I love your design so I ordered for myself few months ago. Now that's it's mother's day, I am gifting my daughter's and daughter in law. I was given a2 promotional code discount but both of them didn'... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely love the ring and hope it lasts a long time! However, I was really surprised and a little disappointed that it arrived in a tiny, thin paper envelope with no protective wrapping at all. I... See more
didn't order express shipping; jet was charged. nor received discounts on orders: #1:515301465 #515301465 thank you for your time and effort for addressing this matter.
Company replied
The necklace I purchased is beautiful but the construction is the downside. The rings keep moving around so this is addition to the placement of the names, when wearing it, it makes it difficult for t... See more
Company details
Written by the company
MYKA specializes in personalized jewelry gifts, celebrating life’s most special moments. Established in 2006 and known for its unique, handmade designs, we pride ourselves in taking care of every step of our process before your keepsake arrives to you. Each MYKA piece touches the hands and hearts of the entire team from in-house design to being hand-wrapped with love to your doorstep. We are dedicated in creating collections of quality materials and ethically sourced diamonds that hold meaning. Whether you are treating yourself or searching for a gift for something special, discover the perfect gifts for all your loved ones for any occasion.
Contact info
United States
- support.fr@myka.com
- myka.com
4.3
Excellent
73k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have requested a replacement 3 times…
I have requested a replacement 3 times and Theo Grace is not helping me, I am very disappointed with their customer service…
16 June 2026
Unprompted review
Reply from MYKA
Hi Krystal,
I’m sorry to hear about your experience and how frustrating this has been for you.
I’ve already sent you an email with the available options to help resolve your concern. When you have a moment, please check your inbox and also your spam or junk folder just in case it landed there.
I’m here and ready to help you get this sorted as quickly as possible, so please feel free to reply to that email and I’ll take care of it for you right away.
Kind regards,
Abigail
Great Jewelry for parents or…
Great Jewelry for parents or grandparents at an affordable price. easy to add new additions to your family.
15 June 2026
Reply from MYKA
Dana D,
We are so happy to hear that you find our jewelry great for parents and grandparents! It's wonderful that you appreciate the affordability and ease of adding new additions. Thank you for your positive feedback.
MYKA Team
I would not recommend Theo Grace…
I would not recommend Theo Grace Jewelry.
The prices are extremely high for the quality you receive. I ordered a personalized bracelet, and the letters were noticeably crooked and uneven. For a custom piece at this price point, that is completely unacceptable.
To make matters worse, the bracelet clasp does not work properly and constantly comes undone, causing the bracelet to fall off. It feels cheaply made despite being marketed as premium jewelry.
Shipping was also delayed past the guaranteed delivery date, which was very disappointing.
Customer service has been one of the most frustrating parts of this experience. Responses take days, and it feels like you're either dealing with outsourced support or AI-generated replies rather than someone actually trying to help. Communication is slow, impersonal, and unhelpful.
Despite receiving a defective bracelet with crooked lettering and a faulty clasp, Theo Grace refused to provide a refund or replace the bracelet with one that was made correctly.
Also, my confirmation email had my order date two months prior to the date I actually ordered it seems suspicious for a 90 day warranty.
Overall, this was an expensive purchase that did not live up to the quality, service, or customer experience promised. Save your money and shop elsewhere.
6 May 2026
Unprompted review
Reply from MYKA
Hi Mack,
I’m sorry to read your review and to hear how disappointed you have been with both your bracelet and your overall experience.
I understand your concerns regarding the appearance of the engraving, the clasp, the delivery delay, and the support you received. I appreciate you taking the time to share this feedback.
After reviewing your case, I can see that the bracelet was produced according to the design and font style shown on our website, and that the clasp matches the standard clasp style used for this bracelet design. I also understand that you confirmed the item itself was not damaged. However, I completely respect that the final result did not meet your expectations.
I can also see that solutions were offered, including the option to return the item for an exchange or store credit, and I have reached out to you again via email to see how I can further assist and help find a resolution that works for you.
