My Kind of Cruise Reviews 699

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and efficient, often highlighting specific individuals for their excellent service and patience. The booking process is frequently described as smooth, easy, and stress-free, with many appreciating the quick and straightforward nature of securing their cruises. Reviewers also consistently find the prices to be very competitive, often better than booking directly or through other online agents, leading to significant savings. However, some customers experienced issues with advertised prices not being honored, or finding that initial offers for low deposits were not available, leading to unexpected additional costs. A few also mentioned that customer service became less responsive after payment, and that certain loyalty benefits or offers were not applied.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting its ease and efficiency.... See more

Service

People report positive experiences with service, often highlighting the patience and helpfulness of agents... See more

Price

Customers had positive experiences with price, frequently reporting that they found the best deals and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting smooth processes, best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend this company, just booked my 3rd cruise with them. I usually book direct but the cruises I booked still cheaper with My Kind Of cruise. Charlotte today was really helpful, knew to bo... See more

Rated 5 out of 5 stars

This was my 4th booking with My Kind of Cruise and have always dealt with Charlotte Richards. Nothing is too much trouble, she deals with requests / quotes normally within hours. Very smooth process,... See more

Rated 5 out of 5 stars

Booked a cruise through online chat. The process was simple, quick and efficient. My online chat experience was with Charlotte who guided me through effortlessly with patience and politeness whilst... See more

Rated 5 out of 5 stars

Always easy to book online and if you encounter any problems, the chat function is very very good. Ryan sorted my cruise and managed to apply my future cruise credit by giving him my account number. A... See more

Company replied


Company details

  1. #100 of 204 best companies in Travel agent
  2. #24 of 38 best companies in Cruise agency
  3. #36 of 52 best companies in Cruise Travel Agency

About My Kind of Cruise

Written by the company

The My Kind of Cruise app is your all-in-one solution for cruise planning.

Easily search, compare, and book your ideal cruise with a user-friendly interface offering detailed itineraries, competitive pricing, and advanced search filters.

Download now!

Your bookings are 100% financially secure, as all our cruises are ABTA and ATOL protected. Plan your perfect voyage with confidence and convenience using My Kind of Cruise.

Available in the UK, US, and EU. Terms and conditions apply.

Search with style

Our Cruise app makes finding your dream voyage a breeze. Here's how easy it is in 5 simple steps:

  • 1. Easy Interface: The app boasts a user-friendly interface. Simply open it, and you'll find straightforward navigation options.
  • 2. Search & Filter: Customize your search by selecting your preferred destination, travel dates, cruise line, and cabin type. Refine your results with ease.
  • 3. Real-Time Availability: Get instant access to available cruises. No need to wait—see what's out there right now!
  • 4. Itinerary Details: Each cruise listing provides comprehensive information, including ports of call, onboard amenities, and excursion options.
  • 5. Booking Made Simple: When you find the perfect cruise, booking is a breeze. Secure your spot in just a few taps.

Whether you're a seasoned cruiser or a first-timer, our app streamlines the process. Bon voyage!

Compare your options

My Kind of Cruise, the world's first cruise booking app, simplifies the process of comparing cruise options. Here's why it's a breeze:

  • 1. Comprehensive Search: Search by dates, cruise length, departure and visiting ports, regions, cruise ships, and cruise lines.
  • 2. Instant Access: Get real-time availability and explore a wide range of cruises—all in one place.
  • 3. Booking Made Easy: Once you find the perfect cruise, booking is a snap. Plus, you can manage your bookings directly within the app, making it convenient for both experienced cruisers and newcomers.

Whether you're dreaming of turquoise waters or historic ports, My Kind of Cruise has you covered!

Book with confidence

Booking with confidence on My Kind of Cruise is a smart choice! Your money is 100% financially protected, as all our cruises are ABTA and ATOL protected.

The TTA ensures that your funds are protected, giving you peace of mind when planning your dream cruise.

So go ahead, explore those enticing itineraries and embark on your next adventure with confidence!

Save your points

When it comes to collecting points with cruise lines, loyalty programs offer a rewarding experience.

At MyKind, your loyalty cards are added to your wallet and dynamically find and apply the best deals, whilst you browse sailings.

