Unacceptable delays, zero communication, and holding money hostage Review: I purchased a digital camera from Lola Camera back in July, and after waiting nearly four months, I have still received n... See more
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Very very high pressure selling. My sister was pressured and crumbled spending 2k us dollars, I tried to stop her but she was influenced by the slick salesman. I bought one very expensive item for tig... See more
LOLA is a great company. They have helped me educate my teen daughter on what natural products should go into a women’s body. She has educated herself and has been very happy with using a natural cott... See more
Company replied
I love Lola! When my husband and I cut chemicals and fragrances out of our home a few years ago, I knew my feminine products needed an upgrade. I love how simple and discreet the packaging is-- a big... See more
Company replied
Company details
- Toiletries Shop
- also in
- Pharmacy
Information provided by various external sources
LOLA offers all-natural cotton tampons in a customizable subscription that delivers directly to your door. Customers pick their mix of light, regular, and super tampons, frequency of delivery, and number of boxes, and never have to worry about running out of tampons ever again. LOLA tampons are 100% cotton with no added synthetics, fragrance, or dyes. LOLA tampons are never treated with harsh chemicals.
Contact info
10003, New York, United States
- help@mylola.com
- mylola.com
2.3
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cannot express my gratitude enough…
I cannot express my gratitude enough for the women who started this company. I have been using Lola for over 6months. I truly believe their products have made an impact on my female health. I struggled with relentless heavy cramping when using other female products. I believe this was because of the chemicals other companies used and did not disclose. My cramping has been alleviated tremendously since using Lola products. My favorite product is their tampon with the cardboard applicator option. It is very absorbent and comfortable. I will continue to use Lola and I highly recommend it to anyone.
27 September 2020
Unprompted review
Reply from LOLA
Hi Jessica,
Thank you for taking the time to share your thoughtful feedback with our team!
We too, care a great deal about using a natural product that we trust, and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community!
Feel free to reach out to us at help@mylola.com if we can be on any assistance in the future!
Best,
Raven
LOLA customer team
Love it!
It is so easy to adjust my order if I need to. I love that I am supporting a small, women run business. It’s nice to never have to sorry about running out of tampons or pads.
27 September 2020
Unprompted review
Reply from LOLA
Hi Alexa,
Thanks so much for taking the time to share your feedback with us. We're so glad to hear that your LOLA subscription and products have been a good fit, and are thrilled to have you in the LOLA community!
If you need any help in the future, feel free to reach out at help@mylola.com and we'd be happy to help!
Best,
Audra
LOLA customer team
Arrives without issues
Arrives without issues, decently priced, good quality. Love not having to think about getting tampons!
27 September 2020
Unprompted review
Reply from LOLA
Hi Rachel,
We're so glad to hear that you share our enthusiasm for our product and service!
All the best,
Maria
I love LOLA
I love LOLA. Ive literally never had a problem, delivery is always on time, and the product is perfect. I always recommend them to friends/family.
27 September 2020
Unprompted review
Reply from LOLA
Hi Natalie,
Thanks so much for sharing your feedback with our team. We, too, care a great deal about using a natural product that we trust, and having one less thing to worry about every month. We're so glad that you're part of our community!
Best,
Alixe
LOLA customer team
Lola’s condoms are a great fit
Lola’s condoms are a great fit. Loved that they are delivered and I don’t have to worry about running out.
27 September 2020
Unprompted review
Reply from LOLA
Hi Jill,
Thanks so much for sharing your feedback. We're so glad to hear that you share our enthusiasm for our product and service!
Here for you,
Maria
Love the products and the easy ordering…
Love the products and the easy ordering process!
27 September 2020
Unprompted review
Reply from LOLA
Hi Melissa,
We are so happy to hear from you, and can’t overstate how much we appreciate your support. We're so glad to have you in the LOLA community and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us!
Best,
Alixe
LOLA customer team
Super easy to order/delay product
Super easy to order/delay product. The product itself is great! I have been using Lola for a few years and love it!
27 September 2020
Unprompted review
Reply from LOLA
Hi Sarah,
Thanks so much for sharing your feedback! We're so proud to have you as part of our community!
Here for you,
Maria
I love the compact design that can be…
I love the compact design that can be easily hidden for a busy lifestyle for those woman that like to travel light without the fuss!!!
27 September 2020
Unprompted review
Reply from LOLA
Hi Emily,
Thank you so much for your support! We’re thrilled you’re just as excited for our service and product as we are. It’s always been our goal to provide as many women as possible with access to high-quality feminine care products.
Our Customer Team is always here to assist you when you need us!
Best,
Audra
LOLA customer team
Lola has great products
Lola has great products! I have never been disappointed and the price is right! I like the privacy of getting them mailed, No byproducts, and the convenience.
27 September 2020
Unprompted review
Reply from LOLA
Hi Erica,
Thank you for taking the time to share your thoughtful feedback with our team! We too, care a great deal about using a natural product that we trust, and having one less thing to worry about every month.
Best,
Maria
Lovely tampons
Lovely tampons! (Never thought I’d put those two words together!)
27 September 2020
Unprompted review
Reply from LOLA
Hi Joan,
Thanks so much for sharing your feedback with our team. We, too, care a great deal about using a natural product that we trust, and having one less thing to worry about every month.
