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Rated 1 out of 5 stars

I ordered a gift for my partner. The “first” package was dispatched on 16th of july and never arrived. After much attempts to contact help desk they said it was dispatched but would launch an enquiry.... See more

Rated 2 out of 5 stars

Beautiful jewellery but badly made/designed. I have the earrings and the bracelet and the clasps are so rubbish - I've lost one charm already (just fell off) and nearly lost an earring but luckily fou... See more

Rated 5 out of 5 stars

I ordered a bracelet and a charm from Frkl and both arrived in Ireland really quickly (especially considering postal strikes and hold-up in customs!) Both items were beautiful but the charm was the wr... See more

Rated 2 out of 5 stars

I purchased the Hero Charm Hoops Midi Earrings in November and couldn't get the clasp to close on one of the earrings. I emailed customer services and received a replacement pair without quibble quick... See more

3.2

Average

TrustScore 3 out of 5

108 reviews

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3.2

All reviews

(108)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous jewellery

I absolutely love my new earrings and freshwater pearl charms. There was a problem with part of the order missing, but after sending an email to the support desk, I received the missing item the following day. Beautiful quality jewellery - loved it so much, I bought a few more pieces.

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Lovely choker.

Good website. Items true to description. Information on lengths and sample pics make the ordering experience easy. Short time between order and delivery. Good quality product.

8 March 2023
Unprompted review
Rated 5 out of 5 stars

BEAUTIFUL GIFT!!

Bought the gold hoops and Pearl charms for my friends 30th! She absolutely LOVED them and they were so eye catching. I couldn’t stop staring at them when she was wearing them!
Thank you!

10 February 2023
Unprompted review
Rated 4 out of 5 stars

Lovely products just beware of custom charges

The necklaces and charms I got are lovely, I really happy with the products. I got mine deliver to Ireland and then had to pay €79 in customs charges. This was probably my own fault as I didn't read the fine print but had I known I wouldn't have ordered it at all.

6 January 2023
Unprompted review
Rated 5 out of 5 stars

Love Myfrkl

Love my necklace and charms from Myfrkl. All good quality. Customer Service is second to none. Will be purchasing more pieces.

26 December 2022
Unprompted review
Rated 4 out of 5 stars

Jewellery is lovely

Jewellery is lovely, very happy with it. My only peeve is that I was not given an indication at checkout that I may have to pay charges for postage to Ireland. As Angela is from Ireland should there not be a website based from here too that Irish customers don't get hot with €28 extra just before delivery? As brown Thomas are the only Irish stockist, they have only limited selection of the jewellery so I had to order my piece from the UK. Disappointed to have to pay extra charges.

5 January 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous jewellery and impeccable service!

I ordered a bracelet and a charm from Frkl and both arrived in Ireland really quickly (especially considering postal strikes and hold-up in customs!) Both items were beautiful but the charm was the wrong colour. When I got in touch with customer service they couldn't have been more helpful and shipped out the right item immediately. The extra special touch was that they let me keep the first charm as a gift. A super efficient and gracious service, 100% recommend ! 💙

23 December 2022
Unprompted review
Rated 5 out of 5 stars

I am delighted with my midi hoops

I am delighted with my midi hoops, and pearl necklace. I am really enjoying wearing them! I found the customer service excellent. I had one or two queries and someone got back to me straight away. I ended up making another order of two pairs of earrings for presents as I would like my friends to get as much joy from the as me! I would definitely recommend myfrkl jewellery and service..

15 December 2022
Unprompted review
Rated 5 out of 5 stars

Amazing products I’ve bought a few…

Amazing products I’ve bought a few things from here now and never disappoints. Latest item I purchased was delayed due to postal strikes and customer service when I got in touch was just above and beyond. Would highly recommend!

5 December 2022
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Service

Treated myself to some hoops with free charms. When they arrived I only had one charm. Contacted customer services as I’d assumed a packing error. In fact it was my error, I’d only added one charm to my basket. It was sorted immediately, no faff no drama, just done. Absolutely marvellous customer service and the jewellery is absolutely divine! Will definitely shop with these guys again.

13 December 2022
Unprompted review
Rated 1 out of 5 stars

Order not received

I have placed 2 orders one after the other; one has arrived and the other one not.
I have contacted customer support but is not answering to my email asking about it.

9 December 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful service!

I received delayed tracking information where my package appeared stuck in the UK on its way to the USA. The Frkl team could not have been more helpful! I emailed the support team and received a quick reply from Mark with updated tracking information and a kind message. My order arrived the following week.

23 November 2022
Unprompted review

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