My Holiday Guide Reviews 

822
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making the booking process smooth and enjoyable. Many people highlight the seamless organization of their holidays, with everything from flights to accommodations meticulously arranged. Reviewers frequently mention the excellent service and the ease of booking, often expressing their intention to use the company again for future trips. Some people also felt that the staff were very accommodating, patiently answering questions and providing various options to suit individual preferences without being pushy. However, one customer mentioned hoping for a group tour but was left to travel alone, which was not their expectation.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Holidays

People report positive experiences with holidays, often praising the excellent service and helpfulness of the... See more

Service

Customers consistently note positive experiences with service, highlighting that everything ran seamlessly... See more

Response time

Consumers find response times to be excellent, with many reviewers highlighting the quick and efficient... See more

Booking process

Customers had positive experiences with the booking process, often highlighting the ease and simplicity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked a 4-day, 3-night Iceland tour through My Holiday Guide, and Robert was the one who helped make our trip truly memorable. Our flight went smoothly, and our stay at Center Hotels Klopp, conven... See more

Rated 5 out of 5 stars

Eric was absolutely amazing. He arranged all our travel requirement, even helping efficiently when flights got cancelled. The hotels that were chosen by Eric were amazing and very close to all ameniti... See more

Rated 5 out of 5 stars

Patrick organised our whole family trip to disneyland Paris. Everything about the holiday was perfect. The price was unbeatable, private transfer to and from hotel was on time and great! Hotel its sel... See more

Rated 5 out of 5 stars

Eric Young was professional and above and beyond amazing in helping me plan a Disney trip for my daughter’s 7th! He was very patient and offered lots of options till it suited my budget! The trip itse... See more


Company details

  1. Airline ticket agency
  2. Tour Agent
  3. Travel agent

Written by the company

My Holiday Guide is a modern-day innovative travel company that strives to constantly improve service and product. We guide you to experience the excitement of travel by inspiring destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

822 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(822)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kevin was really helpful

Kevin was really helpful, I had a lot of questions, requests with excursions, change of hotel, transfers etc, Kevin was really quick and managed to find everything I had asked for and a really good deal to Disney, really efficient would 100% recommend, thsnk you again Kevin for all your help

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Europe Quote with Eric

Eric was very thorough in planning a trip to Europe. Prompt in preparation of quote and options for me. Not pushy to sell, but understanding of my needs and budget.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Scott was brilliant

Scott was brilliant! We didn’t know exactly what we wanted but with 24 hours Scott came back with a full itinerary (covering 27 days) for a 4 centre holiday including international flights, internal flights and hotels at a very competitive price. Very impressed and would highly recommend

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Enquiry

I enquired about a trip that was advertised - I received a response back straight away from Scott - he was very helpful giving me the full details of what I had asked for and the dates.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Made contact with My holiday Guide through Facebook , My guide was Eric ,he sorted out our holiday itinerary and helped with the best time to go , Eric has excellent customer service and came across friendly, would definitely use Eric again through My holiday Guide 🌟🌟🌟🌟🌟

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Eric was great as I didn't actually…

Eric was great as I didn't actually message him until quite late at night, however Eric didn’t mind answering all my questions, and at no time harassed me in making my choice. Eric gave me a couple of choices and having made the choice sorted out the payment plan, to
Make it easier for me. I would definitely recommend Eric, to help me book further holidays because of his manner and patience. Thank you Eric 🤩

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Eric my holiday guide

Recently booked Disneyland Paris with Eric and couldn’t recommend enough. Eric went above and beyond for our family needs to provide the perfect package. Eric was very attentive in all my queries and helped me with booking my luggage when I was having issues signing in. Will defo be back.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, helpful guide

I found the whole experience very smooth, every request I made was met and I was given lots of options as what would be best to book . Robert was very knowledgeable and nothing was too much trouble .

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Transylvania

We had an amazing experience with our booking Kevin was great always on hand for any questions we had. Would highly recommend booking through this company again thanks to how friendly, helpful and easy to deal with Kevin was. He even checked in with us afterwards to make sure our trip was up to our standard which it was because of his great work.

6 September 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look