The wait was interminable, and that's on e-Fax/MyFax, but the representative who helped me was excellent. Her name is Iraia M.. One couldn't ask for a nicer, more effective CSR. It's on the basis of m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They continue to charge my card even after I received a cancellation confirmation and confirmation number from them. I have fought it on my bank statement twice. Their chat people are useless!!! DO NO... See more
Company replied
Raffaele helped me tremendously! I ran into some mysteriously 'unsuccessful' transactions that he was able to clear the mystery up (I wish the error messages had been more specific). Come to find ou... See more
Company replied
I have been charged a monthly fee from my fax since 2024 I've never used myfax but yet they continue to bill me you can't talk to nobody to cancel the subscription they're a scam
Company replied
Company details
Written by the company
MyFax is an award-winning online fax service that lets you send and receive faxes using email, a smartphone, or your pc or mac. No fax machine required! MyFax is reliable and affordable with 24/7 support. It’s faxing made easy! Signup in minutes and start faxing online today. www.myfax.com
Contact info
United States
- socialsupport@myfax.com
- myfax.com
3.1
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like the fact there are 24/7 service…
I like the fact there are 24/7 service available.
Kelley - the customer service rep was super friendly, patient, and pleasant to speak with. She walked me thru step by step.
Extremely convenient and easy to navigate and apply.
11 January 2024
Unprompted review
Reply from MyFax
Thank you Minh for taking the time to leave a 5-star review, We are very pleased to hear that Kelley was able to assist you in such a helpful and patient manner. If you have any further questions or concerns, please don't hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
very informative
10 January 2024
Unprompted review
Reply from MyFax
We are glad to hear about your experience, Joe, and if you need any further assistance let us know at socialsupport@myfax.com and we will be happy to help!
MyFax Support Team
My request was taken seriously and…
My request was taken seriously and Glenn took care of it in a very professional manner.
Great service ! Thank you
9 January 2024
Unprompted review
Reply from MyFax
Thank you so much for your excellent feedback Olivier. We are very pleased to hear that Glenn provided you with excellent service! We would be happy to forward your feedback to Glenn and should you require further assistance, please feel free to message us at socialsupport@myfax.com and we would be happy to assist!
Many Thanks and Happy New year!
MyFax Support Team
Stefan P
Stefan P. was a great customer service representative. He was personable, knowledgeable and easy to work with. Normally, I do not relish contacting customer service. However, Stephan P. was outstanding and a bright spot in my day.
8 January 2024
Unprompted review
Reply from MyFax
Thank you Suzanne for sharing your positive experience. We're delighted to hear that Stefan provided excellent customer service. We appreciate your feedback and are thrilled to know that he made your interaction a pleasant one. Should you need any assistance please do not hesitate to reach out to us at socialsupport@MyFax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
Simona from the customer service was so…
Simona from the customer service was so helpful!
3 January 2024
Unprompted review
Reply from MyFax
Thank you for the 5-star review Lubov. We are happy to hear that Simona was able to provide the assistance you needed. Your comments will be passed along. if you have any questions or concerns, please message us at socialsupport@myfax.com.
Have a great 2024!
Myfax Support Team
True and dependable
The customer service was wonderful. I enjoyed using Efax. Efax is fast and accurate. I will recommend Efax to anyone that needs a reliable faxing service on their mobile phone. This is the best app for faxing. I spoke to Marijana S. when I called in and she was very pleasant. Keep up the good work!
4 December 2023
Unprompted review
Reply from MyFax
Thank you so much for your wonderful feedback Tiny. We are very pleased to hear that Marijana S. provided you with excellent assistance. We will ensure to forward your feedback to M arijana S.and should you require further assistance, please do not hesitate to message us at socialsupport@myfax.com and we would be happy to assist!
Many Thanks and Happy Holidays!
Sincerely,
Myfax Service Team
Eveldina provided inmediate help that…
Eveldina provided inmediate help that was needed and appreciated! Thank you!
3 January 2024
Unprompted review
Reply from MyFax
We are glad to hear that your service issue was swiftly resolved, Angela, and appreciate you taking a moment to share your thoughts in such a great review! We will be sure to let Eveldina know about your kind words, and if you need any further assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we will be happy to help!
MyFax Support Team
My account was suspended due to my own…
My account was suspended due to my own error but I was able to receive fast service from Simona. She reactivated my account and updated my information. She answered all of my questions. My issue was resolved quickly.
2 January 2024
Unprompted review
Reply from MyFax
Thank you Paulina for taking time to send us such a wonderful review. We are very pleased to hear that Simona was able to assist and resolved the issue quickly. Should you need any assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
Myfax.com is a scam
this company is a scam, I cancelled my account since August 2023 and also changed my credit card number but they still keep charge me! My bank said this company stole my personal data for unauthorized transaction!!
