My Kitchen Cove Reviews 28

TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

I ordered a multipurpose vegetable cutter and received the product in a very disappointing state. One blade was broken, and as advised I wrote a complaint along with pictures of the broken blades on... See more

Company replied

Rated 1 out of 5 stars

If i can give you no Stars i would i never received my order it has been in NJ since December i have made multiple attempts to reach seller that i had to contact PAYPAL

Rated 5 out of 5 stars

Communication with order and delivery is excellent. The delivery from the USA to my address in Australia is nearly as fast as trying to get a parcel from Perth Western Australia to my delivery which... See more

Rated 5 out of 5 stars

it arrived a bit late as I ordered it for Christmas present but I understand the situation with the delay ( COVID-19) .The product is an amazing piece of art ,all pieces are in great condition where n... See more

Company details

  1. Knife Shop

Written by the company

Upgrade Your Kitchen - lastest kitchen gadgets


Contact info

3.3

Average

TrustScore 3.5 out of 5

28 reviews

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Rated 1 out of 5 stars

SCAM

If i can give you no Stars i would i never received my order it has been in NJ since December i have made multiple attempts to reach seller that i had to contact PAYPAL

20 December 2022
Rated 1 out of 5 stars

I have still not received my order…

I have still not received my order despite reminders. No tracking number.

Disappointed

25 February 2022
My Kitchen Cove logo

Reply from My Kitchen Cove

Dear Ashok, your package tracking number is 00794210305211680281.

Following are extracts from the tracking status:
2022-02-28 16:39:48PROCESSED AT LOCAL HUB
2022-02-28 10:32:32IN TRANSIT TO LOCAL DEPOT
2022-02-28 10:31:32ARRIVED AT DESTINATION COUNTRY
2022-02-28 08:31:32IMPORT CUSTOMS CLEARED

You can always reach us at support@mykitchencove.com for any assistance or inquiry.

Best regards,
Edwin L
Customer Support Team

Rated 2 out of 5 stars

Overall I am disappointed.

Overall I am disappointed. Starting with the shipping time...3 weeks. I'm over that but the product I ordered is not the product I received. The iron chef knife sharpening system that I reviewed on your web site showed all four sharpening stones mounted on the rod at the same time so you can simply rotate the rod to use a different stone. The product I received allows one stone at a time to be used. So, you have to remove the stone and mount a new one every time. I reviewed many other brands of this sharpening system and I chose this one because of that feature. Am I missing something? Would appreciate someone reaching out to me with a solution. Thank You!

31 January 2022
Rated 5 out of 5 stars

it arrived a bit late as I ordered it…

it arrived a bit late as I ordered it for Christmas present but I understand the situation with the delay ( COVID-19) .The product is an amazing piece of art ,all pieces are in great condition where nothing's chipped or broken. Thank you so much.

21 January 2022
Rated 5 out of 5 stars

Received all items

Received all items, packed well, shipped as fast as unpredictable shipping containers during Covid can. Definitely will purchase things again.

19 January 2022
Rated 5 out of 5 stars

Fast delivery

Fast delivery, and fantastic product. Well packaged and delivered safely. Was exactly as described in the picture. Would use this company again

29 November 2021
Rated 2 out of 5 stars
My Kitchen Cove logo

Reply from My Kitchen Cove

We are very sorry to hear about your package with a broken item. Please shoot us an email at support@mykitchencove.com with an attached photo of the broken stones for our immediate action. Thank you. -Ana

Rated 1 out of 5 stars

Delivery was slow

Delivery was slow. The package sat in one warehouse for a week. The sharpener is poorly designed,particularly in the knife clamping area and the swivel area. There was no documentation of any sort provided.

4 October 2021
My Kitchen Cove logo

Reply from My Kitchen Cove

We are sorry for bit of delay in the delivery. Thank you for your comment to help us to improve. We will email you the instruction video shortly.

Origin - Tracking consuming: 535 ms
2021-09-23 11:45
Young, Your parcel has been delivered according to delivery instructions.

2021-09-23 07:45
Young, Your parcel is with your local courier and ready for delivery.

2021-09-20 15:49
Sydney, Your parcel is currently being processed at a sortation facility. We'll notify you with another update when it's ready to be delivered.

2021-09-15 11:21
Sydney, Your parcel is currently being processed at a sortation facility. We'll notify you with another update when it's ready to be delivered.

2021-09-10 14:42
Sydney, Your shipping information has been submitted to Aramex (formerly Fastway Couriers).

Rated 3 out of 5 stars

The knifes are beautiful and very…

The knifes are beautiful and very sharp. The magnetic board I purchased is not the best quality but works. I wouldn't waste the $50 on it because it is definitely not worth that much. It's more like a $10 board. It took about a month before I got them so be prepared to wait. The package that the knives came in was not in good shape and it was not package well for something that cost what it did.

If you just buy the knife set and are willing to wait for them then I would recommend them.

28 September 2021
My Kitchen Cove logo

Reply from My Kitchen Cove

Thank you for the feedback which is invaluable for us to improve along the way.

Rated 2 out of 5 stars

I ordered a multipurpose vegetable…

I ordered a multipurpose vegetable cutter and received the product in a very disappointing state. One blade was broken, and as advised I wrote a complaint along with pictures of the broken blades on 9 September. Though the reply mail said i will get a replacement blade, till today I did not receive any.

20 September 2021
My Kitchen Cove logo

Reply from My Kitchen Cove

Hey Jahanara, we have processed and resending you the replacement blade. The tracking number is EV996341082CN.
Thank you for your patience and support.

Ana

Rated 2 out of 5 stars

Didn't receive the base plate that…

Didn't receive the base plate that decanter and glasses sat on.

15 September 2021
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Reply from My Kitchen Cove

Dear Brett,
We have processed the base plate resending request and will keep you update on the tracking number.

Update: Your tracking number is YT2125821272308964

Ana

Rated 5 out of 5 stars

I hadn't received my order

I hadn't received my order, got in touch and couldn't have asked for anymore assistance, as they were right onto it and I received my order, all intact, very very happy customer.

13 September 2021

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