Myfurnitureinsurance Reviews 

655
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally polite, knowledgeable, and professional throughout their home visits. Consumers consistently highlight that the skilled repair work is completed very efficiently, often leaving previously damaged furniture looking entirely brand new. Many reviewers deeply appreciate the clear communication, helpful ongoing advice, and punctuality regarding technician arrival times. However, some people mentioned frustrating issues regarding long wait times for scheduled appointments and necessary replacement parts. A few consumers noted unfortunate difficulties when certain repairs failed to fully resolve the problem or left items looking worse.

What people talk about most

Service

People report positive experiences with service, highlighting the friendly and professional approach of the... See more

Staff

Customers had positive experiences with staff, frequently describing technicians as friendly, polite, and... See more

Product

Reviewers express mixed feelings about the product quality and repair services. Some consumers are very... See more

Quality

Consumers find quality to be positive, noting that furniture repairs leave items looking brand new. Reviewers... See more

Response time

Reviewers highlight ambiguous aspects of response time, noting mixed scheduling experiences. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The technician Tony rang me before arriving to let me know he was on his way. On examing my furniture he immedately recognized the repair needed. He cut no corners and left my items of furniture look... See more

Rated 5 out of 5 stars

The service was straight forward and hassle free, communication was on point, 15 minutes before their arrival i had a courtesy call from Darryl to say he would be here shortly and a text the night bef... See more

Rated 5 out of 5 stars

From start to finish, my case was felt with professionally. I was contacted by a representative, which a choice of available dates. I was also sent an email reminder a few days before my appointme... See more

Rated 5 out of 5 stars

Absolutely spot on bloke today. We had a small damaged area to our oak furniture land dressing table where the stool caught the side causing the wood to split. Good contact from the company with the s... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

655 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(655)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very bad stain to the arm of our sofa…

A bad stain to the arm of our sofa which after 20 minutes disappeared with no sign of the problem it had originally caused.
The young tradesman was very good at his job quick, tidy with immaculate manners.
We can't thank the company and tradesman for the job done.
From very happy customers,
Linda and George Jones.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

Certificate Number[1931043] | Claim…

Certificate Number[1931043] | Claim Ref(272690)

Has been declined on basics the sofa was mis-handled rather than accidental damage by a child.

I have purchased £240 protection cover and absolutely shamless to avoid an eligable claim.

Avoid avoid avoid this company- not worth it

29 November 2024
Unprompted review
Rated 5 out of 5 stars

The type of service one longs to receive

I couldn't be more impressed with the outstanding service Dave provided. From start to finish, he demonstrated exceptional professionalism and a level of dedication that truly sets him apart. His communication was clear, friendly, and timely, ensuring I felt informed every step of the way.

Dave went above and beyond to ensure everything was perfect, showing incredible attention to detail and care. It's rare to encounter someone so committed to delivering an excellent customer experience.

I feel incredibly fortunate that Dave was assigned to assist with our furniture. He made the entire process seamless and stress-free. Dave is undoubtedly a valuable asset to the company, and I sincerely hope his hard work and outstanding efforts are well recognized and rewarded.

Thank you, Dave, for going the extra mile—you’ve made a lasting positive impression!

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Was kept fully informed of date and time of visit. Friendly, professional technician quickly eradicated the stain on my sofa.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

V
Rodney was very helpful explaining what he was doing before leaving he asked if we had any questions and if we were satisfied with his work the answer of course was yes 10 stars Rodney

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Engineer was friendly, knowledgeable and removed stain quickly. I didn’t think spill would come out. But looks great and very satisfied.

14 November 2024
Unprompted review

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