My Holiday Guide Reviews 

822
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and attentive throughout the planning process. People appreciate their efficiency and quick response times, making the booking process simple and straightforward. The holidays themselves are frequently described as amazing, memorable, and seamlessly organized, often exceeding expectations. Customers found the overall service excellent, enjoying well-planned itineraries and easy travel arrangements for their trips. Many reviewers express strong intentions to book future holidays with the company due to their positive experiences.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Holidays

People report positive experiences with holidays, often praising the excellent service and helpfulness of the... See more

Service

Customers consistently note positive experiences with service, highlighting that everything ran seamlessly... See more

Response time

Consumers find response times to be excellent, with many reviewers highlighting the quick and efficient... See more

Booking process

Customers had positive experiences with the booking process, often highlighting the ease and simplicity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked a 4-day, 3-night Iceland tour through My Holiday Guide, and Robert was the one who helped make our trip truly memorable. Our flight went smoothly, and our stay at Center Hotels Klopp, conven... See more

Rated 5 out of 5 stars

Eric was absolutely amazing. He arranged all our travel requirement, even helping efficiently when flights got cancelled. The hotels that were chosen by Eric were amazing and very close to all ameniti... See more

Rated 5 out of 5 stars

Patrick organised our whole family trip to disneyland Paris. Everything about the holiday was perfect. The price was unbeatable, private transfer to and from hotel was on time and great! Hotel its sel... See more

Rated 5 out of 5 stars

Eric Young was professional and above and beyond amazing in helping me plan a Disney trip for my daughter’s 7th! He was very patient and offered lots of options till it suited my budget! The trip itse... See more


Company details

  1. Airline ticket agency
  2. Tour Agent
  3. Travel agent

Written by the company

My Holiday Guide is a modern-day innovative travel company that strives to constantly improve service and product. We guide you to experience the excitement of travel by inspiring destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

822 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(822)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Robert was very good to deal with

Made enquiries about a Budapest, Vienna and Prague holiday. It was Robert whom I dealt with. He was very patient and understanding with me as there were extras I wanted added in such as breakfasts in the hotels and 10kg hand luggage on the flights (obviously optional paid extras), but was not an issue for Robert to tailor-make the deal for me.
All paperwork regarding flights, train tickets and hotel vouchers was accurate and we had no issues with these at all.
All in all a great holiday at an affordable price.
If I’m honest I was a bit unsure of this company to begin with as I had never heard of them before but everything went to plan, and now would have no hesitation in booking with them again should I see something that takes my fancy.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

trip to Thailand

We were looking at a trip to Thailand and had some suggestions which Kevin was really helpful with. He was patient, attentive & got back to us as soon as he could, any adjustments to flights/dates etc he was happy to look into for us with the best possible alternative! Really impressed with the service! Thank you Vicki & Anthony Leeds

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Was looking for information on a trip…

Was looking for information on a trip to Disneyland Paris, Steven was so informative and helpful with his information. He provided us with our options within our budget and was quick with the information. Definitely use again in future holiday bookings.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

I enquired on facebook about a holiday…

I enquired on facebook about a holiday and instantly was contacted be Steven. Despite me not booking a holiday as of yet or been on holiday, I have to say that Steven has been great in getting all the information I have requested and provided us with great packages. Steven has been patient, thorough and understanding and there has not been any pressure tactics to book and has been incredibly customer friendly and customer led. Steven has provided me with excellent quotes and is definitely something i am keen to book once I can. I would wholeheartedly go back to Steven in the hopefully not to near future to book a holiday because of his great manner and work ethic. You have a great employee!

11 January 2025
Unprompted review
Rated 5 out of 5 stars

I haven’t yet…

I haven’t yet booked or been on the holiday however when inquiring Eric has been great. There’s been no pressure tactics ect. Given me exactly what’s been asked for. Provided excellent quotes and definitely something to think about and will definitely use Eric when I decide to go ahead and book

12 January 2025
Unprompted review
Rated 5 out of 5 stars

Iceland Break

I made an enquiry on Facebook about a break to Iceland and Steven replied back to me with all the information about the hotel and prices .Steven was very helpful and nothing was too much for him. Thanks for all the information about the Iceland break it was much appreciated.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Patrick was responsive and quick to get me a quote needed. He gave full breakdown of costs and dates and hotels etc. so I could understand the options. Would recommend

6 January 2025
Unprompted review
Rated 5 out of 5 stars

a trip to Disneyland

I asked my holiday guide for a trip to Disneyland, Kevin replied to me with very good offer. For sure I will use this travel agent to organise my holidays.

4 January 2025
Unprompted review

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