Know-it-all, with Guides

Our Guides are invaluable resources for both beginners and experienced cruisers.

For beginners:

  • Cruise Basics: Choosing the right cruise line, understanding cabin categories, and packing tips.
  • Itinerary Insights: Detailed itineraries, port highlights, and excursion recommendations.
  • Booking Tips: Simplify the booking process, explaining terms, payment options, and cancellation policies.

For experienced cruisers:

  • Hidden Gems: Reveal lesser-known ports, unique shore excursions, and off-the-beaten-path experiences.
  • Loyalty Perks: Learn about loyalty programs, tier benefits, and how to maximize points.
  • Advanced Topics: Dive into topics like specialty dining, onboard entertainment, and themed cruises.

Download our app today!

The My Kind of Cruise app helps you find, compare, and even book a cruise, all in one easy place.

Quick and easy to use, get instant access to all of your bookings, and share them with your friends and family.

You are 100% financially protected, as all our cruises are ABTA and ATOL protected.

Download now!


Contact info

4.8

Excellent

TrustScore 5 out of 5

699 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly Patient & Helpful

From start to end service was great with patience and help to ensure booking process was as easy as it could be.
Will definitely be going to My Kind of Cruise as first step for any future cruises.

20 June 2026
Rated 5 out of 5 stars

Extradionary Service

It's hard to describe the service levels with My Kind of Cruises.
I am new to the whole world of cruising but the help and assistance I receive from Courtney and Charlotte is exceptional. It's like having an elder sister managing your every booking. Quite exceptional. I cannot recommend them more.

18 June 2026
Unprompted review
Rated 4 out of 5 stars

Used My Kind of cruise many times. FANTASTIC

Have used My Kind of cruise many times.
Never had an issue and really like the fact we can find, book and pay within minutes.
No waiting for call back, no up selling.
Fantastic.

Only reason not 5 star? We tend to get better deals somewhere else, although have just booked a Transatlantic the other day..

12 June 2026
Rated 5 out of 5 stars

Best Cruise booking company around.

This was my 4th booking with My Kind of Cruise and have always dealt with Charlotte Richards.
Nothing is too much trouble, she deals with requests / quotes normally within hours. Very smooth process, best prices and great customer service! She is an asset to your company.

10 June 2026
Rated 5 out of 5 stars

Great price, super efficient and genuinely helpful, friendly travel agent

Really great, helpful service I used chat to leave some queries about a specific cruise and some varied elements about interconnecting rooms and some specific locations I was looking at. Received a thorough email from Charlotte soon after which we followed up with a few further queries. She rung straightaway to talk through what I’d asked and clarified everything without any pressure so we had the facts and could check anything we needed. I was happy to book at that time anyhow and she had everything booked in for us as we’d required within twenty minutes of speaking to her and it was a very easy stress free process. Reassured that we can contact her if there are any issues in the future as the cruise is 18 months away and very pleasant helpful lady. I’ve looked at My kind of Cruise for a while and it seems to be the best prices and this was no exception compared to booking with the company direct. We are looking forward to a great family cruise :-)

16 June 2026
Rated 5 out of 5 stars

Booked a cruise through online chat

Booked a cruise through online chat. The process was simple, quick and efficient.
My online chat experience was with Charlotte who guided me through effortlessly with patience and politeness whilst saving me a few pounds in the process.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

The booking process was really easy

The booking process was really easy. I had contacted the cruise company direct but got a better deal through My Kind of Cruise. I received an email from them after I had booked offering to find me the best deal but unfortunately I had already booked so it was too late. I will contact them before booking in future to see if I can get an even better deal. Very happy though with the deal I got

8 June 2026
Rated 5 out of 5 stars

Recommend Booking and staff very helpful.

Highly recommend this company, just booked my 3rd cruise with them. I usually book direct but the cruises I booked still cheaper with My Kind Of cruise.
Charlotte today was really helpful, knew to book my cabins together without me asking (and best location for grade) , explained new processes to me and checked out I was happy with everything and then sent me extra confirmation of things I’d highlighted (without me asking) so I’m reassured everything in place. Excellent and much appreciated.

15 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look