30 December 2023
Reply from MyFax
Hello Felix Fu. This is not the experience that we wish you to have. Please note that we require users to provide us with information in order to update their account details. If you require further assistance in reviewing your account, please feel free to message us at socialsupport@myfax.com with your account details and we would be happy to assist!
Sincerely,
Myfax Service Team
Minh made it super easy for my to get…
Minh made it super easy for my to get my needs addressed He was very professional, courteous, and he went above and beyond! Excellent service!! I recommend them to anyone in need!
18 December 2023
Unprompted review
Reply from MyFax
Thank you so much for your wonderful feedback Dionne. We are very pleased to hear that Minh provided you with excellent assistance. We will ensure to forward your feedback to Minh and should you require further assistance, please do not hesitate to message us at socialsupport@myfax.com and we would be happy to assist!
Many Thanks and Happy Holidays!
Sincerely,
Myfax Service Team
Chris was great
15 December 2023
Unprompted review
Reply from MyFax
Hello Skip. We are very happy to hear that Chris was able to provide such good service. If you need any further assistance please feel free to message us at socialsupport@myfax.com.
Don't count your blessings. Make your blessings count.
Myfax Support Team
Simona was very helpful with the issue…
Simona was very helpful with the issue I had. She walked me through the whole process and stayed on the line with me until it was completes. Simona was also very pleasant to speak with.
11 December 2023
Unprompted review
Reply from MyFax
We are thrilled to hear about your experience, and appreciate the great review, Kim! We will be sure to pass your feedback along to Simona, and if you need any additional support please do not hesitate to reach out to us at socialsupport@myfax.com and we will be happy to help!
Myfax Service Team
Kelly
Kelly, was great. Absolutely great! She made me feel like she was genuine. She had every factual prompt answer.She exuded nothing less than life, vigor, and skill.She knew the in's and out's to every intricate detail of both E- fax and MY- Fax. I actually hesitated with the proceeding of my cancellation.Speaking with her was more than just a customer complaint, it was experience of gaining insight and open mindedness towards the benefits of Faxing on the go.
10 December 2023
Unprompted review
Reply from MyFax
Thank you for the excellent feedback Irma. While we are sorry to see you go, we are happy to hear that Kelly provided such good service. Your comments will be passed along. If you have any further questions or concerns, please message us at socialsupport@myfax.com
Don't count your blessings. Make your blessings count.
Myfax Service Team
understand my situation and offer the…
understand my situation and offer the great deal
29 November 2023
Unprompted review
Reply from MyFax
We are glad to hear everything was handled appropriately, Joh, and if we can help further, let us know at socialsupport@MyFax.com and we will be happy to assist!
Many thanks, and Happy Holidays!
MyFax Support Team
Great Service
Iraia was very helpful. I just needed to update my credit card information. I had tried to do it on the phone with the automated attendant, but the line was scratchy and sometimes it didn't hear my selections - so finally I was connected to a human being who was a wonderful help. Three cheers for Iraia!
10 November 2023
Unprompted review
Reply from MyFax
Hello Brian for taking the time to leave a 5-star review, We are happy to hear that Iraia was so helpful, If you have any further questions or concerns, please don't hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
Reply from MyFax
Thank you Princess for taking the time to leave us a 5-star review. We are very thrilled to hear that you had a wonderful experience with Elizabeth. Should you need any assistance please do not hesitate to reach out to us at socialsupport@myfax.com and we would be happy to help.
Many Thanks, Stay safe and healthy,
MyFax Support Team
Iraia was a pleasure to deal with
Iraia was a pleasure to deal with. The product itself was mediocre and to be honest I don't see why we still have a need for it, but she made the experience tolerable. Someone should give her a raise.
8 November 2023
Unprompted review
Reply from MyFax
Thank you Bird. We are sorry to hear that your opinion of the product was not as good as we hoped. We are happy however to hear that the service you received was good. If you have any further questions or concerns, please feel free to message us at socialsupport@myfax.com.
Don't count your blessings. Make your blessings count.
Myfax Support Team`
She was patient & knowledgeable.
9 November 2023
Unprompted review
Reply from MyFax
Thank you Rosie. We are happy to hear that your agent was so helpful. If you have any questions or concerns, please message us at socialsupport@myfax.com.
Don't count your blessings. Make your blessings count.
Myfax Support Team
Great Job very good for Russ
I had a great experience when I called I was helped very quickly and professionally by Russ Hahn he did a great job thanks very much.
7 November 2023
Unprompted review
Reply from MyFax
Thank you for taking the time to provide us with such a great review, Pablo! We will be sure to pass your kind words along to Russ, and should you need any further assistance with the service, please do not hesitate to reach out to socialsupport@myfax.com and we will be happy to help!
MyFax Support Team
Reply from MyFax
We are glad to hear about your experience, Michael, and appreciate you giving us such a great review! We will be sure to let Chris know, and if you have any further questions or concerns, please do not hesitate to reach out to us at socialsupport@myfax.com and we will be happy to help!
MyFax Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.