Family Outings North East Reviews 

584
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and knowledgeable staff and hosts who go above and beyond to ensure everyone feels comfortable and well-informed throughout the journey. Travelers also highlight the remarkably smooth booking process, fantastic destination choices, and exceptional on-board service, making every group outing completely stress-free and enjoyable from start to finish. Some reviewers were not happy with unexpected schedule adjustments, late departures, and occasional booking discrepancies that caused minor uncertainties. A few people also noted specific concerns about recent last-minute changes and ongoing communications regarding itinerary modifications.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as warm, welcoming, and... See more

Service

Consumers find service to be positive, highlighting well-organized trips and punctual pickups. Reviewers... See more

Holidays

Reviewers mention positive feedback about holidays, consistently highlighting wonderful experiences across... See more

Location

Reviewers highlight positive aspects of location, noting that trips to various destinations like Paultons... See more

Booking process

Customers report positive experiences with the booking process, highlighting how easy the website is to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just returned from a 3 day break to Paultons Park Peppa Pig world. 2 adults and 2 children with additional needs. Excellent from boarding the coach to returning home. Excellent communication throu... See more

Rated 5 out of 5 stars

Used Family Outings North East for a recent concert trip with my 3 younger daughters. The staff were very friendly onboard, made sure we had everything we needed and kept us updated with arrival times... See more

Rated 5 out of 5 stars

What a brilliant pair of lads (Terry and Ryan) who looked after us on our trip to Beamish. Nothing was a trouble to them, and they were really caring with myself re my mobility issues. Communicati... See more

Rated 5 out of 5 stars

Very clean and comfortable coaches. Always on time . Drivers always polite and family friendly. Brilliant choice of destinations and very reasonably priced. Terry and his staff provide an excellent... See more

Company replied


Company details

  1. #36 of 147 best companies in Tour operator
  2. #3 of 23 best companies in Bus and coach company
  3. #19 of 102 best companies in Travel deals

Written by the company

Family friendly coach trips to popular attractions such as Flamingo Land, Chester Zoo, Drayton Manor, Gullivers World and many many more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

584 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(584)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company

Amazing company, have been on a few trips with them, even when things have gone unexpected they have sorted it very quickly and gone beyond what a company should do to ensure the pasengers are happy. They are brilliant with my autistic son which is something we really apreciate as it makes the whole journey so comfortable

7 September 2025
Unprompted review
Rated 5 out of 5 stars

The best company for coach travel

The best company for coach travel . We have done many many trips the latest being disneyland Paris it was absolutely fantastic from start to finish nothing is too much trouble for terry and the staff they go above and beyond we cant wait for our next trips 😀

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Me & my Family have just came home from a fantastic day out with family Outings, Our coach was very clean & Our host was Amazing , Very informative, Kept us up to date throughout & Made a lovely hot chocolate .
We are already planning our next trip !

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Great trip

I recently took my granddaughter to York Maze. The coach arrived on time and was clean and tidy. The host and driver were friendly and we were kept updated in our arrival time at the Maze. My granddaughter was kept amused with a colouring book & crayons provided and dvds shown there and back. The great thing about this trip was that we stayed until the venue closed.

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Regular Customer…

I have enjoyed a number of trips with this company and have never had a bad experience. The coaches are clean and tidy. The drivers are polite and helpful. The hosts are what make these trips for me, so kind, engaging and nothing is too much trouble for them. Long days out at destinations when other companies leave early is another highlight and why I recommend family outings to all everyone.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

This company I would highly recommend. A family run business that cares for families. Our family trips have been amazing . We have had day trips and weekend breaks .
Each one has been fantastic.
The days are extended too as they don't rush back . They make sure you have had a full day to enjoy whatever you are doing .
I would definitely without hesitation give this company a five star for overall outings .⭐⭐⭐⭐⭐

25 May 2025
Rated 5 out of 5 stars

Three day London Trip…

My son and l have just returned from three glorious days in London, we were met by Terry who made us feel welcome straight away and then met our driver Nathan, Terry gave us lots of advice, information and a three day itinerary which provided us with pick up and drop off points and Terry’s phone number just incase of emergencies, the hotel was very clean and comfortable with a delicious breakfast each morning, we have used Family Outings a few times now and would highly recommended it.
Lisa and Jack 😃

12 August 2025
Unprompted review
Rated 5 out of 5 stars

York maze

I always use this company just going home after a york maze trip everything ran smoothly and always value for money

12 May 2025
Rated 5 out of 5 stars

Fantastic trip to see Oasis

Fantastic trip to see Oasis in Edinburgh. Everything was really well organised and ran like clockwork with super friendly staff. Highly recommended.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Edinburgh zoo & Blackpool

We have recently been to both Edinburgh zoo & Blackpool air show with Family Outings and both trips have been excellent. We had the same host, Jan, on both trips and she was brilliant with all customers. Definitely recommend this company, 10/10.

8 May 2025
Rated 5 out of 5 stars

It was my first time with my family…

It was my first time with my family outing trip and Leanne was was fantastic very polite and Nathan the driver was very helpful has well with my daughters wheelchair would definitely recommend to people and will be done more trips out with them

2 August 2025
Unprompted review
Rated 4 out of 5 stars

Fab and family friendly…

Nice driver and coach escort drinks when we needed activity pack for kids nice
Only downfall requested a twin and a family room. Coach co changed booking to 2 twins without checking because there were 4 of us. There was a reason for 2 room request which I paid accordingly which caused an issue on arrival which hotel kindly resolved
Otherwise fab

18 April 2025
Rated 5 out of 5 stars

Super, brilliant, friendly and extra helpful peeps x

This was our sixth treat with Family Outings and we already have a further two breaks booked (London then Harry Potter World). These guys are brilliant and really go the extra mile to help make your holiday trip super, highly recommended and we can't wait for out next bookings!!!

17 April 2025
Rated 5 out of 5 stars

Best coach trip company

Have been on lots of trips with family outings and each one has been brilliant. Lovely host and drivers on board the coach, great destinations to chose from. Wouldn't book with anyone else.

7 April 2025

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