Updated: 24 Nov 2025 Following my review Eve from Mylee customer service reached out. She admitted there was actually incorrect information relayed to me beforehand regarding the point conver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t have high expectations for the nail wraps but they are excellent!!!! I applied as instructed and 2 weeks later they’re still on, with some slight wear showing on the tips. Only 1 wrap lift... See more
Company replied
Love love love mylee. Been using it for about 9 months now and am even starting my own business now. The customer service is next level. Just remember that gel polish no matter what, contains chemical... See more
Company replied
My husband purchased items for my birthday Black Friday weekend which arrived promptly in time for the day. On opening the parcel sadly the Pressed Chrome Palette was damaged emailed customer support... See more
Company replied
Company details
- #229 of 256 best companies in Health and beauty shop
- #9 of 10 best companies in Nail salon
Information provided by various external sources
When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.
Contact info
HSNF 139-141 Pembroke Rd, London , N10 2JE, London, United Kingdom
- 02083655858
- info@mylee.co.uk
- mylee.co.uk
4.0
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best Customer Service I Have Experienced
Originally my experience would sadly have been rated pretty low. I can totally understand the pressure many companies are under for shipping endless special orders in time for Christmas. But with no communication and no updates on my order (ordered roughly 1/12/24), I was beginning to severely worry as this was also a gift for a loved one that I ordered.
However, I was contacted by Eve from the Mylee Support Team and they could not have been more helpful and respectful. I have never experienced customer service like it! I have had confirmation of my order arriving in time for Christmas (from both Mylee Support Team and the courier delivering the parcel) as well as a kind apology for the mishap.
I truly cannot express how grateful I am for all of the help they provided. I will be browsing the site completely stress-free now knowing that this company are truly genuine and care about their customers.
Thank you so so much again!
21 December 2024
Unprompted review
Reply from Mylee
Hi Sophie,
Thank you for taking the time to leave such a detailed and insightful review. How rewarding to know that the service provided was one of the best you've received! We are so pleased to hear that Eve was able to help you with your query and turn your negative experience into a positive one.
Thanks again and best wishes,
Mylee Support Team
I love Mylee gel polish
I love Mylee gel polish, I would use nothing else, no lifting or peeling, very highly recommend.
5⭐️⭐️⭐️⭐️⭐️
20 December 2024
Unprompted review
Reply from Mylee
Hi Agnes,
It's great to hear how much you love Mylee gel polish and that you highly recommend it! We always aim for 5* quality products!
Thanks again,
Mylee Support Team
Swift and super customer service from Eve
Unfortunately an item was missing from my first order and I then selected the wrong postage on my second order. I used Whatsapp to contact Mylee, who answered my message within 45mins. After half an hour, Eve messaged back to say she would send the missing item (wasn't in stock so has sent me the upgraded version) out and also upgraded my delivery FOC! Swift and super customer service. Thanks!
18 December 2024
Unprompted review
Reply from Mylee
Hi Meg,
Thank you so much for your lovely feedback. We are glad to hear that Eve was able to resolve your issue and done so efficiently. Thank you for being such a valuable member of the Mylee Tribe Team and a lovely customer!
Best Wishes,
Mylee Support Team
Neren in customer Services was…
Neren in customer Services was excellent, can’t fault them - what a great company
12 December 2024
Unprompted review
Reply from Mylee
Hi,
Thank you for your review! We always aim for a 5* service I will be sure to pass this on to Neren.
Best Wishes,
Mylee Support Team
Lost item and slow response (eventually resolved)
UPDATED REVIEW: Mylee did get back in touch a few days later about my non delivered item. After an investigation, they agreed to resend the item through a faster and more reliable courier service than yodel, who had lost my original order. I now finally have it about 3 weeks later than expected. I hope they have learnt a lesson to not use Yodel again and put in better tracking systems.
PREVIOUS REVIEW: Ordered and paid for an item from Mylee almost almost 2 weeks ago and still not received it, despite promised 2-4 day delivery times. The tracking from the courier service they use (Yodel) shows the item has not moved from a local depot in over a week. Neither Mylee or Yodel have not been contactable via the online methods available, to help me chase this up. Mylee only lets me contact them through an online form that they have not responded to and Yodel have shut down their phone and web chat customer service lines. Leaving me with no option but to write this review of my experience, in the hope someone listens.
