First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... See more
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See what reviewers are saying
I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... See more
Company replied
- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... See more
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Paid extra for next day delivery it did not arrive for a week. I was on holiday when it arrived returned item to my fox bag. They have given me store credit instead of refund which I requested I have... See more
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Company details
Information provided by various external sources
Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.
Contact info
J & S House, CW9 7LU, Northwich, United Kingdom
- 01606359100
- info@myfoxbag.com
- myfoxbag.com
4.2
Great
364 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall experience
Overall experience, great price, well stocked and arrived promptly. I was kept informed throughout.
26 January 2023
Courier tracking is very poor
Courier tracking is very poor. There is no update for the past 10 days. The company reverted on my query but nothing can be done by them also. Nonetheless i would have liked it to be more proactive in following up with the courier.
26 January 2023
Reply from My Fox Bag
Hi,
As per our communication with you, the cyber attacks on Royal Mail caused the Royal Mail network to shut down completely for 3 weeks. As a result of this, we, and many other retailers, transferred our international shipments to Deutsche Post. This in turn lead to a backlog in their networks too. I can see from the tracking your parcel was scanned again yesterday so it is in transit to you. We are so sorry it is taking a little longer than expected and appreciate how frustrating this is.
Kind regards
It took a very long time to be…
It took a very long time to be delivered. And yet I still have not receive my purchased items.
7 February 2023
Reply from My Fox Bag
Hello Alexandra,
I hope you are well, there have been global delays with all couriers and they are working through a backlog right now, this situation is unfortunately out of our hands.
I have checked your tracking and this has updated recently, so hopefully, this will be with you soon.
Kind regards,
Jordan.
Reply from My Fox Bag
Hey Stephen,
Thanks so much for the amazing review, we really appreciate your amazing custom.
Kind regards,
Jordan.
Never received it, edit: received
Never received it
Edit: My bag finally came in! Aside from shipping taking a couple of weeks, the bag itself is great! Looks fantastic, thanks.
6 February 2023
Reply from My Fox Bag
Hello Alexandra,
I hope you are well, there have been global delays with all couriers and they are working through a backlog right now, this situation is unfortunately out of our hands.
I have checked your tracking and this has updated yesterday, so hopefully, this will be with you soon.
Kind regards,
Jordan.
Reply from My Fox Bag
Hello Hani,
Thanks so much for the amazing review, we really appreciate your amazing custom.
Kind regards,
Jordan.
Amazing company
The company is amazing and provides high quality products for a discounted price. They are so reliable and I will always continue to order from them for myself, for gifts and will recommend to family/friends and everyone in between. The delivery was amazingly quick, and the bag was packaged nice and securely. The ease from browsing to checking out was so simple and stress free. I cannot find a single fault and I just want to say thank you to my fox bag.
1 February 2023
Unprompted review
Reply from My Fox Bag
Hi Lucy
Thank you for your 5* review of our company, you are a truly amazing customer and we appreciate your business :)
We hope to see you again in the future!
Kind regards,
My Fox Bag.
Reply from My Fox Bag
Hello,
Your glowing review means so much to us, thanks for being an superb customer.
Kind wishes,
Jordan.
MY order never arrived
MY order never arrived. I keep sending emails no one answer. I call very often DHL how was the carrier to see if any updates and the worst part is that they send the delivery driver to my home yo check. he was very aggressive saying that he dropped the parcel obviously he never did he was lying he said that I signed for it then later on they find that it was never properly delivered horrible experience never ever again. think twice before purchase from this website to Canada or at least don't recommend at all DHL. very bad.
Again I don't know why you guys saying that i raise a claim saying that the product was unacceptable. I never did that the claim was the item never arrived ask DHL .. please forward to me that matter I can't understand why you using that as an excuse.. I have proof of all the emails and there is not such as you saying .. please read the emails make sure you do you job properly and also every time I SENT AND EMAIL you guys take forever to reply and everytime is somebody different replying the emails that has no clue . you guys are very poor customer service and again prove what you saying.. I seriously asked to contact me and if im laying according to you ill take care of my actions but proof what you saying..
