Kitsch Reviews 3,648

Purchased a product, had a few issues. Contacted customer service (Mark) absolutely outstanding! I have never had customer service like that!
While the product didn’t work for me, the customer service alone, will have me shopping there again!
Mark, thank you again!

Customer service is excellent. I had a slight problem with an order, the mater was as resolved quickly and efficiently.

I bought a 2 pack of headbands at Target from Kitsch and one of them was cracked and broke the next day. I emailed Kitsch and they were SO fast to reply and send me a replacement! I was SO pleased with them and HIGHLY recommend this company. Wow - excellent customer service and one of the fastest replies! What a great company - will definitely be buying more of their products in the future!!

I just tried the product today, do far so good. What I wanted to reviewed was the shampoo and conditioner bottles, the packaging is terrible. It took me a few minutes to get the cap to pop. On both, I had to get my brush handle to open the shampoo. The shower running the whole time, then it took a hard squeeze to get it out, if you have arthritis, that would be really hard to squeeze that bottle.

I had gotten the completely wrong order.

In the order a cracked brush and so much more. After emailing the team they let me keep the order and sent me out all of my original items and a new non cracked brush! They did a great job with quick responses.

I haven't received my goods as yet, because the delivery company has experienced a delay. But I just received a note from Kitsch letting me know that they were aware of the hold-up and that they will continue to monitor the situation and take it up with the delivery company if required. That makes me feel much more secure about doing business with Kitsch. And, for what it's worth, my wife loves their products!

Support was very efficient, helpful, and speedy! They made everything move smoothly and solved the issue quickly.

They are so nice. The products are awesome!! Whenever I have an issue they resolve it quickly. I love Kitsch!!

Customer service is excellent. Easy to contact and a very quick response time.

I reached out to customer service about information about materials used in their products. They contact me within a few hours and responded to my all my questions. I had a lot. Then after resolving my initial question they assured me that I was welcome to write back with any other questions, which I did the very next day. The responded super quick and detailed response. I felt like I was interacting with a company who loved their customers and cared deeply about providing excellent products. I was blown away.

My package was lost during delivery and kitsch worked fast to get a new order out to me thank you so much for your help and understanding. I can’t wait to try the shampoo!

I've been a customer for a year now buying the Rice Water Shampo & Conditioner bars. It feels soft, shiny and non-greasy -- the reasons why I kept buying them. However it's not effective against hair fall -- at least for me. I bought their hair & scalp oil with applicator -- still not effective. I bought Rosemary & Biotin and I don't see any difference with my hair. I will still buy though despite the high price because of how it makes my hair soft and smooth.

I ordered from them for a while and delivery was always quick, and in good shape. However my most recent order I placed on 26th of February, still has not arrived and it is now April 9th. I emailed on the 4th of April and have heard nothing back. I'm very frustrated and honestly quite disappointed. I've had delays in products before, but the difference there is the company sent out an email to let me know there would be delays and it was fine! But here i'm just in the dark and frustrated.

I’ve been a KITSCH customer for a while now, and this experience just reaffirmed why I keep coming back. I had a small issue with one of my orders, and their customer service was outstanding—quick, friendly, and completely hassle‑free. They immediately shipped the correct item and even let me keep the incorrect one as a gift, which was such a thoughtful touch.

Beyond great service, their products are truly amazing. I love everything from their brushes to their pillowcases and styling products—high quality, effective, and beautifully made. It’s rare to find a company that delivers both excellent products and exceptional customer care. Highly recommend!

Always fashionable, best sellers and timely delivery.

We subscribe with Kitsch for the coconut shampoo bars. It smells phenomenal on my husband and makes his hair softer and shiny, very healthy looking. I ordered both the leave in conditioner and the heat protectant sprays to try them out. There was an issue with one bottle and after sending photos, the company immediately prepared to ship out a replacement plus another product.
Customer Service is just that and more. Immediate response, lightening fast turn-around and a bonus product for the inconvenience. This. This is how every company should treat their customers to ensure customer loyalty and generate more business. Thank you, Kitsch.

I absolutely LOVE Kitsch!!! Their #1 priority is definitely their customer! 🩷

Kitsch is my fave store and the customer service is amazing. They responded to me quickly when I had a question.
Sherry

Jessica offered great customer service, above and beyond. I had a issue with a bottle and she was able to provide a great solution

Excellent and efficient customer service experience. And best hair products EVER of course so that doesn’t surprise me.