Very disappointing first experience using this company. I will be seeking a refund through my credit card company soon if I do not receive item soon.
10 December 2024
Unprompted review
Great customer service experience
Great customer service experience. I initially had the incorrect item delivered. On contacting Mylee they ensured the problem was rectified with the warehouse, so wouldn’t happen again for anyone else and then sent out the correct item to me and all received within 3 days of the complaint. They kept me informed of progress throughout. Excellent service.
4 December 2024
Unprompted review
Reply from Mylee
Hi Sarah,
Thank you for your review. We are pleased to hear that your issue was resolved and that the customer service team kept you in the loop with everything.
Best Wishes,
Mylee Support Team
Fake emails of product back in stock
I really don’t appreciate having my email used for spam and getting emails for a certain product being back in stock when…it’s not! This happened twice now, so I know they’re using this opportunity to grab an email and spam you!
28 November 2024
Unprompted review
Reply from Mylee
Hi Diana,
Thank you for getting in touch.
We are very sorry to hear this and can confirm that we do not send false 'back in stock' emails to our customers. It is likely that an item had come back into stock following a return and it was purchased quickly by another customer who received the same notification.
I hope this helps. If we can be of any further assistance, please let us know.
Kind regards,
Mylee Customer Support
Amazing company
Amazing company. Great products and if you have any issues or problems they are more than happy to help where they can and sort it out. I had an issue with something not ordering correctly and they have resolved this issue straight away! Cannot fault.
28 November 2024
Unprompted review
Reply from Mylee
Hi Rachel,
Thank you for taking the time to leave a review! We are so pleased that you find Mylee so amazing and that our products meet your expectations. It's always an additional bonus when you've received great customer service too.
Best Wishes,
Mylee Support Team
Customer service were quick to respond
22 November 2024
Unprompted review
Reply from Mylee
Hi Louise,
Thank you for your feedback regarding the team handling your query so efficiently.
Best Wishes,
Mylee Support Team
Excellent Customer service
I've been ordering from Mylee for about 5 years. Their products are amazing and brilliant quality. I always get compliments on the colour of my nails.
They are super quick with delivery. I've only had one reason to email their customer service and they were excellent and very prompt in answering and resolving. Really great company and I wouldn't go anywhere else for my nail products.
21 November 2024
Unprompted review
Reply from Mylee
Hi Vanessa,
Thank you for such a lovely review and for being a longstanding member of the Mylee Tribe!
We are so glad to hear that the team were able to help you and thay you wouldn't go anywhere else.
Best Wishes,
Mylee Support Team
Good Product
12 November 2024
Reply from Mylee
Hi,
Thank you so much for your review and for being a valued member of the Mylee Tribe!
Best Wishes,
Mylee Support Team
Many misunderstandings but Mylee was…
Many misunderstandings but Mylee was determined to replace a faulty product
16 November 2024
Unprompted review
Reply from Mylee
Hi Joy,
Thank you for taking the time to leave a review. We do hope next time the service will be 5*. We are pleased to hear that the team were determined to replace the faulty item.
Best Wishes,
Mylee Support Team
Unreliable
Terrible and unreliable.
Next day it peels off.
Done everything as advised. Filed, ensured nail plate is dry and clean (no oils) had base coat, top coat, UV light adequate time and next day it peeled in the shower. I should have left buying these as it was bad when I bought one years ago. This is a brand new bottle out of a few I wore. Maybe this formulation is bad.
9 November 2024
Unprompted review
Reply from Mylee
Hi Chrissy,
I am sorry to hear that you've had an issue with the product. Once you get to the grips of gel nails you will be on a journey to beautiful nails! Please do pop us an email to info@mylee.co.uk where we can assist you further.
In regards to the gel polish peeling there are a number of reasons why this could be, please see below:
These issues could be down to a number of reasons. If you are using a LED lamp you need to ensure you are curing the top/base coat for 1 minute and gel colours for 30 seconds and if you are using a UV lamp ensure you are curing for a full 2 mins under the UV.
The most frequent reason for gel polish lifting is due to the preparation of the nails before application. Do make sure your nails are cleansed before applying your base coat. Push back your cuticles and any dead skin on your nail bed. If you leave any dead skin on the nail bed by the cuticle, it will start softening with time and contact with water and will ultimately shed, making the gel polish lift by the cuticle. Avoid using oils or lotions on your nails before you start your manicure. Also avoid putting your hands in hot water before or after application, such as a warm shower or washing up, as this can cause your nails to expand and contract, causing gel polish to shift.
