Easy to use and register. Posted as instructed and received updates via log in through the emails, which was great. Results came through mostly great but one had failed to meet the criteria, stating i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Slight mix up on tests, which was swiftly and very effectively resolved. Not many firms would have the CEO call a customer to expedite a fresh test. Very courteous and efficient handling of the whol... See more
Company replied
Test came quickly and was relatively easy to do, just make sure you follow the instructions so you can ensure you get enough blood for the little vial. Impressed with how quick the test results came t... See more
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Very efficient and smooth service in general. The detailed instructions provided are very helpful to ensure your test works well, and tracking in your account is quickly updated as things progress.... See more
Company replied
Company details
- #14 of 19 best companies in Diagnostic centre
- #22 of 25 best companies in Blood testing service
- #27 of 29 best companies in Home Care Service
About MyHealthChecked
Written by the company
Take charge of your health
Our at-home blood, rapid and DNA tests provide personalised and simple health information and expert advice to support you to optimise your health.
Available in-store and online at
Contact info
The Maltings, CF24 5EA, Cardiff, United Kingdom
- 020 3371 3537
- care@myhealthchecked.com
- myhealthchecked.com
4.4
Excellent
8k reviews
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A unique combination of Not wanting to help and Not taking responsibility.
I bought two DNA kits from McGrocer who sell them abroad. When the package came I and my daughter took the samples as instructed but could only find UK post slips for the return. I contacted MyHealthChecked and they said they were unwilling to help in any way. They were glad to inform me that I had overpaid. But not help me with the tests. In all my conversations with them they never even tried to think of a solution that would have helped me as a person who bought their test in good faith. Another excuse was that McGrocer was not licensed by them. How could I possibly know this ? It is of course MyHealthChecked`s responisibility to know who is selling their products. But they just sat on the sidelines taking no responsibility and giving no support. I wouldn`t go near this company.
30 April 2025
Unprompted review
Reply from MyHealthChecked
Dear John,
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you've encountered, you have evidently fallen foul of the practices of a company called ‘McGrocer’, and we are sorry that you have experienced this.
Now you have made us aware of this company, we have taken legal advice, and have been in touch with ‘McGrocer’, and advised them that their practice of buying products from www.boots.com and selling them in Europe falls outside of contractual terms. There is no laboratory in Europe to service samples collected in Europe, and in fact local laws in Europe might render some tests prohibited for sale. We have never supplied goods in Europe for this reason, we make our products available in the UK only.
As advised, we do not operate in Europe and do not claim to do so, and we do not offer our products for sale in Europe.
We advise that you liaise with ‘McGrocer’ regarding this unauthorised product sale (‘contract’) to you, and as per my previous guidance, please let us know if there is something we can do that would be helpful to you in this pursuit. You are understandably very upset about their service to you, and it might be beneficial to provide ‘McGrocer’ with direct feedback, as this situation is not of our making, and is something we are powerless to remedy directly on your behalf.
Kind Regards,
The MyHealthChecked Team
Great customer service!
Lucy was fantastic and helped me set up my profile as I’m not very tech savvy. Would recommend and use again. A1!
15 April 2025
Unprompted review
Reply from MyHealthChecked
We’re so glad to hear about your positive experience! Thank you for sharing, it’s wonderful to know that you felt supported and we truly appreciate that you took the time to write this for us. We look forward to assisting you again in the future!
Warm regards,
Team MHC
Satisfied customer Ticket #91187
Really grateful and appreciate the most professional customer care and service from Lewis.
From what was an IT error, Lewis investigated my issue and resolved with due diligence and care.
He was in contact with me throughout and I can't thank him enough for all he's done, going the extra and provided me refund for the inconvenience.
I would recommend Myhealthchecked.com and would use their products and services again.
Thanks again Lewis.
26 March 2025
Unprompted review
Reply from MyHealthChecked
Thank you for taking the time to write such a wonderful review! We're thrilled to hear about the outstanding service you received from Lewis. His commitment to resolving your issue and keeping you updated truly reflects our dedication to customer care.