24 December 2022
Reply from My Fox Bag
Hello David,
You originally let us know via email that you did not receive the product that says it was delivered. We followed this up with the courier; the delivery GPS location scan is at your address and we have a POD with signature and your name on the POD. We have then received a chargeback from your bank with the reason being 'product unacceptable' hence our question to you - what is the reason for chargeback - non-receipt, or receipt of a product that is unnacceptable. We have responded to the chargeback request.
they delivered exactly what I ordered
they delivered exactly what I ordered, within a reasonable time; the products were flawless!
27 December 2022
Reply from My Fox Bag
Hello Predrag,
Your glowing review means so much to us, thanks for being a superb customer.
Is there anything we can do to change the 4 stars to 5? :).
Kind wishes,
Jordan.
Shipping to Indonesia on holidays is…
Shipping to Indonesia on holidays is quite fast 21 days. Love it!!
25 December 2022
Unprompted review
Reply from My Fox Bag
Hey!
Thanks so much for the amazing review, we really appreciate your custom.
Kind regards,
Jordan.
Jordan.
Would shop again!
The back pack I wanted was in stock, I ordered 1 week before Chirstmas not expecting it to arrive (due to RM strikes) but My Fox Bag despatched my order quickly and my back pack arrived in the 48hr window as promised. I also got about £15 off the RRP so successful order I'd say!
18 December 2022
Reply from My Fox Bag
Hey!
Thanks so much for the amazing review, we really appreciate your custom.
Kind regards,
My Fox Bag
I cannot use the voucher as first time…
I cannot use the voucher as first time buyer
29 December 2022
Unprompted review
Reply from My Fox Bag
Hi,
You can use the voucher against your first full price purchase, even if this is your 2nd purchase so please keep hold of it! The voucher applies to full price products, so would not have applied to the sale item you were purchasing. You can still use the voucher off your next order though, if the item is full price.
Kind regards
My Fox Bag
Worth the wait
Relatively fast delivery with the strike to Indonesia, took a month to reach my place. I got the price almost half of the price here in Indonesia. Worth the wait.
23 December 2022
Unprompted review
Reply from My Fox Bag
Hello Adhinda,
Thanks for the amazing review, we are so glad you chose to shop with us! That's great to hear that delivery was not too affected!
Kind regards,
My Fox Bag.
It was a very easy purchase
It was a very easy purchase. Its an original product. Follow the sale seasons.
30 November 2022
Reply from My Fox Bag
Hello Melek,
Thanks for the amazing review, we are so glad you chose to shop with us!
Kind regards,
My Fox Bag.
Highly recommended online retailer
The items were ordered at the end of November, and were shipped very quickly. Arrived in Australia in just over 2 weeks during this busy period. I was concerned about the quality of the backpacks due to the lower prices, but these are genuine Fjallraven. So overall a fantastic experience.
4 December 2022
Reply from My Fox Bag
Hello Ella,
Thanks for the amazing words, we are over the moon that you loved our service.
Thanks,
My Fox Bag.
Excellent product
Excellent product, Kanken 15inch, at a very good price. No issues with delivery. Recommend.
1 December 2022
Reply from My Fox Bag
Hello Inger,
Thanks for the amazing words, we are over the moon that you loved our service.
Thanks,
My Fox Bag.
great product and good delivery.
13 December 2022
Reply from My Fox Bag
Hello Shan,
Thanks for the amazing words, we are over the moon that you loved our service.
Thanks,
My Fox Bag.
Responsive customer service!
5 December 2022
Reply from My Fox Bag
Hello Lawrence,
Thanks for the amazing words, we are over the moon that you loved our customer service.
Thanks,
My Fox Bag.
Fast delivery, love the product
Delivery was quite fast though I ordered during the Black Friday sale and there were the Royal Mail strikes. Really love the bag too its great!!
19 November 2022
Reply from My Fox Bag
Hello Sumi,
Thanks for the amazing review, we are so glad you chose to shop with us!
Kind regards,
My Fox Bag.
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