If you had the entire gel polish lift off the nail bed, it is most likely due to the technique of buffing the nail surface. Gel polish likes to cling onto a slightly rough surface on your nail bed, and buffing the nail provides this. Do make sure to lightly buff and roughen up your nail surface before application and cleanse to remove any dust. A smooth nail bed could cause polish not to adhere properly.
Always ensure you're applying your gel polish in thin layers. You can apply multiple layers to build up the opacity. If a coat of polish is applied too thickly it may not cure evenly, leading to bumps and lumps forming.
When it comes to actually painting your nails, it’s key to stay within your nail bed and not get any polish on the skin or let it pool by the cuticle or the side of the nail bed. If there is any polish that starts pooling, it will create an edge for the polish to lift.
If your gel polish started lifting from the tip of the nail, try capping the free edge of your nails to seal in your polish. This simply means adding a thin layer of polish to the tip of your nail. This covers the edge and means the polish wraps around the nail more, leaving less edge for the polish to try and lift! When capping the free edge be sure to only use a tiny tiny bit of polish.
Please also ensure that you're not shaking the bottle of polish prior to application as this could cause air bubbles to form. To mix your polish, roll it gently between your hands.
Please also ensure that the white or transparent blue sticker that covers the entirety of the lamp tray is removed. Once this sticker is removed, this helps the lights to reflect off the mirrored tray which assists with curing the gel.
We'd recommend if it still isn't lasting after you've tried again after taking into consideration all of these points, then try a nail dehydrator on your nails as it could be that your nails have too much oil or moisture on them that isn't always visible. This should help ensure that the gel is adhered to the nail properly.
Best Wishes,
Mylee Support Team
Excellent customer service
I recently had a problem with a Mylee product I purchased, I contacted Mylee via Whatsapp, their response was very fast, they were very clear what I needed to do and what info they needed to help with my query. After they had received all the info needed they sent me a replacement which was received the next day! I'm very happy with their customer service and super fast resolution. Thank you Mylee :)
7 November 2024
Unprompted review
Reply from Mylee
Hi Kristie,
Thank you for your review. We are so pleased to hear that after a little hiccup with your order that the team were able to resolve your query so efficiently and a replacement was sent out.
Best Wishes,
Mylee Support Team
Absolutely brilliant service
Absolutely brilliant service. There was an item missing in my order but Beatrice on Customer Support dealt with it straight away. Wish all customer services for all companies were like this; I had a reply back immediately and she sorted the issue. Very many thanks, you're a credit to your team!
8 November 2024
Unprompted review
Reply from Mylee
Hi Mark,
Thank you so much for your positive feedback regarding the way your query was handled. I'm so glad to hear that Beatrice was so helpful.
Best Wishes,
Mylee Support Team
Great experience
Great experience; i did a mistake typing my address but they resolved very quick; parcel arrived fast too!😊
1 November 2024
Unprompted review
Reply from Mylee
Hi Sara,
We are happy to hear your problem was resolved.
Thank you for taking the time to share your review on our customer service.
Kind regards,
Mylee Customer Support Team
Fab, go try your own nails with mylee!
Have used them for two years, won’t use any other brand of gel!
30 October 2024
Unprompted review
Reply from Mylee
Hi there,
Thank you so much for your review, we're so glad you're a Mylee fan!
Kind regards,
Mylee Customer Support Team
Really friendly customer service
Really friendly customer service, very helpful and efficient at solving any problem and quick response.
25 October 2024
Unprompted review
Reply from Mylee
Hi Natalie,
We're so happy to hear that your query was resolved efficiently! Thank you for your feedback.
Kind regards,
Mylee Customer Support Team
happy with everything i purchased
15 October 2024
Unprompted review
Reply from Mylee
Hi Penelope,
Thank you for your review.
We're so glad to hear that you're happy with your purchase. Enjoy!
Kind regards,
Mylee Customer Support
A pleasure to deal with
Great products, swift delivery and when I needed it, top level customer services. I’ll definitely be ordering from you guys again. Thank you.
15 October 2024
Unprompted review
Reply from Mylee
Hi Zoe,
Thank you for your lovely review.
We're so pleased that everything went well with your delivery and order. Enjoy!
Best Wishes,
Mylee Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.