We appreciate your kind recommendation and are delighted that you'll be using our services again. If you need anything in the future, please don’t hesitate to reach out and it will be a pleasure to assist you.
Warm regards,
Team MHC
Thanks for help)
I haven't received the results yet. I'm already grateful that you can check your health status so easily. And I didn't understand even after watching the video what to do next after I sent the material.Lucy Alice helped me a lot with this, they answered right away and Lucy Alice was always in touch with me))) Thank you!
1 April 2025
Unprompted review
Reply from MyHealthChecked
Dear Orysia,
Thank you so much for your lovely review! It’s wonderful to know that we were able to help you feel more at ease!
We appreciate your patience while you wait for your results. If you have any questions or need more guidance on what to do next, please don’t hesitate to reach out. We’re always here for you and want to make sure you have all the support you need!
Sending warm wishes your way!
Kindest regards,
Team MHC
BASIC, awful product
I bought this test for £54.99 from boots, I was expecting quite a detailed report back.
When I received the report it was the most basic of reports.
I was advised to eat lemon juice, mint, pepper and 2 others.
I was also advised on salt which I find unbelievable as I’ve never had an issue with blood pressure or any problems with drs blood works. Lastly the report advised jumping jacks, push ups and 1 other exercise.
This is the most basic of basic ( something a child could make up on a computer for a school report) and I’m talking a 10year old and below. DONT WASTE YOUR MONEY! This company should be ashamed of what they charge for such an awful service.
There are others out there which are cheaper and give you a more detailed report. Boots need to rethink who they allow to sell in there stores.
I have checked junk
Mail and normal mail and received no email. And there’s no link on your reply for me to answer
28 March 2025
Unprompted review
Reply from MyHealthChecked
Hi Angie,
I hope you're well. I'm sorry to hear that you are unhappy with your test report, and I'd like to talk to you about this and help put things right.
I've reached out to you over the email address you provided to ask for a good time to call, but I've not received a response. If you could respond to this I'd be super grateful.
If you are having issues receiving mail from us, please email us at care@myhealthchecked.com and we will reach out to you as soon as possible.
Kind Regards,
The MyHealthChecked Team
Great service
I have to compliment this company (Peter, Lucy and Team) on their customer service. I had a few difficulties activating the system, and they couldn't have been kinder or more helpful. Will definitely be my go-to company for this kind of thing.
21 March 2025
Unprompted review
Reply from MyHealthChecked
Hi Martin,
Thank you so much for your kind review. We're delighted to hear that you received great service from our support team, and equally delighted to hear that we will be your go-to company going forward!
Kind Regards,
The MyHealthChecked Team
After dealing with chronic fatigue for…
After dealing with chronic fatigue for 6 months , doctors wouldn’t check my ferritin levels. I bought a ferritin rapid test in boots and lo and behold , came back abnormal. Have an appointment with my doctor tomorrow. Thank you guys as this is a big step in my recovery and I can use this test to advocate for myself!
20 March 2025
Unprompted review
Reply from MyHealthChecked
Hi Erin,
Thank you so much for your kind review. We're delighted to hear that our rapid test was able to provide you with valuable insights and help you take control of your health. We hope we can continue to support you in the future should you ever need to use our services again.
Kind Regards,
The MHC Team
Brilliant customer service
Brilliant customer service. Prompt and helpful replies to email messages
12 March 2025
Unprompted review
Reply from MyHealthChecked
Dear Helen,
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with our service. We are passionate about providing the best support possible, and your kind words mean a lot to us. If you need any further assistance, please don't hesitate to reach out.
Warm regards,
Team MHC
Great test and service
I am actually really impressed with this company and the vitamins DNA test that I did. I come across them on the boots website and had been looking for an affordable DNA test for the longest time. The test arrived quickly, packaging was nice and sturdy, instructions were extremely clear and informative, returns process was super easy and I received the results within the 7-10 days window that they specified. My only gripe would be that I received email notification that the test had been received at the lab but then had no further updates thereafter and no notification that the results had been published, maybe a glitch with the system. The results were really informative and not what I had expected, it has helped me to make some informed decisions about my health.
