MYFLYRIGHT Reviews 

4,748
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Problem with airline was solved in short-time. Refund was equals to estimated one. myflight takes commission around 30% - not small but also not big - value know from start. Probably my case was re... See more

Rated 5 out of 5 stars

Super work! Absolutely satisfied with MYFLIGHTRIGHT! They made sure that we received what we should have with next to no complications! Thank you !

Rated 5 out of 5 stars

Our BA flights to London were cancelled last minute and forced us to rebook on another airline and triple costs. So although BA refunded our original flight cists quickly we wanted our legal EU 264 c... See more

Rated 4 out of 5 stars

First things first, MyFlightRights did their job and got our money back. During the first steps we received regular updates about the progress. After a couple of months it became very quiet and final... See more

Company details

  1. Legal Services

Written by the company

Wir helfen Passagieren ihre Flugrechte durchzusetzen. Pro Jahr entsteht Passagieren ein Schaden von über 5 Milliarden Euro aufgrund von Flugverspätungen, Flugannullierungen und überbuchten Flügen. Wir übernehmen den gesamten bürokratischen Aufwand und das gesamte Kostenrisiko unserer Kunden. Eine Servicegebühr wird von uns nur dann berechnet, wenn wir die Entschädigunszahlungen erfolgreich durchgesetzt haben.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(4,748)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Almost perfect service

First things first, MyFlightRights did their job and got our money back.
During the first steps we received regular updates about the progress. After a couple of months it became very quiet and finally we received a payment without any explanation. However, three weeks later we got the mail from MyFlightRights that the case could be closed successfully. At that point we would have liked to receive an update once in a while or at least a faster mail as the case has been closed. Therefore, one star less. Nevertheless, we can fully recommend them and would commission MyFlightRights again in case of another delay.

2 April 2023
Rated 4 out of 5 stars

I gave this a go after Vueling refused to compensate us for a cancelled flight with no suitable alternative

I gave this a go after Vueling cancelled the flight we had booked, 4 days before we were due to fly, giving us an alternative flight 2 days later than planned, resulting in us having to book with Ryanair at 4 times the price. Vueling’s cancellation policy stated that we were entitled to €250 compensation each, which would have covered the additional cost for the new flights, however when we contacted them they said the cancellation had been out of their hands so they didn’t have to pay. They said that it wasn’t their fault and was down to one of the following: meteorological (no other flights were affected by the weather), technical or operational (if there is and issue with their plane or how they operate, I’d say that is their fault).
Found Myflighright online and filled in all the relevant bits and was provided with a case number. It did take quite a while, as I started it in November, however in April I received nearly €900.
I knocked a star off, as uploading the forms was quite frustrating as they kept disappearing and there is some information they request that there is no where to upload on the website and when I emailed them the information it was never registered. But all in all, very happy that they fought our case and won.
Won’t be flying with Vueling again. Would definitely recommend trying this company, if you get stung by an airline.

10 April 2023
Rated 1 out of 5 stars

your commission is too high!!!

your commission is too high. in the beginning is less than others and you get roughly 30% of the reimbursement. it is too much.

21 May 2023
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Dear Khalil,

Thank you for your review. It is our business model that if the enforcement is successful, we keep part of the money as a success fee. The amount of commission and the services we offer are clearly visible throughout our website and when submitting a case. Everyone is free to accept this offer from us or to forego it.

We wish you all the best and only on-time flights.

Best regards
MYFLYRIGHT team

Rated 1 out of 5 stars

It takes a year to the money

It takes a year to the money. A friend of me get it from the airline after 1,5 month

4 April 2023
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Dear Sandy,
Thank you for your review. This will help us to become better in the future. Sometimes the airlines refuse to pay compensation out of court, which is why some cases end up in court. Unfortunately, we have no influence on the processing time in court. If the outcome is successful in court, it will take 6 - 18 months from the time the lawsuit is served until the compensation claim is paid out. Depending on the court, legal situation and details of the respective flight, the processing time varies. Especially if the airline is based abroad, delivery and translation of the lawsuit can significantly delay the process. We're sorry if your process was delayed because of this.
We wish you all the best and only on-time flights!
Best regards
MYFLYRIGHT team

Rated 5 out of 5 stars

Excellent

Quick very helpful service. So grateful I used them. Excellent. I received really good compensation

1 April 2023
Rated 5 out of 5 stars

I had given hope

I had given hope. But Myflyright got me justice by getting me rightly paid by the airlines. It took time but I was patient and it worked. Thank you Myflyright team, you were superb.

4 June 2023
Rated 5 out of 5 stars

After the airline rejected our rightful…

After the airline rejected our rightful claim for compensation multiple times, we used to myflyright. The process did take around 10 months in the end but did not require any actions during that time from our side and got us the compensation. Would always use the service again in similar cases.

8 May 2023

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