring every detail is as perfect as possible.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
Great quality and communication!!!
17 October 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words! 🌸
We truly appreciate your support and are so happy to know you’re pleased with both the quality and our communication.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
It was great
It was great. I was a little confused about the base situation. I think there was just a little bit of a language barrier when I did use the chat. They kept saying I didn't order the base and I kept thinking "well why did I get the wooden circle then." But whoever emailed me explained it perfectly. They said "you didn't order the rods but all the orders come with the wooden circle " then I completely understood. It looks like my mom and each step was communicated.
Constructive criticism: on your website, you may want to explain what time zone your company is in so everyone will understand when the chat feature is up.
20 October 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your thoughtful feedback! 🌸
We’re truly happy to know you loved how everything turned out and that our email clarification helped. We also really appreciate your constructive suggestion about adding our time zone — that’s a great point, and we’ll work on improving that on our website.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
Looks exactly like my pet
Looks exactly like my pet. Can't wait to place this in the baby's crib. Everything looks so warm and perfect.
18 October 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words and 5-star reviews!
We’re truly grateful for your trust and thrilled to know you loved your Dollfy. Our artisans pour their hearts into every piece, and your happiness means the world to us. Thank you for choosing My Dollfy to create such a meaningful keepsake! 💖
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
A Truly Heartfelt Keepsake!
My experience with Dollfy was great because everything was so easy and enjoyable! The quality of the product exceeded my expectations, and the attention to detail really stood out.
18 October 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words and 5-star reviews!
We’re truly grateful for your trust and thrilled to know you loved your Dollfy. Our artisans pour their hearts into every piece, and your happiness means the world to us. Thank you for choosing My Dollfy to create such a meaningful keepsake! 💖
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
10/10 I highly recommend getting Dollfy doll…
I highly recommend getting Dollfy doll for your loved one! When I ordered my Dollfy for my husband, I knew it was going to come out great . But when I actually seen it in person it was better than expected! 10/10 great product and great customer service. Thank you Dollfy !
17 October 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words and 5-star reviews!
We’re truly grateful for your trust and thrilled to know you loved your Dollfy. Our artisans pour their hearts into every piece, and your happiness means the world to us. Thank you for choosing My Dollfy to create such a meaningful keepsake! 💖
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
Love it
Love it! Looks just like my dogs. Can’t wait for my baby to see it!
14 October 2025
Unprompted review
Reply from My Dollfy
We’re absolutely thrilled to hear that you love it and that it looks just like your dogs. We can’t wait for your little one to see it too — moments like these truly mean the world to us.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
DO NOT PURCHASE FROM MY DOLLFY
This is the WORST company I have ever dealt with. They will take your money and run. I am a first time mother that just moved to a new home. I paid for the unlimited edits for my baby’s mobile with a doll of my dog. I approved the last set of photos. However, when I opened the package, there was green stitching and super glue all over the back of my dog’s head. Keep in mind, my dog does not have green fur. When I looked back on the approval photos, I noticed I did not get a photo of the back of my dog’s head. Hmm, wonder why…
When I reached out with my concern, the company accused me of making these edits because I did not open the package right away. You would think a company that sells BABY MOBILES would be more understanding of the hectic life of getting ready for a newborn. Also, who accuses their customers of that? Totally unprofessional. I agreed to a $20 refund and tried to move on.
About a week later, my fiancé was unpacking boxes and decided to put the mobile together. He discovered that the hanger (shipped separately) was broken. I sent a picture of the broken hanger to My Dollfy with the request for a refund.
This is their response: “We completely understand your concern. However, your order was successfully delivered on September 26, and the issue was only reported more than two weeks later. In such cases, we’re unfortunately unable to offer a refund or replacement, as any damage occurring after delivery is considered customer-handled.
From the attached photo, it appears that the hanger was bent or broken by force, rather than a shipping defect. If the item had arrived damaged, it should have been reported immediately upon delivery so we could have addressed it right away.
We truly appreciate your understanding on this matter.”
Are you kidding me…? There was NO protective material in the box preventing the hanger from being broken. Keep in mind, I am a pregnant first time mother that just moved to a new home. Unboxing packages is not a priority. You cannot charge a customer for a broken product and blame it on them. My Dollfy does not care about growing families. They will steal your money.
And see their reply? They will blame everything on you. Like I said, My Dollfy does not care about busy growing families who just moved into a new home for their newborn. Better open that package right away!
12 October 2025
Unprompted review
Reply from My Dollfy
Official Statement from My Dollfy
We would like to address the recent feedback regarding the damaged hanger and the overall experience.
Our team takes every concern seriously and always strives to resolve issues fairly and transparently. However, in this case, the customer received both the doll and the hanger on September 26, but only reported the hanger issue more than two weeks later, on October 13, without any unboxing video or timely proof that the item arrived damaged.
