Mygarminstraps Reviews 

332
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

The strap was too small, after sending it back never heared anything again. 25 € gone and no contact possible. Be careful here!

Rated 5 out of 5 stars

I gotsent a wrong colour and another strap that broke 1,5 months later. Nevertheless I claim the problem and I got sent for free the original strap I ordered, plus the one that easily broke once more.... See more

Company replied

Rated 1 out of 5 stars

I ordered straps almost 6 weeks ago & they haven’t arrived. I am unable to track my order or make contact with the company despite multiple emails sent and the online chat function just prompts to sen... See more

Rated 1 out of 5 stars

If I could, I would give less than one star. First, advertising of the dealer targets the customers mis-guiding them to believe, that they are ordering from the official Garmin website. I have ordere... See more

Company replied

Company details

  1. Sporting Goods Shop

Written by the company

Armbandspender für Uhren der Marke Garmin.


Contact info

1.9

Poor

TrustScore 2 out of 5

332 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 2 weeks

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1.9

All reviews

(332)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not a trustworthy company

I didn't even make an account and they already sent me a sms asking me to checkout my cart. They also have a badge claiming you can pay thru klarna which was not true. Glad I came here to read review before I decided

22 December 2024
Unprompted review
Mygarminstraps logo

Reply from Mygarminstraps

Hello,

Thank you for sharing your feedback. We apologize for any confusion or inconvenience caused. We take all customer concerns seriously and are constantly working to improve our processes. We appreciate you taking the time to leave a review and encourage you to reach out to us directly if you have any further questions or concerns.

Best regards.

Rated 1 out of 5 stars

Misleading customers to believe that they sell original garmin straps. Fail to deliver

If I could, I would give less than one star. First, advertising of the dealer targets the customers mis-guiding them to believe, that they are ordering from the official Garmin website.
I have ordered Straps, two weeks ago and the dealer has failed to delivered. After enquiring about the delivery status, the dealer claims to have problems with the deliveries and is not able to provide an estimated delivery date, neither to reimbursed.

24 November 2024
Unprompted review
Mygarminstraps logo

Reply from Mygarminstraps

Hello,

Thank you for sharing your experience. We sincerely apologize for the delay and the inconvenience this has caused. We understand how frustrating it can be when expectations are not met, and we regret that your order experience was not up to standard.

We are constantly working on improving our services and appreciate your feedback.

Best regards.

Rated 1 out of 5 stars

Bad (smelling) quality

I falsely bought a strap because of an google ad. I really thought it is the original product. After my purchase I had a look at the trust pilot comments regarding this company and immediately wanted to cancel my purchase. Of course there was no chance of canceling on the website - although I was really quick, let’s say during the first 30minutes after placing my order. I then decided to write an email, asking for a cancellation. Unfortunately the product was shipped before I got an answer. (Later I got an answer: telling me there was no chance of cancellation!)
I received the product 2 days later and I am deeply disappointed by the cheap quality AND the bad smell, just like the cheapest material you can imagine.
Because the the costumer has to pay for the return, I decided to throw it away…and to place an order at the original Garmin website.

22 November 2024
Unprompted review
Mygarminstraps logo

Reply from Mygarminstraps

Hello,

We’re truly sorry to hear about your disappointing experience. We understand how frustrating it must be to expect a different product and to face issues with cancellation and quality.

Please know that we take feedback like yours seriously and will continue working on improving both our product offerings and our customer service processes.

Thank you for sharing your thoughts with us.

Best regards

Rated 5 out of 5 stars

Truly supportive customer care

I gotsent a wrong colour and another strap that broke 1,5 months later. Nevertheless I claim the problem and I got sent for free the original strap I ordered, plus the one that easily broke once more. The support was etremely kind and helpful, truely answering and listening and not just those pre-set generically kind emails.

17 November 2024
Unprompted review
Mygarminstraps logo

Reply from Mygarminstraps

Hello,

Thank you so much for your kind words! We're glad to hear that our support team was able to assist you effectively and provide you with the correct straps. We always strive to offer personalized and attentive service to our customers, and it's wonderful to know that you had a positive experience despite the initial issues.

We truly appreciate your patience and feedback. If there's anything else we can do for you, please don't hesitate to reach out.

Best regards!

Rated 1 out of 5 stars

No watch strap supplied

I ordered my watch strap a month ago. Paid $38. And he e received nothing. No valid excuse. What a scam.
It eventually arrived in mid-September, but is very poor quality and doesn’t fit my watch (too wide). Still scam

11 August 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality

Order takes a while to arrive, couple of weeks. They sent wrong colour, customer service good, sent out correct one, another 2/3 week wait however.....my replacement strap is not same as the original strap for my Garmin Venu 2 Plus. It has a metal stud which I am allergic to and the smallest setting is too big for me. And to top it all the strap keeps falling off the watch. Not happy at all.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy this product

Straps arrived on time and looked decent. The material is not the same quality as a genuine Garmin product, although it seems ok.
I fitted the strap correctly and went swimming. When I pressed the Fenix 5 lap button (bottom right) the strap disconnected and the watch came off my wrist. This happened 3 times in a 90 minute swim. I contacted the company to get a refund and was asked for photos and a video. I sent photos but a meaningful video was difficult because of file size; however, I sent a short video. The company has not engaged regarding a refund. I have no faith in the product to keep the watch attached. Because there has been no engagement regarding a refund, I'm now left with a poor quality product.
I recommend that no one wastes their money on this product

27 July 2024
Unprompted review
Rated 1 out of 5 stars

They sell fake products

They sell fake products. It is not Garmin.
I got a strap that turned yellow/orange in a month. It does not have a Garmin logo and the metal part was white (badly painted), though it should be rose gold.
Waste of money and time!
Don't buy there anything!

19 April 2024
Unprompted review
Rated 1 out of 5 stars

Really bad product.

Really bad product.
Inexistent support, send you a generic I won't help you.
The product not fully compatible with Garmin watch.
Very high prices.
Almost scam, for sure I'll never order from them anymore.

23 July 2024
Unprompted review
Rated 1 out of 5 stars

Just another scam enabled by google ads…

Just another scam enabled by google ads appearing to be original Garmin, aggressively pushing cheap stuff to the masses relying on the fact that people won't bother to take the pain to return the goods and pursue to get their money back.

15 June 2024
Unprompted review
Rated 1 out of 5 stars

AVOID, bad product and worse service

Band broke after 3 days of use. Asked for refund. They shipped a replacement by mistake and downright refuse to pay for return shipping. They sell very bad quality products and don’t make up for their mistakes.

31 March 2024
Unprompted review
Rated 1 out of 5 stars

FAKE - Do not use!

FAKE - Please don't make the same mistake.

They will send you a different item that's incomplete and useless and they will never reply to you after.
This is just a money theft site.

19 February 2024
Unprompted review
Show reviews in all languages. (332 reviews)

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