I am truly sorry that this experience has left you feeling disappointed, and I hope to have the opportunity to help further.
Kind regards,
Anna - Theo Grace Customer Support
I bought a piece of jewelYour product is a lie; it is not gold.ry and paid…
I bought a piece of jewelry and paid $300, only to be told it’s just silver and not gold; it’s a scam, because the listing stated it was gold when I bought it.
I want my money back and to return the product to you, because that piece of jewelry is garbage.
1 January 2026
Unprompted review
Reply from MYKA
Hi Fernando,
I’m sorry to read your review and to hear how disappointed you are with your purchase.
I understand how frustrating it must feel if the material of the jewelry was not what you expected. I would like to clarify that the item was listed as 18K Gold Plated, which means it features an 18K gold plating over a silver base rather than being made of solid gold.
Your satisfaction is very important to me, and I would like the opportunity to look into this personally. I have sent you a private email so I can review the details of your order and assist you further.
Kind regards,
Anna – Theo Grace Customer Support
I placed Order #515354519 today
I placed Order #515354519 today. I love your thoughtful ideas, but I had some issues with the purchase. I purchased the $5 gift box, note, and bag. For the note, it looked like a freeform entry. I wrote a poem. When I clicked on the arrow to proceed, you all created your own message using some of my verbiage. Still, I wanted something that I wrote. I ended up using your message as I didn’t have the energy to retype everything. Plus, your system kept freezing up.
I look forward to seeing my purchase.
13 June 2026
Reply from MYKA
Hi Bruce,
I’m sorry to read your review and to hear that you experienced issues while placing your order.
Thank you for bringing this to my attention. I completely understand how frustrating it must have been when the gift note did not appear as you intended and the website kept freezing during the process.
I can see that your order is still in production, and I have reached out to you privately to help. I would be happy to update the gift message with the poem you originally wanted included before the order is completed.
Thank you for your feedback, and I truly appreciate your support. I look forward to helping make sure everything is exactly as you would like it.
Kind regards,
Anna - Theo Grace Customer Support
Exceptional quality everything!
Arrived earlier than expected, beautifully enclosed in a box with ribbon, high quality bracelet. Very happy with my order.
11 June 2026
Reply from MYKA
Cordelia Reinhard,
We're so pleased to hear that your order arrived sooner than anticipated and that you appreciate the beautiful packaging. Knowing you're happy with the quality of your bracelet truly makes our day!
MYKA Team
★☆☆☆☆
★☆☆☆☆
Very disappointed with my experience. I purchased jewellery that was advertised as sterling silver, but after only a short period of wear it has already tarnished and shows signs of rusting. I also experienced a skin reaction while wearing it, which is not what I would expect from sterling silver jewellery.
I also noticed that there is no 925 stamp on the necklace, which has raised further concerns about whether the jewellery is genuinely sterling silver as advertised.
To make matters worse, one of the items from my order was never received. I was told a replacement would be sent, but it still hasn’t arrived. At this point, I no longer want a replacement and have requested a full refund.
The quality of the jewellery and the customer service have both fallen far below my expectations. I am extremely disappointed and feel that the products I received were not as described. I hope the company resolves this matter promptly, but based on my experience, I would not recommend purchasing from this company.
10 June 2026
Reply from MYKA
Hi Cheyenne,
Thank you for taking the time to share your experience. I'm truly sorry to hear how disappointed you have been, as this is not the experience we want any of our customers to have.
I completely understand how concerning it must be to experience issues with your jewelry, especially when you expected it to meet the quality standards advertised. I can also appreciate how frustrating it is to still be waiting for a replacement item after being told one would be sent.
Please know that I have personally reached out to you via email to follow up on your concerns and work toward a resolution. I want to make sure we carefully review everything you've mentioned, including the condition of the jewelry, your concerns regarding the material and stamping, as well as the missing item and your request.
Your satisfaction is very important to us, and I would like the opportunity to address each of these concerns directly and find the best way forward for you. I’ll continue assisting you through email so we can review the details and help resolve this as quickly as possible.
