Lack of communication
Since March 2026, I've been working with this company to get my husband's dementia diagnosed. Communication is lacking. The onus is on me to contact this company to find out what is happening. Neuropsychological exam done in May. Called later: No results until they get the MRI. MRI done June 17. No contact. I called yesterday. Today, they called back. Neurologist hasn't looked at the MRI results yet. Now, a new appointment in September for assessing the neuro exam. No apologies. No owning the failure to care for the patient. And it's August — 5 months later.








