I used the web to locate my phone and it didnt help, tried to unsubscribe and couldnt, so they charged the subscription and I contacted support, they respond quickly and gave me a solution that I am p... See more
Company replied
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Review summary
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What people talk about most
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I had a debit on my account with this app which I wasn't aware of because I had cancelled my subscription, I contacted them and they where quick to resolve my issue straight away and refunded my money... See more
Company replied
This app helped me despite some minor issues I can say this app is a good app to get your family together
Company replied
I initially had a very frustrating experience with Famio regarding a subscription charge after cancellation. However, I want to sincerely appreciate their support team for how they handled the sit... See more
Company replied
2.7
Poor
271 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Myfamio
Hello!
Thank you for your kind words! We’re thrilled to hear you had such a great experience with our support team. Providing helpful, responsive, and caring assistance is always our goal.
If you ever have any questions or need anything else, we’re always here to help!
I tried Famio for the 1st time and it…
I tried Famio for the 1st time and it gave exactly what I requested. Customer service was very responsive and I found the Famio to be a great resource for you, your friends and family
26 June 2026
Unprompted review
Reply from Myfamio
Hello Jennifer!
Thank you so much for your kind review! We’re really glad to hear your first experience with Famio went smoothly and that our support team could help quickly. If you have any questions or need support, just let us know at support@myfamio.com.
Have a great day!
Great customer service
Had an issue so contacted customer service and was very happy with the rapid response and resolution, very impressed.
26 June 2026
Unprompted review
Reply from Myfamio
Hello!
Thank you for sharing your experience. We’re delighted to hear that our customer support team was able to resolve your issue quickly and efficiently. Providing prompt and helpful assistance is something we strive for every day.
If there’s anything else we can help you with, please don’t hesitate to reach out—we’re always here for you!
Was a good experience
Was a good experience, their support team was very patient and helpful with my queries. They responded quickly and was very prompt to help out with my problems.
21 June 2026
Unprompted review
Reply from Myfamio
Hello!
Thank you for sharing your experience. We’re glad to hear that our support team was patient, helpful, and quick to respond to your queries. Providing prompt and reliable assistance is something we truly value, and it’s great to know it made a positive difference for you.
We are always here to help!
THEY ARE A SCAM COMPANY
THEY ARE A SCAM COMPANY, THEY ADVERTISED THEY CAN FIND YOUR LOST PHONE BUT ITS A BIG LIE.
THEY CANNOT FIND HYOUR PHONE AND THEY WONT GIVE YOU A REFUND.
13 June 2026
Unprompted review
Reply from Myfamio
Hello Paul.
Thank you for your feedback, and we’re sorry to hear about your frustration. We understand how disappointing this experience must feel. To clarify, the app’s phone location features only work when both users have installed the app and explicitly granted location-sharing permissions. This requirement is explained on the app store listing and within the app itself before use. That said, we take your concerns seriously. Our team is already reviewing your case and will assist you with any concerns as soon as possible.
I began the 3 day trial
I began the 3 day trial, quickly realized it didn't fit my needs and uninstalled the app before realizing my error. My bank informed me 3 days later of possible fraud due to charges on my account, so I emailed Famio to explain my predicament and they responded almost immediately to my satisfaction. Very timely and very helpful. Great customer service.
28 May 2026
Unprompted review
Reply from Myfamio
Hi Thomas!
Thank you so much for sharing your experience! We’re really glad to hear that our support team was able to respond quickly and help resolve the situation to your satisfaction. It’s also great to know that you found the communication timely and helpful!
If you have any questions or need support, we’re here for you at support@myfamio.com.
Wishing you a lovely day!
I raised a query about subscription …
I raised a query about subscription and in a short space of time I received a detailed reply from Familo which answered my concerns and immediate steps to resolve the problem to a satisfactory resolution.
Thanks to all involved
15 May 2026
Unprompted review
Reply from Myfamio
Hello Maurice!
Thank you for your feedback! We’re really glad to hear that your subscription question was handled quickly and that you received a clear and detailed response that helped resolve your concerns. It’s great to know the support experience led to a satisfactory solution for you.
If you have any further questions or need assistance, feel free to reach out at support@myfamio.com.
Have a great day!
I downloaded their app as I needed to…
I downloaded their app as I needed to use a car park, did not eventually use . I agreed for the initial fee to register, however 4 days later they took 31.98, unauthorised.
Absolute scam.
12 May 2026
Unprompted review
Reply from Myfamio
Hello Kevin!
We’re sorry for any confusion regarding renewals. Kindly note that Famio subscriptions automatically renew to ensure uninterrupted service. We always inform users before renewal on the purchase screen before payment and in the check. Our support team has already responded to you regarding this matter. Please check your inbox for our reply. If you have any further questions or need additional assistance, please feel free to respond to our email.
We’re here to help!
Reply from Myfamio
Hello!
Thank you for your feedback!
We’re very happy to hear that you find Famio reliable and that everything is working well for you. It means a lot to know you’re having a smooth experience with the app!
If you have any questions or need assistance, feel free to reach out at support@myfamio.com.
Have a great day.
I used the web to locate my phone and…
I used the web to locate my phone and it didnt help, tried to unsubscribe and couldnt, so they charged the subscription and I contacted support, they respond quickly and gave me a solution that I am pretty satisfied with. wont use the web or the app ever tho
7 May 2026
Unprompted review
Reply from Myfamio
Hi Ely!