Thank you again for bringing this to our attention, and I hope to speak with you soon.
Sincerely,
Kyrene
Myka has the best customer service
Myka has the best customer service. Super fast answering my emails and really service minded. I really love my jewelry
9 June 2026
We ordered birthday presents for our…
We ordered birthday presents for our daughter, they come well packaged, are very pretty and the price is also reasonable for this quality. Myka also sends always different offers, which are helpful. So they take care to have happy costumers. Thank you!
6 June 2026
Reply from MYKA
Juliana Troci,
We're so happy to hear that the birthday presents for your daughter were well-received! We appreciate your kind words about our packaging, quality, and offers. Thank you for your positive feedback!
MYKA Team
Love the item and quick customer support
Received my order and had a question with my item, I’m very satisfied with the item I order and came out nice. At first I thought it wouldn’t fit, So I contacted Theograce and they responded so fast and quick for customer support, I love the item that I order for my self and now I just order another item for my wife Birth stone necklace. Thank you again for a quick customer response.
5 June 2026
Reply from MYKA
Joselito Peregrina,
We're so glad to hear you're satisfied with your item and our quick customer support! It's wonderful that you love your purchase and have ordered another for your wife. We appreciate your kind words!
MYKA Team
EASY TO NAVIGATE WEBSITE
EASY TO NAVIGATE WEBSITE. NICE TO PREVIEW PERSONALIZED ITEMS. THE ONLY NEGATIVE FEEDBACK THE PRODUCT INCREASE IN $20. IN PRICE OVERNIGHT.
27 May 2026
Reply from MYKA
MG,
We appreciate your positive feedback on our website. We are sorry to hear about the price change you experienced. We value your input.
MYKA Team
Reply from MYKA
customer,
We're so glad you love our products! We appreciate your kind words.
MYKA (Theo Grace)
I wish I would have read the reviews…
I wish I would have read the reviews before ordering anything… paid extra for fast shipping and of course it didnt arrive on time. They are refusing a refund. Save yourself some trouble and dont buy anything from this company.
29 May 2026
Unprompted review
Reply from MYKA
Hi Mercedes,
I’m sorry to read your review and to hear about the delay with your order. I completely understand how frustrating this must have been, especially if you needed the gift for a special occasion.
I have reviewed your case and can see that your personalized item took a little longer to be completed than originally expected, which unfortunately affected the delivery timeline. While this is not the experience we wanted for you, I fully understand your disappointment, particularly after paying for expedited shipping.
I have sent you a private message so I can assist you directly and work with you toward a suitable resolution. I appreciate the opportunity to help and will do my best to make this right.
Kind regards,
Anna - Theo Grace Customer Support
Great quality and excellent customer…
Great quality and excellent customer service. I bought my wife a necklace last mother day and the clasp broke this year. The customer service rep was right on this and had a new one sent through the warranty. Best expierence ever!
26 May 2026
Unprompted review
Reply from MYKA
Jeff Glassmeyer,
We are so pleased to hear you had such a positive experience with us and our customer service team. We appreciate you sharing your feedback!
MYKA (Theo Grace)
Absolutely terrible experience
Absolutely terrible experience. The parcel should have arrived 6 days ago and today is already Tuesday 26th May with still no delivery. I paid extra for express shipping for an important gift and the entire purpose of the order was ruined. Tracking updates have been useless and misleading for days. A £10 refund for shipping does not compensate for the stress, disappointment and awful service. I will never order from this company again.!!!
26 May 2026
Reply from MYKA
Dear Pawel,
We’re truly sorry to hear about your experience and completely understand how disappointing and frustrating this must have been, especially since the order was intended as an important gift and you paid extra for express shipping.
This is absolutely not the experience we want any of our customers to have. Please know that we have already made a follow-up via email regarding this matter, and your shipment is currently being monitored with top priority by our team.
We sincerely appreciate your patience and the opportunity to continue assisting you while we work toward a resolution.
