My Little Monkey Reviews 

56
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Absolutely awful. Placed an order 10 weeks ago for my twins and after chasing up we got replies stating some of the order was ready but we were waiting on one hat. We said please send out the stock yo... See more

Rated 1 out of 5 stars

Bought an item advertised as 0-6m. It arrived with one tag saying 3-6m and another saying 0-6m. It was absolutely huge no chance it would fit 0-3. Emailing to send it back was a nightmare, then had to... See more

Company replied

Rated 5 out of 5 stars

So happy with my recent purchase, I ordered before 2pm & received my delivery the next day! The quality of the clothes were so much better than I imagined, I also loved the idea of the box. Simplistic... See more

Company replied

Company details

  1. Baby Clothing Shop

Written by the company

We all want our little monkeys to look good no matter the occasion. At My Little Monkey, our mission is to provide you with the sustainable, minimalist clothing your child needs to feel as comfortable, stylish, and happy as possible.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

56 reviews

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No recent history of asking for reviews

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1.7

All reviews

(56)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Great quality clothing, so stylish! *****

16 January 2021
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Thank you so much, Sherry! <3 We'll try our best to give you more lovely clothes! ;)

Rated 5 out of 5 stars

Fast shipping and lovely products

Fast shipping and lovely products. I ordered some outfits sets and they arrived fast and look just as they did in the pics. Lots of items here are the same as other on many other baby clothes sites but the prices here seem much fairer. Only think I wish for is free returns! I’d order more if I knew that I could return as I’d buy gifts feeling secure in the knowledge that if the receiver didn’t like then it could be returned more easily

15 January 2021
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Hi Amina, thank you for your feedback. As much as we would want to have your items returned for free, we can't do that as of the moment as we are a relatively small business. We do appreciate you choosing us! <3

Rated 5 out of 5 stars

Lovely styles , lovely fabrics , love this shop !

I've bought several things here and I have been really , really pleased with them. Recently I bought several of the turtle neck bodysuit. They are so lovely and soft and are a perfect fit on my granddaughter. Everything I've bought has been of a lovely quality too.

13 January 2021
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

That is heartwarming to know, Louise! We love that you get to doll up your granddaughter in a variety of our clothes! Thank you. <3

Rated 4 out of 5 stars

I initially had a rocky start with this…

I initially had a rocky start with this company but once I reached out they took care of the mistake, again it took a few emails which I understand as with current circumstances, but I will always acknowledge a company that tried to make it right and “my little monkey” absolutely did! That being said the cloths are extremely high quality and I would recommend and or buy from them again !!

18 November 2020
Unprompted review
Rated 5 out of 5 stars

Love it so much!

Loove the designs! Fast delivery as well. It really looks good on my baby he looks so adorbs! Nice quality. Hoping for another nice designs soon!

8 October 2020
Unprompted review
Rated 1 out of 5 stars

Appalling service

Appalling service! I ordered a couple of items as a gift and received them way over a month later... I contacted customer service but they we're terrible at replying- they would take weeks to respond or not reply at all. After a month waiting for my items I asked for a refund, they said they would refund the money but then after another week I received an email saying that my order had been shipped. I'm unable to get to the post office as I am vulnerable and asked for help re. returning the items and if they would cover the return costs as I wasn't supposed to receive the items)... and well... it wasn't a surprise that I got no reply... The WORST company!

11 September 2020
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Dear Suzanne,

Apologies for the delay in responding to your review.

We are very sorry about your experience with My Little Monkey.

It would be incredibly helpful if you could please message us again either via email at hello@mylittlemonkey.co.uk or our Facebook page so that your order can be looked into again.

Please accept our apologies.

We are looking forward to hearing from you.

Kind regards,
My Little Monkey Team
🐒

Rated 1 out of 5 stars

Very bad experience!

Very bad experience!
I never received my order and the Customer service never answer my numerous e-mail.
This is not a good way to do business.

Asking me to send you an email with the order n° is way too easy since you never answer my requests !
Answer my email and i'll change my review..

18 August 2020
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Dear Sacha,

Thank you for bringing this to our attention.
Please message us at hello@mylittlemonkey.co.uk along with your order number so that our customer service team can handle this issue for you.

Kind regards,
My Little Monkey Team
🐒

Rated 1 out of 5 stars

Won’t be ordering from them again

Placed an order and only afterwards realized that the lead time for processing the order was 5-10 business days with additional time to ship afterwards. From the time the order was placed to the day it arrived, it was three weeks. I’ve never had any delivery from a UK company (if they are in fact operating within the UK) take so long. Apparently they are relaunching today with faster service but I’d still proceed with caution - they seem to have limited comments on their social accounts and I assume because they’ve received lots of complaints. Even though the clothes were cute I personally won’t be ordering from them again.

1 July 2020
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Dear Kassia,

I am very sorry about the experience you had with My Little Monkey.
I also apologise for the delay in responding to your review - we have only recently claimed this Trustpilot account.

We were affected at the time due to Covid-19 and late stock deliveries, however all that is now sorted and we now use DPD for all our orders both UK and International. All orders are now dispatched within 24hours and UK orders are delivered in 1-2 days, depending on the time of your order.

Again I am very sorry and hope to see you again soon.

Kind regards,
My Little Monkey Team
🐒

Rated 1 out of 5 stars

Do Not Waste your time or Money

Dont not even bother with this shambles of a company.
U have waited over 2 months for my complete order to be delivered and still no sign.
Waited nearly a month for the first half after trying to get in touch for over a week they then said the items where not Instock to send out and that they were waiting on delivery. Which I don’t understand why they took my order in the first place if items were not available or at least an email to explain this, nothing. Not even an apology.
Still waiting on second half and yet again can not get ahold of anyone for answers 🤷🏻‍♀️ It’s a joke

11 June 2020
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Dear Chloe,

I am very sorry about the experience you had with My Little Monkey.
I also apologise for the delay in responding to your review - we have only recently claimed this Trustpilot account.

If your issue is not yet sorted please may I ask you to message us again at hello@mylittlemonkey.co.uk where our new customer service team will be able to help you promptly.

Kind regards,
My Little Monkey Team
🐒

Rated 1 out of 5 stars

Don’t waste your time or money!!!

Do not buy products from this company!!
We ordered 3 items - then heard nothing weeks. So we contacted them to chase up the order. To which they told us part of the order (1 item) is not in stock. We then asked for a full refund and to cancel the order as it was taking too long and the item they didn’t have was the main part of our order.
They did not reply to this request and we then received a package from them! It contained 2 items, only 1 of which was an item we ordered the other was the wrong product. On top of this we have been charged for all 3 items!!! There is no returns paperwork in the package or any instructions on how to return them. We have now requested some returns packaging or at least a label, and a full refund (again!). So we will now wait for a reply and I’ll update this review in due course.
Such a shame as the items look beautiful online, but it is such an unorganised company!!!

2 June 2020
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Dear TPR,

I am very sorry about the experience you had with My Little Monkey.
I also apologise for the delay in responding to your review - we have only recently claimed this Trustpilot account.

If your issue is not yet sorted please may I ask you to message us again at hello@mylittlemonkey.co.uk where our new customer service team will be able to help you promptly.

Kind regards,
My Little Monkey Team
🐒

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