7 March 2025
Unprompted review
Reply from MyHealthChecked
Thank you so much for your lovely review! We’re really glad to hear that you were impressed with the test and the process overall. It’s great that the packaging and instructions made things easy for you, and that the results were helpful in guiding your health decisions. We’re sorry to hear about the lack of updates after your test reached the lab, and we’ll definitely take a look into that to make sure everything runs smoothly. Thanks again for sharing your feedback – it’s really appreciated, and we’re so happy we could be part of your health journey!
Warm regards,
Team MHC
Great intolerance test
I had a brilliant experience with MyHealth Checked. I used the intolerance test kit as I have been feeling unwell recently and found I was at substantially high risk for gluten intolerance and caffeine sensitivity, which supported my suspicions. The test was easy to use, with straightforward instructions, and was quick to return results. The dietary changes I have made as a result of the test have already had a massive impact on my life. I would absolutely recommend these tests to anyone in a similar position.
28 February 2025
Unprompted review
Reply from MyHealthChecked
Dear Nessa,
Thank you for taking the time to share your experience! We're so glad to hear that the intolerance test was helpful in identifying the issues you were dealing with. It’s fantastic that the dietary changes have already made such a significant difference for you. We truly appreciate your recommendation, and we're thrilled the test made a positive impact on your health journey. Wishing you continued well-being!
Warm regards,
Team MHC
Absolutely appalling no customer…
Absolutely appalling no customer service whatsoever would avoid this company completely
21 February 2025
Unprompted review
Reply from MyHealthChecked
Dear valued customer,
We are sorry to hear that you have not had the desired outcome this time as we care about the experience of all our customers at MyHealthChecked.
With this in mind, we always aim to do all we can to ensure customer satisfaction in accordance with the high standard of service which we aim to provide.
Our customer care team are also always on hand to provide support and guidance throughout all stages of the customer experience.
We would like to invite you to contact us so that we can help to provide a satisfactory resolution to the unexpected experience you have had with our service. Please either send an email to our customer care team using the address care@myhealthchecked.com, or leave us a voicemail on 02033713537
We look forward to hearing from you soon.
Best wishes,
MyHealthChecked customer care team
Reassuring and convenient
Reassuring and convenient
The test kit was easy to use and I received a comprehensive report within a few days. Would use again.
8 February 2025
Unprompted review
Reply from MyHealthChecked
Dear Carol,
Thank you so much for your kind words! We’re really glad you found the service helpful and that the report provided you with a wealth of detail within a swift time frame. We are very please to hear that you would use our services again; our team looks forward to providing you with the same high levels of analysis in the near future!
Kind regards,
Team MHC
Vitamins & Minerals DNA test
Did this test a few weeks ago, really straight forward and insightful. I am pregnant and have made a few changes to my diet off the back of the report. Would highly recommend.
23 January 2025
Unprompted review
Reply from MyHealthChecked
Congratulations on your pregnancy, and thank you for sharing your experience! We're so happy to hear the test was helpful and that it gave you valuable insights to support your health during this special time. Wishing you all the best, and we’re glad to have been part of your journey!
Kind regards,
Team MHC
Excellent service
Excellent service . Professional report and
easy to understand results..Would highly recommend and would definitely use again.
17 February 2025
Unprompted review
Reply from MyHealthChecked
Thank you so much for your kind words! We’re really glad you found the service helpful and the report easy to follow. It’s awesome to hear you’d recommend us, and we’d love to help you again whenever you need it!
Kind regards,
Team MHC
Got this from This morning on itv
Got this from This morning on itv. I had the vit d test. Would definitely use again.
15 February 2025
Unprompted review
Reply from MyHealthChecked
Dear Michael,
Thank you so much for sharing your experience! We're glad to hear you had a positive experience with the Vitamin D test. We appreciate your trust and would love to assist you again in the future!