At My Dollfy, we kindly ask all customers to inspect their packages upon delivery and contact us immediately if there is any issue. This policy allows us to investigate with the shipping carrier and provide a proper solution. Unfortunately, when damage is reported long after delivery, it is no longer possible to determine whether it occurred during shipping or afterward.
It’s important to clarify that the $20 goodwill refund mentioned earlier was issued for a separate matter concerning the dog doll, which the customer had reported promptly and which we resolved with understanding. However, after that case was closed, the customer later demanded a full refund for the broken hanger — an issue reported much later, despite both items being delivered at the same time.
While we fully empathize with personal circumstances, it is not reasonable to use them as justification for not inspecting an order for over two weeks. In fairness, we must also protect our artisans and business from claims that cannot be verified after such a long period.
From the provided photo, the hanger damage appears to be caused by bending force rather than a shipping or manufacturing defect. Additionally, no other customers have reported a similar issue, reinforcing our belief that the product left our studio in perfect condition.
Given the timing, lack of supporting evidence, and pattern of repeated refund requests despite prior resolution, we have reasons to believe that this behavior may not have been made in good faith and could have been intentionally harmful toward our business.
We truly value all of our customers and deeply regret that this experience has led to misunderstanding. However, given the facts, we believe our response and resolution were fair and aligned with standard business practice.
A terrible experience. Do not order.
MyDollfy says their standard order to delivery timeline is roughly 3-4 weeks. I paid an extra $50 for expedited production. That means I should have received my order earlier by way of it being completed in an expedited fashion. I ordered my product on September 8 and I received my order 31 days after placing, and shipping only occurred after I submitted a credit card chargeback request. 31 days is longer than 3-4 weeks. If I did not submit a credit card chargeback request and inform MyDollfy that I did, I believe 100% I would still be waiting for shipping to occur.
I was gaslit consistently by “customer support” throughout the entire process. After several days of repeated emails going unanswered asking for a shipping update, I was told that my product was shipped and I had already been provided the tracking number. When I demanded the tracking details in a response email, I was told actually my order was still being finalized by the “artisans”. When I wrote that I submitted a chargeback request with my credit card company, I was then told actually my order was shipped immediately after my approval email two weeks prior.
Did my order arrive in a nice MyDollfy branded box like their photos? Of course not. You can see they used the smallest box, and the accompanying picture card was tiny and pixelated. The presentation of the received product was atrocious.
Do the dolls themelves look nice? Sure. But I paid for expedited production, which naturally should have led to an earlier shipping date. Instead, on our 2nd wedding anniversary, all I had to show my wife was the infuriating email exchange with a “customer service” department that exits solely to delay, obfuscate, and gaslight customers. Also, note that while MyDollfy says their customer service department is accessible 9am-5pm PST, I only received email responses (usually 48 hours after mine) between 8pm-2am PST. Their customer service is not US based and may be AI. Just another lie to consider before purchasing.
These are overpriced products. Other companies, and individuals on platforms like Etsy, provide better alternatives. When you purchase expedited production, know that you won’t receive expedited production. Again, a standard order is fulfilled in 3-4 weeks. I purchased expedited production and received my product in 31 days, with shipping only occurring AFTER initiating a credit card chargeback.
I don’t think you should order a product from this company. They ruined an experience I was trying to create for my wife on our 2nd anniversary. I asked repeatedly for a refund of the $50 up charge I paid for expedited production, considering I did not receive expedited production, and was refused. Happy to return the product and receive a full refund through my credit card chargeback instead.
If I can prevent at least one person from wasting their time, energy, happiness and money like I have over this last month and longer, I will at least have found some solace.
8 October 2025
Unprompted review
Reply from My Dollfy
We truly regret to hear that your experience did not meet your expectations. However, we would like to clarify a few important details regarding your order and our process.
You selected our “FULLY Tracked Shipping + FAST Production (3–5 Days)” service, which ensures your order is prioritized and completed earlier than our standard 4–6 week timeline. We followed this expedited schedule exactly as stated.
As with all of our handcrafted dolls, every customer who bought Preview & Unlimited Edit Service will receive a Preview & Unlimited Edit Service before shipping. This allows clients to review their custom artwork and request any necessary adjustments until full approval is given. In your case, after we sent the preview, you requested several edits. According to our policy, our artisans are required to complete those changes before proceeding to shipment — this naturally adds time to production.
While we always do our best to balance speed and quality, it is simply impossible and unfair to expect multiple revisions and an expedited timeline simultaneously. Each doll is fully handmade from scratch, and careful craftsmanship takes time.
Once your order was approved, it was shipped immediately, and the tracking number was provided. Despite this, you opened a chargeback claim stating the item was not received, even though delivery was successfully completed. We trust that your bank will review all documentation and recognize this claim as invalid.
If our intention were dishonest, we would not have invested time, materials, and effort to create and deliver your personalized doll. We’re deeply saddened that after receiving your item, you still chose to open a dispute.
