myLAB Box Reviews 

This company is a joke. I purchased a $60 testosterone test from Walgreens after seeing that the results would be fast. After waiting about a month I contacted my lab box via email and they told me it must of gotten lost in the mail. They sent me a replacement test so I wasn’t too upset. Once I got the replacement test in the mail I tried to register it on their website when it then said there is no test kit with this registration#. So after emailing them again the get to the bottom of it, I mailed them my second test kit. That was over a month ago and still no results. The initial test was sent on august 7th, it’s now October 5th and two tests later with no results. Absolute waste of time and energy. Don’t spend your hard earned money on their products, go with another company.

This was the longest most drawn out ordeal I’ve ever had with a simple std panel. I got the Uber box and added the mgen test. I opened the mgen first and went to register it. It clearly said “for covid 19 tests you can only register one test at a time”. I don’t have a covid test so I register mgen and get it all done to send out. Go to register the Uber and says it’s an invalid number. I emailed never heard back. I assume it’s because I already have a test registered even though no one bothered to respond. This was in August. I wait 12 full days to get my mgen results so I finally send off the Uber box. Since then I have sent 3 emails, messaged the live chat 4 times, called and left two messages and I have heard nothing. They finally posted my results after 15 days. Plus the 12 for the mgen. That is ridiculous!!! A month for simple std panel? And they never responded to any of my communication. Choose somewhere else please for your sanity.

They advertise 3 - 5 days for test results on the STD kits. It's now been about 5 weeks and I still don't have results. It was 3 weeks before it updated to "Received by lab." I recommend avoiding completely.

I ordered an STI /STD kit. Upon arrival tried to register and their website failed to register the kit, had to wait two days for them to manually do it. Then I sent out the kit and followed all of their instructions. They were 5 days past their "estimated 8 processing days" (13 days) from receiving the sample when they told me they couldn't test for two of the STI blood samples having an issue (most likely from sitting around too long). Then they offered me a discounted kit for another $30. I still don't have my results and they are trying to charge me for their slow processing error. I cannot recommend. Asking for a full refund. I've used LetsGetTested before (was a little more expensive), but they gave me the results fast and accurate.

I bought their $125 thyroid test kit a couple of months ago and upon opening the box, something that looked about the size of a business card fell face down on my floor. A few other things nearly fell out but I caught them, one item was a vague set of instructions on how to do the test.

I soon discovered that what fell to the floor (and what I accidentally had stepped on) was a blood sample/collection card that I accidentally stepped on. The instructions were clear not to contaminate the collection card but it was too late.

I sent an email asking for a new collection card but myLAB Box never responded and after reading numerous reviews on various websites, I determined these people are indeed scoundrels and/or have gone out of business AND I threw away $125 on their worthless test kit.

Their promises are misleading and lies. It says you receive the box within 7 days and I got mine 4 weeks later. The site also says once they receive your lab box, results are posted between 1-5 days, its now been 7 days and I still have no results or answers from any customer service. They don't answer your call and its hard to get ahold of anyone in email. It takes days if at all. This whole experience has been extremely frustrating especially when they make promises they don't keep and its near impossible to talk to anyone. I'd never recommend mylabbox to anyone.

I was finally sent a link to register my box. It said they would send me an email when the registration was complete. I've gotten an email saying "Thank you for your purchase" and "Your box is on it's way"....but first we have to verify your payment". I don't think a real person is working on this. I still don't know if my box is registered or if it will do any good to send in my sample.

Took the full panel std tests snd my results came back positive for Chlamydia. I immediately contacted the man I was seeing at the time and went off on him for giving me an std… he swore he didnt have anything. I blocked him and the months later I received and email from “myLab box” saying that they got the test results mixed up with someone elses…. I was so embarrassed and felt bad because I had went off on the man i was seeing for something that he didnt do.

Could not register my kit and nobody will respond. Highly recommend avoiding them at all costs. It’s been a week and nobody is doing anything. Will be requesting a refund shortly. Stay far far away from this company they don’t deserve any business with how they are still sending kits out and still steal your money. I hope they get sued for bad business practices.

This company is horrible. I can’t register my kit as it won’t accept the # they provided me in the kit and it’s impossible to get a return call or email! I’ve left multiple messages and emails to no avail. Don’t waste your money, horrible customer service

I sent my labs in 2 weeks ago after registering and never heard a word. I emailed them seven times and called three times and you cannot get a human being on the phone. It feels like a scam so far

Cant register my kit and won't respond to emails, calls and voice messages

Never received product and was never refunded. Scam company avoid at all costs

Easy to order and take money, and then....no tracking number, no response to customer inquiries at all (tried 3 times), no one picks up customer service when called, can't get any response whatsoever.

Something has changed with this company as of June. The tests that you purchase are no longer able to be registered. They have stopped replying to messages, they don’t pick up the phone, and they don’t return phone calls. I suspect that the company is about to go under. I would avoid purchasing anything from them at all costs, because you likely aren’t going to be able to register the kit, and then once you try to get a hold of somebody to get it fixed, you won’t be able to get a hold of anyone, or get a refund. I have used them many times in the past with no issue, but as of two months ago, they’ve gone completely silent from every avenue. Look at other options, because you are going to lose your money otherwise.

DO NOT USE THIS COMPANY!!!!!! I placed an order on 7/5, as of 7/26 and after 3 inquiries, I still have not received it. My 3rd inquiry was responded to with a copy of the email I received to my 2nd inquiry. I have demanded a refund, let's see if I get it.

UPDATE 8/1: I have received my refund, minus what I guess is a restocking fee (the receipt didn't specify) of $27.90 FOR A PRODUCT THAT WAS NEVER SHIPPED OR RECEIVED.

I sent my card as instructed for my food sensitivity test . It has been over 2 weeks and nothing . They dont even answer back . They say 3-5 business days …. Lets see

If I could give zero stars I would. I have attempted to contact this company 5 times including a voicemail and they have yet to respond. Seems no one can register their kit and wish I read these reviews first. Their online chat takes you directly to an inbox and they don’t respond to emails. Spent $249 on a test I can’t take and it’s been a month since I received it. Disputing my charges and reporting them to every agency that I can find.

This company should be avoided at all costs. They advertise quick turn around, 1-5 business days but they never come close to their represented timeframe. And when you inquire they never get back to you. Terrible customer service. In fact awful. Choose Everlywell instead or some other competitor.

Scam. Not as advertised. Customer service is non existent. Takes weeks to months to get results and they were incomplete results. Tried emailing, calling and live chat but there's no response. Completely left in the dark. Avoid at all cost.