The watch arrived as indicated and I received a voice mail advising me to charge the device then call for assistance with the set up. Placed a test call. Neal was very helpful walking me through the... See more
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I had a very pleasant and informative conversation with Ara (a real person). Directions were very clear and my questions were answered completely. The call did not take long at all. Alan B. for Bre... See more
Easy to set up looking forward to having this safety device and like the idea that it goes with me anywhere in Canada
Have just received my emergency alert device. It was delivered in three business days. 😊. Customer support for setup and activation has been great. I’m a little confused as the blue call light is s... See more
Company details
Written by the company
Holo Alert is a leading Canadian Medical Alert provider, specializing in wearable emergency devices that include: automatic fall detection, GPS location services, and 24/7 care monitoring.
Contact info
Suite 3400, 10180 - 101 Street NW, T5J 3S4, Edmonton, Canada
- 1-888-411-4656
- hello@holoalert.ca
- myholo.ca
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Replied to 100% of negative reviews
Typically replies within 24 hours
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great service…
I cannot express how completely wonderful the service was both with Chris and Halo,Chris worked out the problems with me to be able to obtain this bit of security that I have now when I am out walking with my little dog, and the set up was a breeze, everyone was so patient with me thru the learning process, I will definitely refer both Chris and Halo Alert, to all the seniors that live in my building, thanks to everyone
These people are amazing!
These people are amazing!! So kind and knowledgeable, they make it easy for you to get one and make you feel safe and secure which was a big worry for me. They also helped after I got it to help set me up. Amazing!!!
It was amazingly professional.The…
It was amazingly professional.The clarity of explanation was incredible. I felt very confident in the whole transaction.
Thank you for your and Carlie's help in…
Thank you for your and Carlie's help in obtaining and setting up the Holo alert device. It was an easy procedure, it went smoothly and may be very useful should anything happen in the future.
My personal experience of setting up my Holo Alert
My personal experience of setting up my Holo Alert with David Krawczyk was one of ease and simplicity. David guided me through the process and astonishingly in under 2 minutes the Holo Alert was completely set up. David’s friendliness was greatly appreciated. I now feel safe and confident should anything happen, help is at my fingertips. Thank you Holo Alert and David Krawczyk. You are a blessing.
Kathy Madden
When the technician made a follow-up…
When the technician made a follow-up call, she answered all my queries as to why the battery was not keeping it's charge for more 24 to 36 hours. Also I really hope that eventually, they make a longer wrist band.
Smooth testing
My test went very smoothly. Directions were very easy to follow.
Carly was extremely patient as there were delivery issues but everything worked out.
She's a very happy & friendly lady. Very pleasant to talk to & answered all my questions.
I'm very happy with the service so far.
The directions were very clear and easy…
The directions were very clear and easy to follow.
I received my alert button this morning, plugged it into the charger, waited the allotted time, tested the battery strength.
When every thing checked out I pressed the call button and received a very quick response.
Very great people to work with. I hope that they don't have to find me in the garden somewhere, but certainly comforting to know that they can if necessary.
From the start I had an awesome…
From the start I had an awesome experience, Chris was very knowledgeable explaining how the device works , what to do once I received the device. Then Karley went over any question I could have. Excellent service. Thank you.
Professional and courteous
All my questions were clearly answered. Using the device is very easy.
Chris was so professional and friendly…
Chris was so professional and friendly I felt 100% confident that what he was telling me about your Holo product was the truth. I didn’t feel that it was necessary to check out any more fall alert systems. Thank you Chris !!
I was very happy dealing with representatives of your company it didnt take vey long to set it jp and the recommendations were very easy to follow and i will be making recommendatiions to my friends
The representative explained everything very clear amd made it vrry simple yo do
Very user friendly and smart alert system
It was very easy to set up the unit to start charging and once I contacted Carlie for assistance she explained to me how to use the unit so that I could share it with my father. The instructions were very easy to follow and it's a really user friendly device. I feel very safe knowing I have the app to help me with notifications as well. Very happy with the customer service!
Expert Tutorials
My experience with Holo Alert has been great. All questions I've had were answered quickly and expertly along with appropriate videos to help.
The battery on the alert item does not…
The battery on the alert item does not last as long as advertised maybe 3 days at most and has to be charged constantly,should this be replaced?
The set up of my device was very quick…
The set up of my device was very quick & easy. Mathew Toth was very helpful & curtious!
Because I Google this company
Because I Google this company, and I think you guys are great 👍,
Basheer Abrahim God bless you all, keep it up. 💯
We are new to your services and…
We are new to your services and understand more than our first call to you. Thank you for the follow up call to explain setup process to gadge 100 % services for AL.May
Good Communication
I found the company employees good to talk to and very friendly, quick to respond when testing device after charging device, and contacting me when battery was low.
I am happy that anyone answering an…
I am happy that anyone answering an alert is in Canada & being a small company I believe that there will be a quick response
My conversations with Matt & Carley have been very helpful & made me feel at ease
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