You use your credit card,score goes down,clear credit balance card score goes down,score never goes up as quick as it goes down. App gives you advice how how to up your score,giving useless informat... See more
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Absolute garbage of late. I have had several loans without any issues whatsoever and all repaid early. Since the new website design however I appear to be unsuccessful with EVERY application without g... See more
Company replied
Covid 19 on top of life’s problems can be a tough time for many however I can’t praise Gareth and his colleague Natalie enough for showing empathy, consideration, fairness and care during turbulent ti... See more
Company replied
as of 03/03/2022 Equifax still showing my myjar accounts and advising they are live. but they have been completely removed from Experian and Transunion last year, Equifax being unhelpful. How... See more
Company replied
Company details
Information provided by various external sources
At MYJAR we work a little differently to other financial service companies. We are committed to providing responsible short-term loans to reliable borrowers.
Contact info
United States
- info@myjar.com
- myjar.com
2.2
Poor
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a complaint to myjar as I felt…
I made a complaint to myjar as I felt the loan was unaffordable at the time of lending. Had a reply to say they could not find my loan this was their full and final response. So I have had to send my documents off to the FOS. My evidence is an email from them refusing a loan application in 2018 based on a previous loan when they were text loans but they could not find the records. Fast forward a few months and suddenly I can have a loan. But when a complaint is made they cant find any information. Now its with the FOS and they can find it. However they need to see my bank statements to see whether it was affordable um shouldn't this have been done when I applied?
20 February 2020
Unprompted review
Reply from MYJAR
Dear Customer,
Thank you for your feedback.
We have been unable to locate your account based on the information you have provided in your feedback. We have reached out to you privately and requested further information.
Kindly note that MYJAR retains customer data for up to 5 years, in order to meet our legal obligations under applicable United Kingdom data protection rules, the General Data Protection Regulation (GDPR) and in accordance with the Anti-Money Laundering Act and our Anti-Fraud Policy. We take care to inform our customers of this during the application process.
To review our Data Retention Policy, please visit https://www.myjar.com/data-retention-policy/
To review our Privacy Policy, please visit https://www.myjar.com/privacy-policy/
Kind regards,
MYJAR Team
Terrible customer service
Took 6 days to reply to my initial complaint, now 9 days since replying to their response and no answer. They have also blocked my account so I can't log in to see my previous loans. Good job I have previous email correspondence. Simply not good enough.
20 February 2020
Unprompted review
Reply from MYJAR
Dear Andrew,
Thank you for your feedback.
We are sorry for the delays you have experienced. Please note that in order to treat our customers fairly, we respond to emails in a chronological order. We thank you for your patience and understanding.
Kind regards,
MYJAR Team
Good customer service
Though the customer complaints team have been professional in their response and communication. Satisfied with the overall service.
20 February 2020
Unprompted review
Reply from MYJAR
Dear Sam,
Thank you for your review!
MYJAR TEAM
Been waiting for my refund payment for…
Been waiting for my refund payment for a while now, boiler is knackered so could really do with this being sorted asap as I have to go without hot water. Emailed this morning but no reply :/
Thank you so much. This has now been sorted. Great customer service guys.
19 February 2020
Unprompted review
Reply from MYJAR
Dear Mark,
Thank you for your review. We appreciate you reaching out to us and ask for your patience while the redress is being processed.
We have been unable to locate your account based on the details in your review and we have reached out to you privately on Trustpilot for further information.
We understand that you are expecting a quick response to your query, but we do reply to all emails in a chronological order and our Complaints department may have not been able to reach out to you yet.
We note that according to the Financial Conduct Authority regulations, we have 28 days to process the refund; however, we always try to do this sooner for your convenience and aim to issue payments within 15 working days.
Should you provide us with any further information, we will look further into the matter for you.
Kind regards,
MYJAR Team
Myjar holding back why? Money issues perhaps
After initially rejected my complaint. FOS upheld and Myjar have now agreed to settle my complaint.
Still no redress payment from them very unsatisfactory as they were at fault for lending the money to me in the first place.
Just hoping that they are not going into administration like so many others and that is the reason why I have been not been refunded
19 February 2020
Unprompted review
Reply from MYJAR
Dear Customer,
Thank you for your review.
We comply with the Financial Conduct Authority (FCA) regulations and treat all our customers fairly by issuing refunds in chronological order. While we are allowed 28 days, we always aim to issue refunds within 10-15 business days from the date we received acceptance. We can see that we have already been in touch with you yesterday to confirm the information above and we thank you for your patience and understanding.
Once the payment has been made, we will send you a confirmation via email.
We hope this clarifies the matter and you find this information helpful. Should you have any other questions or concerns, please send these directly to complaints@myjar.com
Kind regards,
MYJAR Team
Waiting for refund - taking forever!
After a very prompt initial response regarding a redress refund Myjar seem to have gone off the radar! Not replying to my emails or phone call. They stated refund would be made within 10- 15 working days & now past that date. Still hoping this can be resolved.
THANK YOU MYJAR FOR QUICK RESPONSE & PAYMENT RECEIVED FOLLOWING POSTING ABOVE.
