Hers Reviews 

2,154
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,003 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and compassionate staff members, finding the structured program incredibly straightforward and remarkably helpful for successfully achieving personal weight loss goals. Many people deeply appreciate the continuous support, attentive medical practitioners, and professional guidance provided throughout their entire transformative wellness journey. Some reviewers were not happy with certain interactions, specifically mentioning conflicting advice from medical staff or frustrating consultation experiences with practitioners. Others also noted that the online chat customer service could occasionally fail when trying to resolve urgent problems or that community spaces felt overly moderated.

What people talk about most

User experience

People report positive experiences with user experience, highlighting how the application is super handy and... See more

Product

Consumers find satisfaction with the program, noting it has been life-changing and made weight loss much... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting compassionate guidance... See more

Staff

Clients share positive opinions on staff, frequently highlighting that practitioners are exceptionally... See more

Service

Reviewers highlight positive aspects of service, frequently expressing satisfaction with the professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff are so friendly, any time I have a query or question they are able to answer my questions and provide support. Going on a weight loss journey can be a bit of an embarrassing thing, that othe... See more

Company replied

Rated 5 out of 5 stars

The Juniper program has been a life changer. From being pre-diabetic and classified as obese, I have achieved healthy and sustainable weight loss. I changed my eating habits to eat high protein heal... See more

Company replied

Rated 5 out of 5 stars

I’m actually loving the treatment, I’m completing 2 months now and already 7kgs down! I’m still at the minimal 2.5mg mounjaro dose and don’t intend to increase as the food noise is completely gone an... See more

Company replied

Rated 5 out of 5 stars

Juniper has been my weightloss partner for nearly three years. The technology used is really helpful. I especially like the AI support agent who is very intuitive. I really liked that she followed... See more

Company replied


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 653673360

  1. Women's Health Clinic

Written by the company

Healthcare that treats women better. Hers is healthcare designed around women, not just their symptoms. We connect the dots across your health, with expert clinicians, personalised care and treatment that adapts to your needs and where you want to go next.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(2,154)

965 reviews in the last 12 months

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Rated 4 out of 5 stars

The app is great but delivery times are off.

The app is great, I think my least favourite thing is the delivery times - I would prefer for my delivery to arrive the week before rather than the day of or late.

2 November 2026
Hers logo

Reply from Hers

Hi Amalie,

Thank you for sharing your feedback! We're so glad to hear you're enjoying the app.

I'll reach out to you privately to discuss your delivery preferences and make sure your delivery instructions are updated so we can work towards having your orders arrive at a time that suits you best.

Best regards,
Jenna

Rated 4 out of 5 stars

Very Happy

Using Hers to help with my weight loss journey has enabled me to view food differently and allowed me to take note of how poorly I was actually eating before. It’s app allows easy viewing of progress but also provides resources for further help if needed

2 November 2026
Rated 5 out of 5 stars

Easy, efficient and effective

The level of support as you navigate your way through this journey is incredible. Customer service, dietician, health coaches are all available and answer your query in a prompt manner. The app is user friendly and easy to navigate and makes this journey enjoyable and easy to track.

2 November 2026
Rated 5 out of 5 stars

Its a very simple and easy process…

Its a very simple and easy process which is great for me as a busy working mum. I am able to access information 24/7. If I have any concerns there is someone reaching out within the hour.
I iust find the whole experience really thought out. Would recommend this service to anyone who needs one less thing to worry about.

2 November 2026
Rated 5 out of 5 stars

After trying multiple weight loss…

After trying multiple weight loss programs with little success. Joining ‘Hers’ was the best click I have ever made. I sat on the fence for months and finally signed up. I’ve lost 35kgs but more importantly I’ve gained my energy back, my confidence and overall wellbeing. “I’m ME again”
The support has been outstanding, any day and any time all at your fingertips on the comfort and privacy of your own home.
Highly recommend.

2 November 2026
Rated 5 out of 5 stars

It’s been great!

It’s been great working with Juniper/ Her so far in my journey. Everything has been easy, straight forward, and informative.

2 November 2026
Rated 5 out of 5 stars

A great program

I have been on Wegovy for 4 weeks now, losing 3.9kg, and have found it great. The injections are easy to administer. The support has been amazing and the app is great - with many video clips to educated you about the program and answer any questions. You never feel alone on this program - there is always help just a tap away. Thank you Hers.

2 November 2026
Rated 5 out of 5 stars

Positive Experience

I have had a very positive journey with Hers so far. I was able to schedule my initial consult at a time that suited my busy family life and I felt that I was given enough information and say in my treatment. I have lost 12kg in 16 weeks using Mounjaro - my overall goal was 17kgs!
The support from the Hers team has been exceptional. They are quick to respond to concerns regarding side effects and they take everything very seriously. The app is great and the AI model is very intuitive and helpful.
I certainly feel very supported and safe using Hers. I would certainly recommend Hers.

2 November 2026
Rated 5 out of 5 stars

The ongoing support and guidance over…

The ongoing support and guidance over the past 14 months have far surpassed my expectations. And now I am in the maintenance phase, the contact, updates and reminders help me to stay on track. Im enjoying clothes again, and have found my confidence has returned, energy has returned and love for shopping has returned! (Much to my hubby’s dismay!!) Cant recommend Hers enough. If you are looking for a real transformation, with assistance at every turn, this is the step you need to take!

2 November 2026
Rated 5 out of 5 stars

The new Hers is amazing

Hers is a next level, amazing experience. The new app is absolutely fantastic to use and it’s so interactive and easy to navigate. And the customer service is so great, it’s the most refreshing experience. I contacted Hers as I was a previous Juniper customer and after a break wanted to resume treatment. The nurse practitioner (Adam) I spoke to was so kind and helpful. I’m happy with this new Hers experience. And I love the name.

22 October 2026
Unprompted review

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