My Laundry Reviews 

58
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, professional, and friendly, ensuring that the entire interaction remains pleasant and reassuring. Consumers also highlight the remarkably quick turnaround times, excellent overall communication, and high quality of both laundry and dry cleaning provisions. Some reviewers were not happy with delivery notifications, noting occasional scheduling delays and communication issues regarding the return of their items. Local people frequently mentioned instances where items took noticeably longer than expected to be brought back or necessary delivery updates were completely missed.

What people talk about most

Service

Users describe positive interactions with service, highlighting great communication and a convenient... See more

Delivery service

Customers expressed general satisfaction with the delivery service, frequently highlighting quick turnaround... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent washing and ironing... See more

Staff

Clients share positive opinions on staff, expressing immense satisfaction with their helpfulness. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I own a cleaning company and I use My Laundry multiple times a week to wash the Air b&b clients bedding and towels etc, As well as my cleaning cloths! Fast turnaround, always professional, colle... See more

Rated 5 out of 5 stars

These guys are great! We've used them on a number of occasions for ironing and multiple dry cleaning services. The free pick up and drop off is really handy, and they are always friendly and professio... See more

Rated 5 out of 5 stars

I messaged Broadstone Laundry to enquire about their Drycleaning services as I wanted a pair of curtains cleaned. They were picked up Wednesday evening and delivered back Friday evening looking like n... See more

Rated 5 out of 5 stars

The order form was clear and simple to use. Prices are really good. The gentleman collected when I was told he was going to collect. Very polite and courteous. Only one thing, was not informed when... See more


Company details

  1. Laundry service

Written by the company

Washing, drying, and ironing clothes with FREE delivery! No time to wash, hang, iron, and fold clothes? We'll do it for you!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(58)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My duck and down double duvet and…

My duck and down double duvet and pillows were collected, laundered, dried and returned to me within a couple of days. Great service, no hassle, smells lovely and fresh. I will use your services again for sure. Thank you.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Our cat was extremely stressed that we…

Our cat was extremely stressed that we left him overnight ,and we came home to a terrible mess on the bed.My laundry.uk picked up our duvet within two hours of booking ,and it was returned a few hours later beautifully clean and smelling lovely.Highly recommended service.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, item collected with ease, delivered back fresh and clean. Speedy service, reasonably priced a smooth process from start to finish. Definitely recommend.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Very responsive to my initial contact…

Very responsive to my initial contact and followed through when requested. Collection and delivery were on time and very courteous. The finished product of washing and ironing was excellent. Impressed and will use them again. Highly recommend My Laundry team.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I used for the first time very quick to…

I used for the first time very quick to respond when I contacted and then washing collected the following day and delivered back a few days after. Woukd use again and would recommend to anyone who needs this service.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! Love that they collect and deliver back to Your home address! Dry cleaning was returned in perfect condition.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional and Personal services

I own a cleaning company and I use My Laundry multiple times a week to wash the Air b&b clients bedding and towels etc, As well as my cleaning cloths!

Fast turnaround, always professional, collect from my home and drop back here.

i even gave them 5 bags of my personal laundry when my washing machine broke and had it all washed, dried, folded, organised and back within a few days!!!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service and reasonable charge

After a duvet disaster I was desperate to get it washed but unable to get it to a launderette. I contacted My Laundry on Saturday, my duvet was collected on Sunday and returned on Tuesday, beautifully clean and dry.
Excellent service, will certainly use again and thoroughly recommend.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Saved the day

Was desperate for washing to be done as my own machine was broken, such a great service got picked and then dropped off in 1 1/2 days

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Mattress topper cleaned.
Great service. Quick and reliable. Communication great.
Picked up and returned in 2 days.
Brilliant.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

This was my first time to use a laundry…

This was my first time to use a laundry and I was pleasantly surprised at the help I received to get started. The collection was easy and the return was notified.
I appreciated the comments vs on my receipt and will comply nest time.
Extremely pleased with results.
Thank you.

7 October 2025
Unprompted review

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