18 February 2020
Unprompted review
Reply from MYJAR
Dear Karen,
We thank you for your feedback and apologise for any distress.
We can confirm that we have received the email from you on 6 February 2020 allowing us to finalise the settlement. We have forwarded your concerns to our Complaints Department and they will get in touch with you shortly.
We note that according to the Financial Conduct Authority regulations, we have 28 days to process the refund, but we always aim to do it quicker for our customers convenience.
We hope you find this helpful and we thank you for your patience and understanding.
Kind regards,
MYJAR Team
Do NOT use
Had 4 loans with this company, two of which were paid early. Tried to apply again, put my weekly salary instead of monthly. Told to reapply in 24 hours by email, then wouldn't let me apply. Used Bamboo instead - much easier and quicker application. would not use myjar again.
Stand by my response will not use again and reading other reviews I am not alone in my thinking.
Was told my email I could apply again in 24 hours - this was a lie as I could not - hardly professional!
17 February 2020
Unprompted review
Reply from MYJAR
Dear Kim,
We appreciate your feedback and apologise for any inconvenience.
Please rest assured that if a customers makes a mistake in their application, but notify us about it, we are able to correct it and run another assessment. If the request for funds was still denied after that, there must have been another reason for it at that time, but that does not mean that the application could not be approved in the future. We run thorough checks before each loan, based on the newest data available to us.
For more information about your specific account, please have a look at the information we emailed to you over the past couple of days.
Kind regards,
MYJAR Team
Had 2 loans with these both paid off 1…
Had 2 loans with these both paid off 1 early but still showing as open on my credit file so affecting my score contacted them to tell them but they were not interested
Please be careful company
Good lender but now won’t lend probably because there is still 2 showing on my file as open
14 February 2020
Unprompted review
Reply from MYJAR
Dear Mark,
Thank you for your review.
We assure you that we send regular updates to credit reference agencies; however, sometimes, it may take a few months for the latest updates to show up on consumer-facing credit reporting websites.
We did reply to the email you sent us last week, so if you would like us to look into this matter further, please have a look at our response and follow the instructions outlined there.
We apologise for any inconvenience.
Kind regards,
MYJAR Team
Very agreeable and pain free.
Looking at some of the negative reviews below it's clear that some didn't do things the right way.
I put in a claim about 3 weeks ago with Resolver and had plenty of communication with Myjar, i gave them eveything they requested and they offered a full refund for all my loans, i got this response two days ago and i'm just awaiting my confirmation email expected within the next 10-15 days.
This was totally painless and stress free, thank you Myjar for your quick responses, this is how winning claims should go.
Best regards James.
8 February 2020
Unprompted review
Reply from MYJAR
Dear Mr Smith,
We sincerely appreciate your kind words about your experience with our Complaints department. Your feedback has been forwarded to the specialists handling your claim and they are pleased to hear that you are satisfied with the outcome.
Our Complaints team will reach out to you again once the payment has been issued.
Best regards,
MYJAR Team
Dissatisfied customer, converted to happy customer and then back to dissatisfied
I am really happy with the response I had to my complaint and the offer of redress. However, MyJar's communication has been absolutely shocking. I sent my complaint in November and emailed a further three times chasing it but only got a response when I raised it via Resolver. I replied on Resolver and also emailed them direct in view of previous communication issues where they said they had replied and emails must have gone in my spam folder which was not the case. I requested they acknowledged my response but have had nothing back. I rang the complaints number but it has a recorded announcement saying it's not available. I used their Ring Me text service but no call has been received so I rang the main customer service number who said the complaints team do not have a telephone line !!
This could so easily have been a five start review if they would only actually speak to me.
6 February 2020
Unprompted review
Reply from MYJAR
Dear Mrs Jenkins,
Thank you for your review. Please accept our sincere apologies for any distress you may have experienced.
We have reviewed the matter and can see that our Complaints Team got in touch with you today. Please review the email that they have sent - we hope that they clarified the situation and you will find this information helpful.
Should you have any other questions or concerns, please send these directly to complaints@myjar.com.
Kind regards,
MYJAR Team
Apparently Myjar owed me money and I…
Apparently Myjar owed me money and I never knew, now it’s compensation time and the adjudicator as set them a dead line. It is now 4 days overdue still no refund. Different if I owed them money!!
6 February 2020
Unprompted review
Reply from MYJAR
Dear Mr Campbell,
Thank you for your review. We appreciate you raising your concerns and ask for your patience while the redress is being processed.
We note that according to the Financial Conduct Authority regulations, we have 28 days to process the refund; however, we always try to do this sooner for your convenience. We expect to issue the agreed refund by the end of this week and we thank you for your understanding.
We hope that you find this information helpful. For more information about our Complaints Process, please see https://classic.myjar.com/complaints.
Kind regards,
MYJAR Team
MY JAR very good company simple and…
MY JAR very good company simple and straight forward to use ,excellent customer service if you need anything, would recommend it to anyone, very quick service. Deborah Brook
5 February 2020
Unprompted review
Reply from MYJAR
Dear Deborah,
Thank you for taking your time to leave a positive review for us.
MYJAR Team
Helpfull & informative.
