myhotelbreak Reviews 

3,051
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 540 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers point out that the website is exceptionally clear, making the overall booking process smooth and completely hassle-free. Travelers frequently praise the customer service team for being extremely helpful, polite, and quick to arrange special requests. In addition, users note that the hotel options consistently offer fantastic value for money alongside accurate descriptions. However, some people mentioned issues during their hotel stays, noting unexpected booking discrepancies, unhelpful communication from reception, and unprofessional staff behavior. A few reviewers also experienced frustrating service delays and persistent problems within their rooms that remained completely unresolved.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting an excellent website that is extremely easy to... See more

Value for money

Reviewers highlight positive aspects of value for money, frequently praising the great deals, reasonable... See more

Service

Customers had positive experiences with service, noting that staff arranged hotel bookings seamlessly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We got a very good deal from Myhotelbreak.com. Our room in the hotel near to Leeds station was excellent especially as the price included breakfast for two and a bottle of prosecco for less than the... See more

Rated 5 out of 5 stars

Excellent service from Lowri when I had problems trying to book online. I'm relatively new to the site but will be my first port of call when booking hotels in future. Thank you again! Karen Gr... See more

Rated 5 out of 5 stars

We had a fantastic stay, hotel was stunning room was perfect. Home from home. Restaurant for brekkie and dinner on our first night was fab, our server jacob was fantastic an absolute asset to the hote... See more

Rated 5 out of 5 stars

Good selection and variety of hotels and offers available. Have also purchased gift vouchers for friends before. Great gift! Never had any problems with this company and also good that there is a tel... See more


Company details

  1. Travel deals
  2. also in
  3. Holiday accommodation service
  4. Hotel
  5. Tour Agent
  6. Tourist attraction
  7. Travel agent

About myhotelbreak

Written by the company

Treat yourself to a wide range of short Breaks, Weekend Breaks, luxury hotels, late deal and special hotel offers in Scotland, England and Wales with MyHotelBreak. Over 750 hotels and thousands of offers to choose from!

Because our hotels are our partners with many being with us for over 20 years. We don’t play the numbers game - providing thousands of hotels in a database. We select hotels, inspect them, keep an eye on their guest delivery and for you we get the deals – lots of them, all year round. Our offers are not just a room for the night but the whole stay away experience.

Whether you are looking for a simple overnight stay, a weekend break, a summer holiday or a stay with entertainment or added extras, we have it all. Offering multiple types of breaks at each hotel, there is an abundance of choice for you, all in aid of making it “my hotel break”!

Myhotelbreak.com is a family owned UK business, based in Scotland, we are at the end of the phone if you need to speak with us 7 days a week.

Our aim is to offer you as easy a journey as possible not only selecting and booking your break away, but also ensuring that when you get there, you have a great time.

Attention to detail, careful hotel selection, commitment to high standards of service together with unsurpassed levels of customer care with brilliant offers is making myhotelbreak.com by Classic Britain one of the most talked about sites out there. 99.5% of guests say they will use myhotelbreak.com again and our guest reviews about our site and service really do speak for themselves. Thanks!


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,051)

541 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Really helpful customer services with…

Really helpful customer services with regards to my accessible needs. Appreciate the time given to try and fulfill those needs.
However it would be even better if during the booking process online that this could be sorted? There needs to be a specific link perhaps?

29 July 2026
Rated 5 out of 5 stars

My hotel break

Myhotelbreak is very easy to use website offering lots of different deals . We had a voucher to use and it was easy to do it all online

26 July 2026
Rated 1 out of 5 stars

Horrible staff

Horrible stuff
Grand Hotel Eastbourne, UK
Staff was totally unprofessional and ignored my sign " Don't disturb " on the door. I like privacy during my stay. Staff (cleaner) removed sign (didn't put it back), get inside and cleaned room. I was afraid about my expensive belongings, I trusted hotel and didn't use security box.
- management has no idea about proper EU customer service standards, extremely rude, unprofessional, ignorant, doesn't except improvements criticism.
- hotel manager was rude, unprofessional, untriendly, ignorant.
Message to visitors from EU: please try to avoid this place. Staff will ruin your travel experience.

25 July 2026
Unprompted review
myhotelbreak logo

Reply from myhotelbreak

Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience at the Grand Hotel Eastbourne.

However, myhotelbreak.com does not currently offer bookings for this hotel, and we are unable to identify any booking or customer interaction relating to the stay described. As your comments relate directly to your experience with the hotel and its staff, rather than the services provided by myhotelbreak.com, this review appears to have been posted on the incorrect Trustpilot profile.

We would be grateful if you could remove this review from the myhotelbreak.com Trustpilot page and submit your feedback directly to the hotel or on the appropriate review platform. This will ensure your comments are received by the relevant business and that our Trustpilot profile accurately reflects customers’ experiences with myhotelbreak.com.

Thank you for your understanding.
Customer Service Team
enquiries@myhotelbreak.com

Rated 5 out of 5 stars

Booking process

Vikki went above and beyond and was very accommodating in arranging a room for us on the date and place we asked for. Good communication throughout the process. Excellent service well done vikki.

24 July 2026

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