With thanks,
Team MHC
Avoid - much better providers out there
Endless IT issues, overly complex process, unprocessed first sample, delays with issuing replacement kit and disappointing doctors review (simply told me to contact my own gp! - well that was helpful.
Much better companies out there providing this service and at much lower cost.
8 February 2025
Unprompted review
Reply from MyHealthChecked
Dear Karl,
We are sorry that you have been dissatisfied with our service, and would like to discuss the important matters that you have raised. Please could you contact me at the Customer Care email: care@myhealthchecked.com.
We pride ourselves on an excellent service, and I would like to understand more, and to try and support any of the issues raised wherever I can.
With kind regards,
Peter
Team MHC
I haven't received my item for many…
I haven't received my item for many days...& I even couldn't track it ..no one reply my email
25 January 2025
Unprompted review
Reply from MyHealthChecked
Dear Sabila,
Thank you for taking the time to share your feedback. After some investigation, and asking for your contact information but not receiving a response, we couldn't confirm that you had placed an order with us.
As such, we would kindly ask again that you confirm your order number with us at care@myhealthchecked.com so that we can help, or if there is a chance that this is the case of mistaken identity to amend your review?
We would really appreciate the opportunity to make this right.
Our best regards,
Team MHC
Absolutely ridiculous service
Absolutely ridiculous service. I tried activating my test and after logging out. I cannot login as the system says it doesn't recognise ny email address. Yet, I have emails to say that the email address had already been registered. I have tried activating the test with a different email address but even that won't work.
I have had to send my test without registration as I would lose the quality of the sample and let's not forget the money I have already been charged.
I have contacted them via email and yet nothing. I have had no contact from them which means a link cannot be made between me and my sample.
Still waiting for this issue to be resolved.
Edit: Someone has been in touch now and the test has been activated. Let's see what happens with results. I will then reconsider my review.
Khatman
28 January 2025
Unprompted review
Reply from MyHealthChecked
Dear Khatman,
Thank you for sharing this, and I sincerely apologise for the challenges you've faced with logging in and getting your sample activated.
We’ve sent you an email asking for a bit more information to help resolve this, so please check your inbox (and your spam folder, just in case). We’re committed to sorting this out for you as quickly as possible and ensuring you receive your results without any further issues.
Thank you so much for your patience while we work to make this right.
With warm regards,
Team MHC
Edited to add;
We are delighted to see that the results of your blood test have been published to your dashboard and that in under 24 hours we were able to resolve the minor technical issue that prevented you from logging in.
We will always strive to resolve any issue that we are aware of in as timely a manner as possible, as your journey as a customer is extremely important to us.
Warm regards,
Team MHC
Con artists…
paid £54 and sent my sample via their postal tracking system. Because it was sent via post in the mist of the festive period, unfortunately my sample was not processed. I left it over a month and had no contact from the company.
When I made contact with them, they advised I’d need to pay again a discontinued amount to do the sample again which I think is disgusting. Biggest con and waste of money, I may as well of burned £54 pounds.
21 December 2024
Unprompted review
Reply from MyHealthChecked
Dear Richard,
Unfortunately you did not follow the instructions to activate your test. This meant that we were unable to assign your sample to your identity, which is a critical part of our process, and of our commitments to GDPR. We were also unable to contact you for this reason, as you did not provide any contact details as the activation instruction was not followed.
To clarify, it was not the Christmas Royal Mail service that caused the lack of result, although our communication to you on this also went unheeded.
Kind regards,
Team MHC
Fantastic service
Fantastic service, the packaging thing was a tad tricky but we sussed it in the end! Lovely staff. Results helped identify some very important issues! Would recommend to everyone!
30 December 2024
Unprompted review
Reply from MyHealthChecked
Dear customer,
Thank you so much for your wonderful review! We're thrilled to hear that you were happy with our service and that we were able to help identify key issues. We appreciate your feedback on the packaging—it's great to know you figured it out in the end! We're also glad to hear that our team made a positive impression. Your recommendation means a lot to us—thank you again for your support!
Wishing you a happy new year,
Team MHC
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