Grub Club Pets | B Corp™ Reviews 

770
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers are truly thrilled with the high quality of the dog food, noting that it has wonderfully improved their pets' digestion, skin conditions, and overall health. Consumers frequently praise the exceptionally helpful customer support team alongside a reliable delivery process that makes regular ordering completely simple and stress-free. Some reviewers were not happy with courier services, mentioning occasional delivery delays or unexpected issues with stock availability that caused minor disruptions. A few people also experienced problems when parcels were mishandled by postal carriers or when sudden changes in delivery partners caused notable inconvenience.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently highlighting how much their dogs love the... See more

Quality

People report positive experiences with quality, noting that their dogs thoroughly enjoy the food and thrive... See more

Service

Reviewers highlight positive aspects of service, frequently praising the reliable delivery, competitive... See more

Delivery service

Clients share satisfaction with the delivery service, noting that orders consistently arrive quickly and on... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and friendly support that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my German Shepherd Kaylah are so happy we found Grub Club. She had terrible gut problems but that was resolved once she started eating All Day Buffet. We now get her food and various inse... See more

Company replied

Rated 5 out of 5 stars

Grub Club completely changed the life of my German Shepherd Kaylah. She developed serious problems with her gut and couldn’t eat any protein without developing bleeding and diarrhoea. I heard a tv v... See more

Company replied

Rated 5 out of 5 stars

I have a Cane Corso boy that is allergic to poultry and wheat. Everything we tried never made an difference to his coat and skin conditions until we decided to try Grub Club. He loves the food and enj... See more

Company replied

Rated 5 out of 5 stars

My French bulldog has not been sick since starting grub club. It’s an actual miracle (no joke). He is 5 years old and we have tried every kibble you can think of to get it under control and nothing... See more

Company replied


Company details

  1. #89 of 258 best companies in Pet shop

Written by the company

Grub Club produce a range of naturally hypoallergenic, insect-protein dog food and treats. All of our products are made in the UK and Ireland, and are great for sensitive dogs. Grub Club's insect dog food is great for dogs with sensitive tummies and food allergies or sensitivities. Insect protein is a highly digestible source of protein, which is great for supporting optimal gut health. Furthermore, as a novel protein, it's naturally hypoallergenic, making it great for dogs with any dietary sensitivities or allergies. Finally, insects also require a fraction of the land and water, and produce significantly less CO2 than traditional sources of meat, so they're also great for the environment! As a certified B Corp we aim to meet high standards of social and environmental performance, accountability, and transparency.


Contact info

4.8

Excellent

TrustScore 5 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(770)

180 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Frenchie Fix 🙏🏽

Since our French Bulldog Milo has been on Grub Club it’s sorted out his gut issues and itching would thoroughly recommend both the All-Day Buffet and the wet food, he loves it!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

One Happy Owner and Frenchie

One Happy Owner and Frenchie. Just finished his first three months bag of All day Buffet and he still can't get it enough of it. I Still feed him cooked beef and boiled chicken and I'm having none of the issues that we had before with his itchy skin and loose stools, which would suggest it was down to the various brands I had tried him on before he started with Grub Club. It has been a genuine game changer.

16 December 2025
Unprompted review
Rated 4 out of 5 stars

Absolutely love this food

Absolutely love this food. My dog has so many allergies and it’s been hard to find a food he can eat that is also affordable, especially since brexit (I’d previously been importing a German brand) staff have been super helpful with discussing the ingredients to make sure it was totally safe for my dog. They also swapped out wet food when my dog didn’t like one of the flavours. The loyalty programme is a great added bonus! Only reason I’ve dropped them a star is because there have been a couple of occasions where I’ve run out of food either due to their stock levels (which were not communicated with me when the order was placed) or delivery issues.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

One of my dogs suffered very badly with …recurring ear problems

One of my dogs suffered very badly with allergic skin conditions and recurring ear problems. Constantly at the vets and miserable- cracked, damaged & bleeding ear tips due to the head shaking associated with recurring ear problems. We had done every rare and novel protein elimination dirt under the sun. From a breed specialist fb page i was recommended this and it has definitely helped. she can only eat this kibble and white ocean fish anything else causes a flare up. Naturally I will also say service and delivery timescales are consistently excellent and regular rewards as a subscriber :-) a much happier Rhodesian ridgeback now is a fan. PS the non allergic Rhodesian ridgeback also loves this so much so i had to put her on it too !!!!! ;-)

2 December 2025
Unprompted review
Rated 5 out of 5 stars

All day buffet

Grub club all day buffet has been a firm favourite for our three frenchies for over a year now and they look great on it . They usually go off other foods but this has stood the test of time . The fact it is hypoallergenic and frenchies are notorious for allergies is excellent. I will continue to continue to use grub club until my dogs tell me otherwise.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Good stuff!