Thank you for your feedback. We’re sorry the experience with locating your phone and managing the subscription didn’t meet your expectations. We’re glad our support team could respond quickly and provide a solution that you were satisfied with.
Cheers!
Reply from Myfamio
Hello!
Thank you for the positive feedback! We’re thrilled you’re enjoying Famio. If you ever need any assistance, feel free to reach out to us at support@myfamio.com.
Cheers!
I have had one of the easiest email…
CatherineSgubbi:
I have had one of the easiest email transactions with this company I have ever had. I needed to resolve a subscription problem and the support were pro active, understanding and also apologetic!
As for the app itself I hadn’t used it enough to know if it is good or not.
But I believe any bad review would be due to the usual subscription issues you get online, which is not unique to this company.
30 April 2026
Unprompted review
Reply from Myfamio
Hello Kate!
We’re really happy to hear that your experience with our customer support was smooth and efficient. We understand that subscription issues can sometimes be frustrating, and we aim to resolve them as quickly and thoughtfully as possible. As for the app, we hope you’ll continue exploring it and find it helpful! If you have any questions or need support, just let us know at support@myfamio.com.
Have a great day!
Excellent Customer Support and Kind Service
Even though I didn’t get to use the app to its full potential, I had a very positive experience with Famio’s customer support team. I had an accidental payment issue, and they were quick to respond, understanding, professional, and very kind throughout the whole process. They treated me with respect and made everything much easier to handle. While I didn’t fully explore all the app features, the excellent customer service alone left a great impression on me. Thank you to the Famio team for being so helpful and compassionate.
26 April 2026
Unprompted review
Reply from Myfamio
Hello Mei!
Thank you so much for your thoughtful review! We’re so glad to hear that you had a positive experience with our customer support team. It’s great to know we were able to help you with your payment issue.
We understand that you didn’t get to fully explore all the app’s features, but we’re happy that our support left a great impression. If you have any questions or need support, feel free to reach out to us at support@myfamio.com.
Have a great day!
I really to appreciate the timely…
I really to appreciate the timely response made to refund a payment which was deducted from my account. I'm proud to say that the Famio app stands on integrity with a level of professionalism that is second to none.
9 April 2026
Unprompted review
Reply from Myfamio
Hello Maurice!
Thank you for your wonderful feedback! We’re so glad to hear our team could assist you quickly and resolve the issue to your satisfaction.
Your kind words about our integrity and professionalism mean a lot to us—we truly appreciate your trust!
Pls I need refund I don’t have any…
Pls I need refund I don’t have any money on my account dats the only money in there
And I debts me 34k
Pls I have unsubscribed the app
U guys should not remove my money again oo I beg of u
Because all these reviews m seeing it not okay
9 April 2026
Unprompted review
Reply from Myfamio
Hello Deborah.
We’re really sorry to hear about the situation you’re in. Please know that we never charge users without their consent, and we always provide clear warnings about subscription renewals.
To resolve this, we kindly ask that you reach out to our support team directly. They’ll assist you in addressing your concerns, including the refund request. Please contact us at support@myfamio.com with "Famio.Review" in the subject line, and our team will handle your case as quickly as possible.
Trying to cancel from the moment I…
Trying to cancel from the moment I realized I don’t wanted anymore and they’ve been charging my bank account since. They are listed as scam company. Taking forever to cancel and even replacing my account info they got the new one through a token.. horrible experience.
28 March 2026
Unprompted review
Reply from Myfamio
Hello Elia!
We're sorry to hear you're having trouble canceling your subscription. Kindly note that we never charge users without confirmation. To cancel, please log into your account and follow the cancellation steps: Profile > Manage subscription. If you need further assistance, contact us at support@myfamio.com with "Famio.Review" in the subject line, and we’ll be happy to help!
I didn't renew the subscription at all…
I didn't renew the subscription at all and they took my money but they helped me and I'm satisfied with their help
21 March 2026
Unprompted review
Reply from Myfamio
Hello Ciera!
Thank you for your feedback! We’re sorry for the initial confusion with the charge, but we’re really glad our team was able to resolve it and help you quickly.
We appreciate your understanding and are happy to hear you’re satisfied with the support you received.
Cheers!
Bank account predator
Bank account predator. Unidentifiable sources, location, accountability.
26 March 2026
Unprompted review
Reply from Myfamio
Hello.
We’re really sorry to hear about your experience and understand how concerning this situation must be. Please know that we never charge users without their consent and always strive to provide clear details about any charges. We take these matters seriously and would like to resolve any confusion or issues you're facing. Please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as soon as possible.
I have an extremely positive experience
I have an extremely positive experience with the staff who support the Famio application, they responded very quickly to my request, a warm recommendation for everyone.
23 March 2026
Unprompted review
Reply from Myfamio
Hello Dejan!
Thank you for your wonderful feedback! We’re glad to hear our team could support you quickly and make your experience a positive one. We truly appreciate your recommendation.
Cheers!
Quick and happy
I had a debit on my account with this app which I wasn't aware of because I had cancelled my subscription, I contacted them and they where quick to resolve my issue straight away and refunded my money the next day. Thanks for your help guys. 😀
10 March 2026
Unprompted review
Reply from Myfamio
Hello!
Thank you for sharing your experience. We’re glad our support team could quickly resolve the issue and process the refund for you. We truly appreciate your feedback and are always here if you need any further assistance.
Cheers!
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