I bought my first Bella earrings 5 years ago, I have a few pairs now and wear them every day. Recently I sent for 2 more pairs but wasn't happy with the colour of one pair. I followed the retur... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought some earrings and is was buy one pair get one free offer. The earrings are beautiful well worth the money and very comfortable to wear. Delivery was smooth and problem free. Love the earrin... See more
I’ve had loads of the Bella earrings and I’m always complimented on them. Nice, easy to use website, free delivery and just great quality. Couldn’t fault the service. Great online purchasing experi... See more
Received my earrings, absolutely beautiful had lots of comments saying how good they look. Have just ordered some others. Colours are so vibrant and they shine so bright. Great price Highly recommend... See more
Company replied
Company details
- #152 of 274 best companies in Fashion accessories shop
Written by the company
Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that every woman should have access to the perfect piece to elevate any look.
Contact info
6 Thornes Office Park, WF2 7AN, WAKEFIELD, United Kingdom
- help@myjewellerystory.co.uk
- myjewellerystory.co.uk
4.6
Excellent
321 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful jewellery
Beautiful jewellery. High standard at a very good price. Looking forward to wearing my earrings at our daughters upcoming wedding.
Highly recommend.
28 August 2026
BUYERS BEWARE!
Ordered the buy one get one free earrings. I was also offered a free pair of 14.99 earrings which I also selected. Once I paid and looked at the order, I had been charged the full amounts for the supposed BOGOF earrings and was only given the 14.99 earrings free. BUYERS BEWARE - Although it didn't warn we this would happen, you only get one offer! I could've saved myself £20 If they'd highlighted this!
After emailing, they would not refund the additional monies paid.
Will not advise to order from this misleading company! Haven't received the earrings yet.
BEWARE!
27 August 2026
Reply from My Jewellery Story
Hi Bev,
We’re very sorry for the confusion and frustration caused by the promotions on your order. We understand how disappointing it can be when the offer doesn’t work as you expected, and we appreciate your feedback regarding the clarity of the promotion.
We’ve followed this up with our team and have provided a refund as a one-time courtesy to help address the issue. Please also check your email for more information about the refund.
Your order was also shipped on 28 August 2026 and is currently on its way. We kindly ask for a little time for the tracking to update as it progresses through the delivery network.
We sincerely apologise for the experience and appreciate you bringing this to our attention.
Kind regards,
MYJS Customer Care
Beautiful earrings bought for a…
Beautiful earrings bought for a wedding. Also got a pair free. Delighted with them. Very quick service/delivery.
28 July 2026
Great experience and arrived as was…
Great experience and arrived as was described on the web site. Also considering it came from Sydney Australia it arrived in a good time. Great service thank you.
27 July 2026
I felt valued as a customer…
I loved the fact that emails were sente very step of the way. Making me feel that my order be it small was valued.
The earings are very pretty and with the 2 for one offer,good value for money.
29 July 2026
Saw advertisement on Facebook and…
Saw advertisement on Facebook and wondered would these earrings be nice … they arrived today and are just gorgeous … two for price of one I love them 😃👍
28 July 2026
new earrings
gorgeous earings and one pair for free was amazing deal
lots of communication to ensure i was updated
excellent service
29 July 2026
Not received my order yet
25 July 2026
Reply from My Jewellery Story
Hi Julie,
We’re sorry to hear that you’re still waiting for your order.
We’ve looked into your order and can confirm that it is still within the expected delivery timeframe. We’ve also sent you a private message with the latest tracking update and more information about your shipment.
Please check your inbox when you have a moment, and feel free to reply to our email if you have any questions or need any further assistance. We’re here to help and will continue keeping an eye on your order until it reaches you.
Kind regards,
Erika
MYJS Customer Care
First time ordering from this company
First time ordering from this company. Really happy with purchase. Delivery time was good too.
26 June 2026
Come very fast
Come very fast! Brought for my wedding and gift for my mum.. beautiful earrings
26 June 2026
Absolutely beautiful
Received my earrings, absolutely beautiful had lots of comments saying how good they look. Have just ordered some others. Colours are so vibrant and they shine so bright. Great price Highly recommended.
26 June 2026
Reply from My Jewellery Story
Hi Susan,
We're sorry to hear your order hasn't arrived yet. We've sent you a private email with the latest update on your order, including your tracking details and current delivery status.
If you have any further questions or need any assistance, please feel free to reply to our email—we're always happy to help.
Kind regards,
MYJS Customer Care
Beautiful jewellery
Easy to order kept informed of delivery absolutely beautiful jewellery i would like more choice in the bracelets I think they keep selling out
25 May 2026
These earrings are just stunning now…
These earrings are just stunning now have 6 pairs and always receive so many compliments when I wear them, so beautiful, and excellent value for money xx
27 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.