The watch arrived as indicated and I received a voice mail advising me to charge the device then call for assistance with the set up. Placed a test call. Neal was very helpful walking me through the... See more
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I had a very pleasant and informative conversation with Ara (a real person). Directions were very clear and my questions were answered completely. The call did not take long at all. Alan B. for Bre... See more
Easy to set up looking forward to having this safety device and like the idea that it goes with me anywhere in Canada
Have just received my emergency alert device. It was delivered in three business days. 😊. Customer support for setup and activation has been great. I’m a little confused as the blue call light is s... See more
Company details
Written by the company
Holo Alert is a leading Canadian Medical Alert provider, specializing in wearable emergency devices that include: automatic fall detection, GPS location services, and 24/7 care monitoring.
Contact info
Suite 3400, 10180 - 101 Street NW, T5J 3S4, Edmonton, Canada
- 1-888-411-4656
- hello@holoalert.ca
- myholo.ca
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This is the most thing anyone can have…
This is the most thing anyone can have and I'm so glad I got it it's my life safer most of my time I am alone so is I fall and I'm hurt I can get help quickly I just love it thank you
Great people to talk to
Great people to talk to, knowledgeable, courteous and thorough!
Great device to have especially, for us Seniors! Love it, so easy to use, you don't feel alone!
Was quite satisfied with the service I…
Was quite satisfied with the service I received from all I spoke with. I spoke with several reps and was impressed with the fact they knew who I was right away. Great job ladies and gents!!
Mathew was very knowledgeable
Mathew was very knowledgeable, kind and considerate. I did not feel pressured in anyway to subscribe to this device. Mathew was very helpful with our successful set up. After the first day of use, both my husband and I felt very secure to know help was just the push of a button away if needed.
Very well presented by Mathew
Very well presented by Mathew. I have been using a similar item at a greater cost, so I am pleased this one is more reasonable. I am also impressed that I received it and it arrived so quickly. Thank Mathew.
Safety in such a small device
Chris was very clear explaining how.this works. Nice & small looks good. I feel better and safer.
I liked the product
I liked the product, due to be in Canada and the US. Arrived on time and was an easy set.
Soon after I received my Holo Alert…
Soon after I received my Holo Alert pendant in the mail, I was contacted by the company to help me set it up. The process was fast and easy, and the operator was friendly and helpful.
Clear instructions have me wearing a…
Clear instructions have me wearing a HoloAlert device right now along with the critical assistance of the grant you gave me to me get one. Big thanks for all of this at my stage of the game. Thanks for who you are and what you do.
Hello… I was impressed how well Matthew…
Hello… I was impressed how well Matthew handled this whole adventure. He was very well versed in All questions asked. I trusted him right from the start, and he never wavered!Thank you, Matthew for being so kind to me and my Husband,John….I have full confidence in you!…and also another Gentleman who waited on me once… forgot his name thank you again,Alice Gillespie
Austin was articulate and friendly and…
Austin was articulate and friendly and left no doubt in my mind about how all this works. Thanks.
Just finished speaking with the…
Just finished speaking with the wonderful people at Holo alert and they were very helpful in answering all my questions.
Hopefully I will never have to use this device but, if I should have to, I have confidence that I will be well taken care of in an emergency.
A big thank you to Matthew and to everyone at Holo.
Setup was very simple with the guide…
Setup was very simple with the guide instructions. After charging up pedant and tested connection with Holo provider by pushing button once, that was all needed for activation. 🙂
I have just got the Halo for the first…
I have just got the Halo for the first time. David in Sales was very well educated in the product and answered any and all questions. Once delivered Austin was a very kind young man. He too was very well informed on their product and aided in my activation. I hope to never need the product but just knowing I have it in case is reassuring. Thank you
Holo experence
Mia and Austin both answered my questions clearly and quickly.
thank you
I found the set and the customer service excellent …
I found the set and the customer service very good. Austin called me back to make sure everything g went smoothly. Appreciate your help.
Matthew was great and very clear with…
Matthew was great and very clear with his instructions to test my device. I have hearing problems and he had lots of patience for me !! Thank you Matthew!
Right from the start it was an amazing…
Right from the start it was an amazing experience! Chris was incredible and went out if his way to ensure that my mom got exactly what she needed! The system is so easy to use! Completely wireless; plug it in and charge the pendant and it’s ready to use. No messing around with phone jacks etc. When unit was received, I got a call from Carly to ensure everything was working and we tested the unit while she was on the phone. So glad I reached out to them!!
Great responsiveness to issues
My mom had been having ridiculous problems with their new watch model and unusually getting no callbacks from her case worker for a week straight. A strongly-worded email got a callback outside of business hours, and Matthew took perfect care of us. We're switching to the more reliable medical alert pendant system and we've got high hopes for a more successful situation. Thank you so much for the personalized and rapid response. Fingers crossed going forward, but for now we are beyond satisfied!
Right from the get go everything was…
Right from the get go everything was explained step be step and in a most courteous manner. I was especially flabbergasted by the follow up!! Well done 👍🏽
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