The gentleman who called me was extremely polite, considerate and helpful. Even so hi called me to do his job for his company and collect a payment he first wanted to receive some information from m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The gentlemani spoke with was so lovely. He was extremely kind & made my worry disappear. I’m very unwell at the moment. I’m having to rely on benefits. He suggested people that can be helpful i... See more
Company replied
My experience was very good. After a few questions to make sure that I, whom am a Pensioner, was covered to pay all my other bills, my transaction was handled very efficiently, kindly and compassiona... See more
Company replied
The agent I spoke to was very professional and listened to what I had to say. He was very polite and definitely a credit to the company. I received several texts reminding me to call them, and when th... See more
Company replied
Company details
Written by the company
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Contact info
9 George Square, G2 1DY, Glasgow, United Kingdom
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4.3
Excellent
438 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from EP Financial Solutions
Thank you for your feedback, it is much appreciated.
Reply from EP Financial Solutions
Thank you for taking the time to provide a review. We are pleased to know you found our team member helpful and understanding.
Debt collection services
These days Debt collection services are polite, respectful, and ultimately much more usable. I’m very grateful for this.
16 June 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide your feedback. We are glad to know you found our team polite and respectful.
Broken website and dishonest fees
Their payment system was a nightmare errors, glitches, and no confirmation that my payment went through. Suddenly, I received a random "payment identification number" with no explanation.
When I called customer service, the agent cut me off, put me on hold for 15 minutes, and then dropped the call. It took multiple attempts to finally settle this tiny amount, wasting my time and causing unnecessary stress.
13 June 2025
Unprompted review
Reply from EP Financial Solutions
Hi,
Thank you for reaching out via TrustPilot.
We are sorry to hear you had issues with our website. We will raise this issue and your concern about being cut off, as well as the hold time for a complaint investigation, as this does not meet the service standards we hold ourselves to. We apologise for any inconvenience this caused.
Regarding fees, please note that at EPFS, we do not add any fees or interest to the balances we receive. Should a late payment fee be applicable, this will be part of the creditor’s terms and conditions, and any payment collected on the fee is returned to the creditor.
Once the complaint investigation is complete, we will issue a letter with full details to the address we have registered against the account.
If we can do anything further, our complaints team can be contacted directly at complaints@myepfs.com.
Kind Regards
Genuine help
Genuinely wanted to help and went through my finances before we started anything to find viable options.
10 June 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide this feedback - it is much appreciated.
Very good service that helps to support…
Very good service that helps to support me to make payments that I could afford and the advicer didn't make me feel bad for falling behind on my payments and told me all I need to know to keep up with them
10 June 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide a review. We are pleased to know that you found our team offered good service and were able to help. The feedback is appreciated.
Very professional
Very professional, polite, caring and empathetic. They checked to make sure you had enough to live on and payment plans are available. I didn’t need this as I paid the bill in full. Only missed one payment with Plusnet due to poor health. All sorted now.
It was a pleasure talking to them.
9 June 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide a review. We are pleased to know that you found our team to be professional, polite, caring and empathetic. The feedback is appreciated.
I received a message from the company…
I received a message from the company about a financial situation I have. The call handler was very professional and helpful. I explained the situation and she took my details. She said she would raise this with the company I am in dispute with and get back to me. I am very happy with how the call handler dealt with my problem
9 June 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide a review. We are delighted to hear that you found our team to be professional and helpful.
Lovely understanding agent Julie was…
Lovely understanding agent Julie was wonderful help
6 June 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for providing the feedback for Julie. We will pass on this message, which is much appreciated.
If i miss payments.they make sure my…
If i miss payments.they make sure my bills are payed.and pay next month
4 June 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback. Much appreciated.
Very patient and understanding .
3 June 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback. Much appreciated.
The gentleman put me at ease and we…
The gentleman put me at ease and we sorted settlement out with ease and very polite
28 May 2025
Unprompted review
Reply from EP Financial Solutions
We are very pleased to know you were put at ease and the situation was sorted. Many thanks for taking the time to provide this feedback.
Had a very good talk …
Had a very good talk with ‘Julie’ who helped me to set up a fortnightly plan, she very very patient and helpful..as have been other people in their team . 🤗
23 May 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback - we will pass this onto Julie. Great to hear you've had a good experience with the team.
Plusnet
Your advisor was very helpful and willing to help with my situation,
15 May 2025
Unprompted review
Reply from EP Financial Solutions
We appreciate you taking the time to provide this feedback. We are glad to know our team were helpful.
Very keen to be help
Very keen to be help. But keep the communication going.
15 May 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time tp provide feedback. Much appreciated.
Nervous at first but talking to the guy…
Nervous at first but talking to the guy put me at ease thankyou all for understanding m.hawkins
13 May 2025
Unprompted review
Reply from EP Financial Solutions
We appreciate the feedback and are glad to hear our team could help.
Advisor very polite.
The advisor who spoke to me was quite helpful gentle and extremely respectful.
Thanks.
5 May 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback. It's good to hear you found our team helpful and respectful.
Excellent and professional services
1 May 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for sharing your experience, it's good to know you had a positive experience.
Considerate and compassionate
Considerate and compassionate. Addressed the issues logically and with great care. And arrived at a careful decision.
30 April 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback; we very much appreciate you taking the time to share your experience.
Charged a £15 fee on a £10 payment I…
Charged a £15 fee on a £10 payment I hadn't realised I'd missed.
24 April 2025
Unprompted review
Reply from EP Financial Solutions
Hi,
Thank you for reaching out via TrustPilot.
At EPFS we add no fees or interest to the balances passed to us. Should a late payment fee be applicable this will be part of the creditor’s terms and conditions, and any payment collected on the fee is returned to the creditor.
We can help gain information on why a fee was added by raising a query on your behalf with our client if you would like to raise a complaint, this can be done via our Complaints team if you can send them further details to complaints@myepfs.com.
If you would like us to assist raising the query, please send the complaints team your EPFS reference, number, please note, with contact via email they will in the first instance reply with some identification verification questions. Once ID&V is completed, they will ensure any enquiry is fully investigated and responded to.
Kind Regards
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