Sincerely,
Kyrene
Lovely easy process
24 May 2026
Never received order-they refuse to refund me
I placed an order. Paid for faster shipping. Received no product and they refuse to give me my money back. It’s the principle. The tracking number shows my order has been stuck somewhere for weeks and this place wants to give me a coupon to place another order. Why would that be helpful when I cannot receive the order I actually paid for. Don’t trust this place!
6 May 2026
Unprompted review
Reply from MYKA
Hi Jennifer,
I’m sorry for the frustration and disappointment you’ve experienced with your order. Your concerns are absolutely valid, and the last thing I want is for you to feel unheard or unsupported during this process.
I’ve sent you an email outlining the options available to help resolve this situation, and please know that we’re actively working on making things right for you. While unforeseen shipping delays can sometimes happen and affect delivery timelines, I want to assure you that we are continuing to follow up closely and do everything possible to move this forward.
I’m committed to helping ensure this is resolved in the best possible way for you.
Kind regards,
Abigail
I should first say this is my first…
I should first say this is my first documented bad review. BUYER BEWARE. They have the worst customer service ever experienced. They are a complete failure in every part of the sales process.
No way to contact them directly- only online with a 24 hr. response commitment.
2hr modification policy not acknowledged so your stuck with the order.
Special occasion "Mothers Day" delivery commitment not met.
Terrible company.
15 May 2026
Unprompted review
Reply from MYKA
Hi Joe,
I’m very sorry to read your review and to hear how disappointing this experience has been for you. I completely understand your frustration, especially as the order was intended for Mother’s Day and did not arrive within the promised timeframe.
I can also see that you requested to cancel the order, however by that point the gift had already been shipped, which meant we were unfortunately unable to stop it in transit. I truly understand how upsetting and frustrating this situation must have felt.
I sincerely apologize as well for the difficulty reaching support and for the experience you had with our customer service process.
I’ve sent you a private email so I can personally help resolve this for you and find the best possible solution.
Kind regards,
Anna - Theo Grace Customer Support
Terrible Customer service follow through
Beware I had an order I placed and paid extra for shipping. The package was never received and showed on a Fedex truck out for delivery in a completely different state for over a week and Theo Grace did nothing. I had to file a claim of a lost item with fedex myself.
15 May 2026
Unprompted review
Reply from MYKA
Hi Brandon,
I’m sorry to read your review. I completely understand how frustrating and disappointing this situation must have been, especially after paying extra for shipping and then having to deal with a package that appeared to be stuck in a different state for such a long time.
I can see that the order has experienced a significant delay, and I’m very sorry for the stress and inconvenience this caused. I’m already checking this further with our shipping team, and I will get back to you by email as soon as I receive an update regarding the shipment and the next steps.
Thank you for your patience, and again, I truly apologize for this experience.
Kind regards,
Anna - Theo Grace Customer Support
Do not buy from these scammers
Do not buy. Item came very tacky and poorly made and not close to what was expected from the image online or as it was described. Mother’s Day gaurentee was a ploy, with no intention of actually doing so. I placed almost 3 week prior and had nothing to give on Sunday which was sad. Customer service is non existent and will never buy again. They responded once saying they would offer 15% off to keep their crap product, or would send me info to make a return and my refund me, but it’s been silence since then. I’ll continue to reach out. Felt like a scam at first and now I can confirm it’s a scam. Do no waste your time or money here, save the troubles and go elsewhere.
25 April 2026
Unprompted review
Reply from MYKA
Hi Don,
I’m sorry to read your review. I completely understand how disappointing this must have been, especially as the order was meant for Mother’s Day and the item was not what you expected when it arrived.
I’m also very sorry to hear that you feel unsupported. I would really like the chance to help resolve this for you properly, including assisting with a return and refund if that is what you prefer.
At the moment, I’m unable to locate your order with the information provided in the review, so I’ve sent you a request via Trustpilot for a few more details. As soon as I receive them, I will personally look into this and help further.
Kind regards,
Anna - Theo Grace Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.