Our dog loves the food. Great for her digestion and coat. Great customer service and easy to manage subscriptions.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product. My dog did have a sensitive digestive system. Since using all day buffet he no longer experiences these symptoms

24 November 2025
Unprompted review
Rated 5 out of 5 stars

We love our grub club and wouldn’t eat…

We love our grub club and wouldn’t eat anything else. Love max and Lola

19 November 2025
Unprompted review
Grub Club Pets | B Corp™ logo

Reply from Grub Club Pets | B Corp™

Thank you Max and Lola (and Georgi 😉)! 💛 We love hearing that you’re such big Grub Club fans. It means a lot to know our food is your go-to. Big cuddles to you both from all of us 🐶✨

Rated 5 out of 5 stars

Xmas dinner sorted!

Our latest Grub Club All-Day Buffet ordered and delivered with no issues! Plenty of Grub in-hand for our spaniel who loves it - that his xmas dinner sorted ........

12 November 2025
Unprompted review
Grub Club Pets | B Corp™ logo

Reply from Grub Club Pets | B Corp™

Thank you for the lovely review 💛 Great to hear your All-Day Buffet arrived without a hitch and that your spaniel is all stocked up and ready for Christmas! We love knowing our food is part of your festive plans. Give them a big cuddle from us 🐶✨

Rated 5 out of 5 stars

After trialling many big brand kibble…

After trialling many big brand kibble our 2 franchise were fusspots and had squitty bums but then we found these guys! No more trouble and great value and earthly friendly! They love it!

16 November 2025
Unprompted review
Grub Club Pets | B Corp™ logo

Reply from Grub Club Pets | B Corp™

Thanks so much for sharing this 💛 We’re really happy to hear your two have finally found a kibble that keeps their tummies settled. Fussiness and squitty poos are such a common combo with Frenchies, so it’s great to know Grub Club has been a good match. And we love that they’re enjoying it too! Thanks for the kind words about the value as well.

Rated 4 out of 5 stars

My dogs live this food and did set up…

My dogs love this food and did set up subscription. Unfortunately they've changed delivery to Yodel,who are absolutely useless. So will no longer be buying,unless its available in shops to buy.

10 November 2025
Unprompted review
Grub Club Pets | B Corp™ logo

Reply from Grub Club Pets | B Corp™

Hi Tracey,
thanks so much for taking the time to review us and so glad to hear your dogs love their Grub.

I appreciate your feedback regarding couriers. It's such a tough one as everyone has differing opinions on couriers so it feels like we can't win in that regard.

What I can say for sure, is that our customer service is second to none and if there's ever a delay with a delivery, our team do everything possible to rectify the issue. I appreciate your recent order was slightly delayed due to our warehouse move and courier change but I can assure you that if you stick with us, we'll do everything we can to ensure your Grub is delivered on time and if Yodel are not reliable in your area, we can arrange for a different courier to handle your orders specifically :)

I hope that's helpful. I wouldn't want something like this to cause you to go elsewhere! We really value our loyal customers so we'll do whatever we can to keep you.

If there's anything else you need, please give us a shout anytime.

thanks
Ale

Rated 5 out of 5 stars

Does your dog suffer with allergies?

If you have a dog that suffers with food allergies then please read this!

I have a 6 year old Frenchie. Every vet she’s ever seen has said that she is the most allergic dog they’ve ever seen.

We’ve tried everything to help her and nothing works. She’s on Apoquel and always will be but no matter what she eats the Apoquel doesn’t stop her completely.

She’s suffered with itchy, red bleeding skin, bald patches behind her ears, bleeding back passage and constant ear infections, not to mention covered in hives that she scratches until she’s red raw and bleeding. It’s been heartbreaking.

A few weeks ago the vet suggested insect based food. My reaction was nah! Definitely not! But then I decided to look into it and amongst other suppliers I saw Grub Club Pets. So, I bought a 1.5kg bag of All Day Buffet and my husband said what a waste of money, you know it won’t work. Well, we’ve been very pleasantly surprised. All of her symptoms have gone away. No more scratching, no more head shaking, no more bleeding!! She’s a different dog!