4 February 2020
Unprompted review
Reply from MYJAR
Dear Kevin,
We strive towards providing good quality service to our customers and we are delighted that you found it helpful and informative. Thank you for the review.
MYJAR Team
Still no refund just wait wait wait say…
Still no refund just wait wait wait say they had no offer from FOS. FOS tell me they sent accepting the offer My jar say no offer received yet from FOS My jar just holding things up . I will keep responding till it's sorted .
3 February 2020
Unprompted review
Reply from MYJAR
Dear Rich,
Thank you for your review.
From time to time, complaints require us to wait for information from the Financial Ombudsman (FOS) before we can proceed and there can be delays which we cannot control.
We apologise for any inconvenience caused - whenever there are several parties involved in a matter such as this, unfortunately some delays are to be expected.
Should you have any questions in the meanwhile, please contact the FOS directly.
We appreciate your patience and understanding.
Kind regards,
MYJAR Team
Very good helped me out.
2 February 2020
Unprompted review
Reply from MYJAR
Dear Ray,
Thank you for taking the time to leave us a good review.
If you feel there is something specific we could have done better to make your experience with us a 5 star review, then please reach out to us.
MYJAR Team
Myjar have been very responsive with my…
Myjar have been very responsive with my complaint and dealt with in a helpful and quick manner, answering any questions I had. I am now awaiting a refund as agreed hopefully this will be as quick.
1 February 2020
Unprompted review
Reply from MYJAR
Dear Mrs C
Thank you for taking the time to leave feedback on Trustpilot.
We are very happy to hear that you are satisfied with the service you have received from our Complaints department.
We are allowed 28 days to issue any redress, but we always aim to issue these payments within 10-15 working days from receiving the settlement form. Once the payment has been issued, we will send you a confirmation by email.
Thank you again for your kind words and we sincerely appreciate your patience.
Best regards,
MYJAR Team
no good anymore
used to have myjar plus status where they offered upto 4 grand in loans then when i used my wife's card to pay my loan back they completely changed with me, despite sending in all the paperwork showing she approved it, they keep turning me down, despite my credit rating being higher and my wage being higher. company is an absolute joke now to me. they seem to have staff that just read a script and don't have anyone who has actually any common sense who knows what's really going, keep telling me its an affordability issue when they know its not i also borrowed a £100 from them recently paid it back succesful then it just goes straight back to apply again in 24 hours. Oh also i am borrowing from other companies now with no issues. AVOID
31 January 2020
Unprompted review
Reply from MYJAR
Dear Rich,
Thank you for your review. We are sorry to hear that we were not able to meet your expectations.
We appreciate our loyal customers and try to always help them out whenever we can. With that said, we do have to run various assessments before each and every loan. As such, while you may be eligibile for a certain type of loan during one application, this may no longer be the case in the future.
Furthermore, we reserve the right to stop offering certain types of products, so we have currently suspended giving out Myjar Plus loans, but are still offering shorter loans with terms between 3 to 12 months.
If you do decide to take out a new loan in the future and are approved, we would ask you to only use your personal debit card for payments.
Kind regards,
MYJAR Team
How can they borrow you money for that…
How can they borrow you money for that last 7 or 8 months you make every payment on time pay the last loan off early and then they decline you when you didnt even apply. Tried to log in to check my account by clicking next and it came up declined. Hate it when there is no LOYALTY.
30 January 2020
Unprompted review
Reply from MYJAR
Dear Ryan,
Thank you for your feedback. We are sorry to hear that you are not happy with our service.
As a responsible lender, we have to run thorough checks before each loan, even for returning customers, to make sure our product is and remains affordable to you. As such, while we do appreciate our loyal customers, we can never guarantee a new loan for them, for their own protection.
If you wish to simply view your online account, without requesting a loan, you may do so by logging in online and then navigating away from the page which asks you to confirm your income and expenditure information (the one with the "Next" button).
We sent you more information about your account a few days ago. If you have any further questions about this matter, please feel free to reply to that email.
Kind regards,
MYJAR Team
Easy online application
29 January 2020
Unprompted review
Reply from MYJAR
Dear Wioletta,
We strive towards providing good quality service to our customers and we are delighted you found it easy to use. Thank you for the review.
MYJAR Team
Waiting months for refunds from this…
Waiting months for refunds from this company FOS have agreed refund but no payment to my account from myjar they have my details so can send the money anytime . Quick to text when you miss a payment but can't pay out refund as quick.
24 January 2020
Unprompted review
Reply from MYJAR
Dear Customer,
Thank you for your review.
We are sorry to hear that you are dissatisfied with your complaint handling process.
We can confirm that we have followed all time-frames set forth by the Financial Ombudsman Service; however, they have not concluded the investigation into the concerns you have raised.
Once the Financial Ombudsman Service confirms we can settle a complaint, we are allowed 28 days to issue any redress, but we always aim to issue these payments within 10-15 working days.
We will always contact our customers as soon as possible to finalise the settlement once the Financial Ombudsman Service has confirmed an offer has been accepted.
We hope we were able to clarify the matter.
Kind regards,
MYJAR Team
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