Our entire team works passionately to craft meaningful keepsakes for our customers. We value honesty, communication, and craftsmanship — and we always strive to ensure every customer’s satisfaction through fair and transparent service.
Adorable!
It is adorable! It was easy to send pictures and they made sure to send a preview to ensure I was happy with the product. They kept me informed as to the production, shipping, etc. I could not be happier with the service and the product.
6 October 2025
Unprompted review
Reply from My Dollfy
We’re absolutely delighted to hear that you loved your doll and had a smooth experience from start to finish. Your kind words truly mean the world to our team — every piece is handcrafted with love, and knowing it brought you joy makes all our effort worthwhile.
Thank you again for your trust and support
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
They are great with notes
They are great with notes. The artisans did such beautiful work and it’s so cute hanging over the baby’s crib.
7 October 2025
Unprompted review
Reply from My Dollfy
We’re so happy to hear that you loved the craftsmanship and that the mobile looks adorable hanging over your baby’s crib.
Your kind words mean the world to our artisans — they pour so much love and care into each piece, and messages like yours truly make their day.
Thank you again for choosing My Dollfy to be part of such a special memory. 💕
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
I honestly don’t have the words to…
I honestly don’t have the words to describe my experience! Since I placed my order I was contacted and was notified of everything every step of the way, I purchased an 8” doll with a base and it was perfect it was more than what I expected I also ordered the doll preview as well which was very helpful, thank you for giving me a little piece of my grandmother that I can hug and cherish for years to come! Thank you dollfy !!
1 October 2025
Unprompted review
Reply from My Dollfy
We are truly touched by your beautiful words. Knowing that the doll brought you comfort and a piece of your beloved grandmother means more to us than we can express.
Our artisans put their heart into every detail, and hearing that it exceeded your expectations reminds us why we do what we do. We’re deeply grateful for your trust in us and for allowing My Dollfy to be part of such a meaningful memory.
Thank you again for your kindness and support—it truly inspires our entire team.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
I had a great experience from start to…
I had a great experience from start to finish! The continual communication from them regarding the processing time a what to expect was spot on and so reassuring to have sent to me. I loved the great package option to be able to edit as needed until satisfied because after the first preview they sent me I decided to make a slight addition, which they did beautifully!
25 September 2025
Unprompted review
Reply from My Dollfy
We’re truly delighted to know that you had such a positive experience with us from start to finish. Our team always strives to keep our customers informed and reassured throughout the process, and it warms our hearts to hear that the Preview & Unlimited Edit Service helped bring your vision to life exactly as you imagined.
Your kind words mean so much to our artisans, and we’re grateful for the trust you placed in My Dollfy. We look forward to creating more special memories for you in the future.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
I have the mobile main frame but still…
I have the mobile main frame but still waiting for the rest. Up until now everything has been great and my previews were beautiful!!!
28 September 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words — it truly means the world to our artisans to hear that you loved your previews. We’re delighted that everything has been smooth for you so far, and we’ll continue keeping a close eye on your order until the remaining pieces arrive safely.
Your patience and support are greatly valued, and we’re so excited for you to enjoy the completed mobile very soon!
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
They allowed as many changes as needed
They allowed as many changes as needed. THey were very patient with my requests and worked quickly
26 September 2025
Unprompted review
Reply from My Dollfy
It warms our hearts to hear that you felt supported throughout the process and that our team’s patience and dedication made a difference. Our artisans always strive to capture every detail, and your appreciation means so much to us.
Thank you again for trusting us with your special creation — your support inspires us to keep doing what we love.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
Absolutely perfect
Absolutely perfect! Looks exactly like our girls. It’s a perfect keepsake for when our baby girl is older.
18 September 2025
Unprompted review
Reply from My Dollfy
We’re absolutely delighted to hear that the dolls look exactly like your girls and that they will serve as a perfect keepsake for your family. Knowing that our work will become a meaningful memory for your baby girl as she grows truly warms our hearts.
It has been our honor to bring your vision to life, and we’re so grateful for your trust and support.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
This is the 2nd doll I had made and…
This is the 2nd doll I had made and love it. The service and hard work put into each doll is amazing! Thank you!
10 September 2025
Unprompted review
Reply from My Dollfy
It truly means the world to us to hear that you love your second doll! Our artisans put their heart and soul into every piece, and your appreciation is the greatest reward for their hard work. Thank you for trusting us again to create such a meaningful keepsake.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
Will order again
Honestly it took awhile but the end results where better than expected. My wife loved it. I even opened it before her and was astonished by how beautiful it was
1 September 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your wonderful feedback! We’re delighted to hear that your wife loved the doll and that the final result exceeded your expectations. Each piece takes time because it’s handcrafted with care, and it means so much to know that the wait was worth it. We truly appreciate your support and can’t wait to create for you again.
Warm regards,
Customer Support Team
My Dollfy
support@mydollfy.com
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