At first it looks expensive but it’s not! In fact it’s slightly cheaper that my other dogs food. Is £1.28 a day to feed your dog? I don’t think so! My dog could only eat carrots, broccoli and cauliflower which is not nutritional. But now I know she’s getting everything she needs and her life is so much more comfortable and I’m not in tears seeing her bleeding and scratching like mad. I am gobsmacked how quickly it’s worked and so is my vet.

I cannot tell you just how grateful I am for this product. Thank you Grub Club X

6 November 2025
Unprompted review
Grub Club Pets | B Corp™ logo

Reply from Grub Club Pets | B Corp™

Wow, Sheri - This review really touched us, thank you for taking the time to write it 💛 Your Frenchie has clearly been through so much, and to hear she’s now comfortable, settled, and symptom-free is just incredible.

Insect protein can be a real turning point for dogs with deep-rooted allergies, and we’re so glad you gave it a chance, even after all the setbacks. It’s wonderful to know she’s not only tolerating the food but thriving on it.

Thank you again for trusting us on such an important part of her care. We’re so happy she’s finally getting the relief she deserves. As usual, if there's anything you need, you know where to find us!

Rated 4 out of 5 stars

Dog seen to kike it

I chose this dog food as my dog experiences allergies. They like the taste and the biscuits are not too big

11 October 2025
Grub Club Pets | B Corp™ logo

Reply from Grub Club Pets | B Corp™

Really appreciate you taking the time to leave this. It’s great that the biscuits are the right size and that the flavour’s a hit. Our hypoallergenic insect protein is designed for sensitive pups, so we hope you notice things improving soon 💛

Rated 5 out of 5 stars

Great communication from this team

Great communication from this team

Food is being introduced slowly
But going down very well
Only because dog has medical issues
But so far so good

30 October 2025
Unprompted review
Grub Club Pets | B Corp™ logo

Reply from Grub Club Pets | B Corp™

Thank you for the lovely feedback. We’re happy to hear the food is being accepted well so far, especially with your dog’s health considerations. Slow introductions make all the difference, so you’re doing exactly the right thing. We’re always here if you need support as you continue the switch 💛

Rated 5 out of 5 stars

Solved my dog's allergies after years

We've been trying to find a fix for Baxter's allergy for years, and Grub Club has finally done it. He loves his mealtimes now, and his skin has cleared up completely.

Both our lives and happier and easier now - can't recommend highly enough!

27 October 2025
Unprompted review
Grub Club Pets | B Corp™ logo

Reply from Grub Club Pets | B Corp™

This is such a wonderful update to read. Thank you for sharing it with us 💛 We’re over the moon that Baxter’s finally found some relief and is enjoying his meals again. When a dog feels better, everything at home feels easier too, and it means a lot to know Grub Club has played a part in that. Give him a big cuddle from us!

Rated 5 out of 5 stars

My dogs love Grub Club!

My dogs love Grub Club! They love the biscuits, I love the company, orders are easy to order and swift to arrive.

10 October 2025
Grub Club Pets | B Corp™ logo

Reply from Grub Club Pets | B Corp™

This is so lovely to read, Alison... thank you! We’re thrilled the Grub is a hit in your house, and even happier that ordering and delivery have been nice and easy. We really appreciate you being part of the Grub Club family 🐶💛

Rated 5 out of 5 stars

Great food

Great food, Gus absolutely loves it. We have the wet and dry food along with the treats. He’s doing so well on it.
Brilliant customer service, very knowledgeable and attentive.

15 October 2025
Grub Club Pets | B Corp™ logo

Reply from Grub Club Pets | B Corp™

Thank you so much for this lovely review Karen 💛 We’re really happy to hear that Gus is thriving on his food! It’s great that he’s enjoying both the wet and dry recipes (and the treats too), especially since consistency makes such a difference for sensitive tummies and skin.

And thank you for the kind words about our customer service. The team will be over the moon to hear that you’ve found us helpful and attentive.

Give Gus a big cuddle from all of us at Grub Club 🐶✨

Rated 5 out of 5 stars

Great company

Great company, love the idea of the food and helping the planet and our dog also loves the food so it’s a win win for everyone.

13 October 2025
Grub Club Pets | B Corp™ logo

Reply from Grub Club Pets | B Corp™

Thank you so much for the lovely review Cathy 💛 We’re really happy to hear your dog’s enjoying the food, that’s always the best part for us!

And it means a lot that you appreciate the idea behind Grub Club. Our focus is always on creating gentle, hypoallergenic nutrition for sensitive dogs, and if we can make choices that are kinder to the planet at the same time, that’s a bonus we’re proud of.

Thanks again for the support, and give your pup a big cuddle from all of us 🐶✨

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look