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Rated 1 out of 5 stars

Without a doubt the worst set up experience I have ever had. This system is not in the least intuitive. The design team should consider whether they are best suited to be involved in customer facing... See more

Rated 1 out of 5 stars

Spent an entire day taking ID photos of my wife for her to renew her mygov.ie account. Followed all instructions. Every photo rejected. Nowhere to get help. Seems an AI system rather than a human bein... See more

Rated 1 out of 5 stars

I'm 73, am reasonably IT adept but the experience on mygov.ie is absolutely ridiculous. I imagine it would be easier to gain access to CIA files than to get anyone my gov.ie Does anyone in charge of t... See more

Rated 2 out of 5 stars

While the site covers all aspects of tax and welfare queries and can add data re work etc the design of the site itself is very poor navigation is antiquated , it keeps kicking you out when uploading... See more

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1.5

Bad

TrustScore 1.5 out of 5

28 reviews

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1.5

All reviews

(28)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

it wants you to use your phone app

it wants you to use your phone app, but then makes it impossible to scan the only verification document passport, doesnt scan the information required Ive spent the last 30mins taking photos and trying to scan via the app but its failed every time.

Mygov.ie while advertising that you can do all sorts on the app, every time you attempt to do something you seem to have to varify your account each time, they look for both you PPS number and your PPSN number then the app freezes and there the story goes on and on without getting what you wanted in the first place. It would seem its quicker to attend the driving licence office in person wait in line for however long to renew your driving licence.

After all that I receive an email telling me that it will take 10 days to verify my application for Gov.ie. Im now going to attempt to withdraw my application.

22 March 2025
Unprompted review
Rated 1 out of 5 stars

Text messages taking over 20 minutes to…

Text messages taking over 20 minutes to arrive but login screen has a 5 minute time limit. Renders the "service" as unusable. Alternative is a helpline which has a warning of long delays due to volume of calls. Not fit for use as it currently stands.

29 January 2025
Unprompted review
Rated 1 out of 5 stars

Terrible to use

Terrible to use, Terrible to navigate, never works properly, constant force closes, errors and issues.
I thought it would get better with time, but how silly of me to expect that from Mygov.
Always have to contact support for help to reset, log in or anything! i have completely given up on using this but it always pushes you to it, even when just asking for a new medicare card as mine expired, trying to update the info so i can get my money back - which its been 12 months so i doubt ill get that either.

10 September 2024
Unprompted review
Rated 1 out of 5 stars

Almost impossible to get on to this…

Almost impossible to get on to this website,
You are just past from one site to the next and back again.
Dare you look for information or to apply for assistance
Then you get oops something went wrong
Very poor for a government website and not user friendly at all.
God help an older person trying to use this never mind younger

7 June 2024
Unprompted review
Rated 2 out of 5 stars

Poor navigation but good basics . While the site covers all aspects of…

While the site covers all aspects of tax and welfare queries and can add data re work etc the design of the site itself is very poor navigation is antiquated , it keeps kicking you out when uploading receipts , the size of JPEG’s files isn’t compatible with newest pixel on iPhones or new software. It needs a complete overhaul but the base is there

15 May 2024
Unprompted review
Rated 4 out of 5 stars

Decent website for accessing government service.

Decent website for accessing government services in the Republic of Ireland. I created my account in early-2019 and have never had any issue. The constant 2FA text messages to access other parts of the website are annoying but worth it in the end in order to have added security.

10 December 2022
Unprompted review

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