myhotelbreak Reviews 

Booking process no problem very easy, also I find your service is good value for money.

Through no fault of the staff who tried their best our stay was a disaster. The toilet in the room we were allocated was broken. We were eventually given a box room which had to be vacated by the hotel chef before we could move in!! There was no à la carte menu and the choices were abysmal and hardly edible. We were booked in for 2 nights but only stayed 1. Breakfast was lovely though and a big shout out to Nicola who was very sympathetic and tried her best to
put things right. However we were very glad to go home.

Easy app, easy booking, quick confirmation

My hotel break is a great site with lots of great deals. I've used it many times over the years and it's never let me down.

I am giving a 5 star as the check in process was easy and hassle free and it is good value for the money

I use my hotel

Service was great. So helpful and arranged our hotel booking seamlessly. Very impressive.

Very helpful with our booking as we struggle with online booking and you did our booking for us over the phone.Thankyou again we will enjoy our night away '

Well organised and maintained website and great information on the listed hotels.

Easy to book for a couple of nights . Passwords on the booking are not visible and it took a couple of attempts to get them correct .

Just very simple to book something. Everything explained simply.

When we arrived at the hotel there was no booking for us. I was advised to call my hotel.com. A very nice lady sorted out my booking for me. I had obviously gone wrong when booking on line.
The hotel staff were very helpful.
It was very good value for money.
What could have been a disaster was averted and we had a lovely stay with great food.
I recommend this hotel as staff were all lovely
I would use my hotel break.com again

Easy to use.

Ease of booking and very reasonable rates for good quality hotels.

Found the website very difficult to navigate and to redeem voucher.

We had to add another booking and Nichola was very helpful.

Many thanks.

Terrible hotel low grade expensive bar £34 for cheap wine

Avoid at any cost

Gleddoch Hotel and Spa.

Absolutely appalled at the extremely unprofessional attitude and demeanor of the Duty Manager George Miller. My wife and I were unhappy with our room (57). It smelled of `wet dog' and was on the corner ground floor beside the car park. We believed we had an upgraded room with a view but were relocated to room 65. Again, facing the car park but one floor up. This was despite our booking confirmation stating we had a golf course view. When we spoke to the Duty Manager George Miller to express our disappointment he was very dismissive with a really bad attitude. His initial comment was “There's nothing he can do about it and that there's no guarantees that we would have had a room with a view”. This is irrespective of this being promised on our booking confirmation. When I said I wasn't satisfied with this and that as a regular reviewer on Social Media I would be sharing my experience and dissatisfaction. I had paid for an upgrade to a room with a view and we didn’t get it.
I was incredulous to hear his next statement. He scowled, "Write what you want, we won't be blackmailed or threatened!!!"
Even now, a few days later I am still completely gobsmacked at this response. In 30 years of regularly staying in hotels throughout my business career every week I have never experienced such an example of everything that is wrong with this hotels’ customer service. If this behaviour and attitude is allowed to be accepted at The Gleddoch by a so-called manager responsible for `customer experience,' we will certainly not be back. Such a shame as the rest of the hotel was actually pretty good. We enjoyed the golf course, the Spa and the food was good. Unfortunately, this experience with him overshadowed and ruined our whole trip.
When we eventually had dialogue with the General Manager James Anderson after his time off, our treatment from him was equally unacceptable. He agreed we had a room with a view confirmed on our reservation and offered a paltry £35 refund, the cost of the upgrade and a 20% discount off our next stay. He also said he had raised the issue with the Duty Manager, and that was that.
Two things here- Firstly, after our treatment we have no intention of ever staying in this hotel again, so the 20% discount on our next stay is meaningless. Secondly- For Mr Anderson to just say he has spoken to the duty manager about our issue with him, without any further consequences beggars belief, and just about sums up the general malaise the whole resort has over customer service.
I would caution anyone if thinking of booking a stay here. With the current regime in place be wary!

We had a "Gift for Two " voucher to use however were unable to get a hotel we wanted for the date we needed. However it was very easy to change the "gift for Two" for a Monetary voucher which we then used for a break at a hotel we wanted.
Found the website to be fast, helpful and easy to use.