Family Outings North East Reviews 

584
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and knowledgeable staff and hosts who go above and beyond to ensure everyone feels comfortable and well-informed throughout the journey. Travelers also highlight the remarkably smooth booking process, fantastic destination choices, and exceptional on-board service, making every group outing completely stress-free and enjoyable from start to finish. Some reviewers were not happy with unexpected schedule adjustments, late departures, and occasional booking discrepancies that caused minor uncertainties. A few people also noted specific concerns about recent last-minute changes and ongoing communications regarding itinerary modifications.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as warm, welcoming, and... See more

Service

Consumers find service to be positive, highlighting well-organized trips and punctual pickups. Reviewers... See more

Holidays

Reviewers mention positive feedback about holidays, consistently highlighting wonderful experiences across... See more

Location

Reviewers highlight positive aspects of location, noting that trips to various destinations like Paultons... See more

Booking process

Customers report positive experiences with the booking process, highlighting how easy the website is to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just returned from a 3 day break to Paultons Park Peppa Pig world. 2 adults and 2 children with additional needs. Excellent from boarding the coach to returning home. Excellent communication throu... See more

Rated 5 out of 5 stars

Used Family Outings North East for a recent concert trip with my 3 younger daughters. The staff were very friendly onboard, made sure we had everything we needed and kept us updated with arrival times... See more

Rated 5 out of 5 stars

What a brilliant pair of lads (Terry and Ryan) who looked after us on our trip to Beamish. Nothing was a trouble to them, and they were really caring with myself re my mobility issues. Communicati... See more

Rated 5 out of 5 stars

Very clean and comfortable coaches. Always on time . Drivers always polite and family friendly. Brilliant choice of destinations and very reasonably priced. Terry and his staff provide an excellent... See more

Company replied


Company details

  1. #36 of 146 best companies in Tour operator
  2. #3 of 23 best companies in Bus and coach company
  3. #19 of 101 best companies in Travel deals

Written by the company

Family friendly coach trips to popular attractions such as Flamingo Land, Chester Zoo, Drayton Manor, Gullivers World and many many more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

584 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(584)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thoroughly enjoyed Edinburgh

Lovely time in Edinburgh. Staff excellent, hotel good, would definitely recommend!

1 December 2024
Family Outings North East logo

Reply from Family Outings North East

Thanks Tina. Glad you had a great experience with us. Look forward to welcoming you again. Terry

Rated 4 out of 5 stars

Loved most of it

Loved most of it, but there was one small drawback that kept it from being a full 5-star experience.

13 February 2025
Unprompted review
Family Outings North East logo

Reply from Family Outings North East

Hi Amir. Thanks for the 4 star review and glad you enjoyed your trip with us. Please can you let us know what would have made it 5* in your opinion via email or Facebook.

Rated 5 out of 5 stars

Manchester Christmas markets

We had a great day out at Manchester Christmas markets. Staff were very friendly and helpful. Our lovely host was up and down the bus constantly, making drinks and the hot chocolate with marshmallows was lovely. Timings of pick ups were spot on too. We would definitely use them again.

10 November 2024
Rated 5 out of 5 stars

Best coach company

I travelled alone with 3 children to Disney land Paris 26-29th jan 2025, their ages ranging from 3 to 16. It was probably the easiest journey I’ve taken my children on. There was no stress at all, we were well looked after during the journey, drinks on board, kept up to date with travel times etc Terry checked us in at the hotel so it was a case of just making our way to the room on arrival, again so there was no stress waiting in queues . Every thing was explained in detail around pick up and drop off points which is perfect if your a nervous passenger like me. The coach and ferry were immaculate so travelling was comfortable. It’s our 3rd trip with this company and we plan to do another 2 by the end of the year.

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Day trip to York

Day trip to York. Coach was early and left on time. Host and driver both friendly and informative. Good pick up and drop off times. Will def use again.

15 December 2024
Rated 5 out of 5 stars

Family of 5 London And Winter Wonderland Coach Trip

Myself and my partner and our 3 daughters aged 14, 13, 10 have just been on our first coach trip with family outings north east to London winter wonderland this weekend.
We absolutely loved it, even the typical uk weather wind and rain didn’t spoil it.
I was abit worried about been on a coach for a long duration but the time just flew by as the coach was so comfy and the service was amazing with hot and cold drinks been served and even delicious brownies, also a few movies been shown made the journey pass by so fast it was so relaxing and stress free.
The Host and Driver were both above and beyond helpful answering any questions and keeping everyone updated with journey times etc.
We will definitely book another trip again, it’s so much easier to just get on the coach and relax without worrying about getting lost or parking and just getting picked up and dropped off and just enjoying your time doing the fun things without the hassle of travel.
Thanks for an Amazing Weekend in London 🙌👍😃

7 December 2024
Rated 5 out of 5 stars

Edinburgh

Just got back from two day coach trip to Edinburgh. Excellent service from start to finish. Thank you to our driver CHRIS and host LEANNE. Both were friendly and so helpful. This is our second time with this company and they pick up in HARTLEPOOL which is a big bonus. See you soon.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

My 2nd trip with these guys now

My 2nd trip with these guys now, a day in Blackpool, fantastic service yet again, straight there and no stopping every 30 minutes like other companies, I wouldn't travel with any other company now, highly recommend

2 November 2024
Unprompted review
Rated 5 out of 5 stars

Travelled to quite a few places with…

Travelled to quite a few places with Family Outings and they are excellent, staff are always so friendly and helpful, destinations are fantastic, plenty of time to explore on each trip, just booked again for Edinburgh and Glasgow in December, cannot wait! The prices are so good, hard to beat - it would cost more to drive ourselves. So lovely being able to sit back and relax whilst enjoying the journey. Thank you! Definitely recommend

15 July 2024

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