We're so glad to hear that you're loving your LOLA tampons, and as a customer-first business, it’s always our priority to provide you with the highest quality products.
Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Alixe
LOLA customer team
Tried a lot of products... down to only cardboard tampons.
The products I tried were the cardboard tampons, pads with wings, ultra thin liners, and the cleansing wipes. I am down to using the cardboard tampons only. The pad and liner were not as absorbent as Always products for a heavy bleeder. The cleansing wipes aggravated my skin. The cardboard tampons I really like because you can get a combination of sizes in one box, natural ingredients, and home delivery. I am challenged sometimes with getting a quality grip when inserting the tampon. Overall, my 4/5 stars is only for the tampons.
26 September 2020
Unprompted review
Reply from LOLA
Hi Frances,
Thank you for sharing your candid feedback with our team!
We completely understand how important it is for these products to meet your needs during use, and I sincerely apologize that that was not your experience with LOLA's products. Please know that our Product team takes feedback like yours extremely seriously, and is constantly working to ensure our products are of the highest quality and efficacy.
We would so appreciate any further insight or feedback into this situation, as we take product complaints very seriously. With this in mind, please reach out to us over email (at help@mylola.com) and we will follow up as soon as we can.
Again, thank you so much for sharing with us. We look forward to hearing from you soon.
Best,
Raven
LOLA Customer Team
I have been using Lola tampons for a…
I have been using Lola tampons for a couple years now and I can’t rave enough about them! I actually think...no I actually know...this switch to organic cotton tampons has changed my period experience! I have experienced less cramps, pms and bloating since I’m not inserting a commercial brand bleached endocrine disrupting tampon into my body! Highly recommend!
26 September 2020
Unprompted review
Reply from LOLA
Hi Joseph,
Thank you for sharing your candid feedback with our team. As a customer-first business, it’s always our priority to provide you with the highest quality products.
We're so glad to have you in the LOLA community and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us!
Best,
Raven
LOLA customer team
No longer a customer
I liked being able to build my own packs to suit my individual needs but after I found out Lola partnered with Walmart I stopped buying.
26 September 2020
Unprompted review
Reply from LOLA
Hi Anna,
Thank you so much for taking the time to share your feedback with our team. It’s always been our goal to provide as many women as possible with access to high-quality feminine care products.
As America’s largest retailer, Walmart helps us give more women across the country access to quality period products made with natural ingredients like 100% organic cotton. Shining a light on ingredient transparency and empowering millions of women to make informed decisions about their period products is core to what we believe in. That said, we are sorry to see you go!
Again, thank you, Anna, so much for sharing with us!
Best,
Raven
LOLA customer team
Unreliable Delivery
As much as I would like to be able to depend on mail delivered period supplies, the first time the delivery was delayed I had to run to the store and then I had spent twice what I needed to spend when my LOLA finally came in. The products are pretty good quality but it's not worth the uncertainty.
26 September 2020
Unprompted review
Reply from LOLA
Hi Rebekah,
Thanks so much for reaching out and sharing your feedback with us. Our team apologizes for the long wait time you experienced with your orders.
I have passed your feedback about our shipping times to our Operations team. We take messages like this extremely seriously and will bring your comments into discussions about shipping times in the future.
We would so appreciate any further insight into this situation, all shipping inquiries seriously. With that in mind, please reach out to us over email and we will assist you as soon as we can.
Thank you again for reaching out, Rebekah.
Best,
Raven
LOLA Customer Team
Great product
I am so happy that I came across this brand. I heard an advertisement on the radio a year ago and decided to try it because I wanted something natural that I was putting in my body. The quality is great and they’re small and discreet, I love this brand and I am so excited it’s at Walmart now.
26 September 2020
Unprompted review
Reply from LOLA
Hi Jennifer,
We're so glad to have you as part of our community! I'm very happy to share that you can find our period and sexual wellness products at your local Walmart!
Here for you,
Maria
The compact tampons are terrible
The compact tampons are terrible! they unravel while in use and this is beyond concerning for feminine health. On several occasions part of the tampon is left behind during extraction. If part of the material in left inside this can cause an infection or other heath problems. I sought Lola for a higher quality product made from cotton but Lola is not delivering a quality product anymore. Please contact your manufacturer because they are not securing the material together and it is coming apart while in use.
25 September 2020
Unprompted review
Reply from LOLA
Hi Kat,
Thank you so much for sharing your candid feedback with us! I am so sorry to hear about your experience with our tampons.
As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesn’t happen again.
I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades.
I took a look at our systems and am not able to locate your account. That said, we always want to help our customers. With this in mind, if you haven't already please reach out to us over email (at help@mylola.com) and we'll be more than happy to assist.
Again, thank you so much for sharing your concern with us. We look forward to hearing from you soon with any additional feedback you can provide!
Best,
Raven
LOLA Customer Team
LOLA saves me time and energy
LOLA gives me the opportunity to think about my period even less than ever. Before my subscription, I would need to buy at least one pack of tampons a month, due to varying flow levels. It’s so nice to be able to easily change the quantities in the box to what I need. I have not had to buy tampons from the store since I started using LOLA. Also, the price is amazing!
25 September 2020
Unprompted review
Reply from LOLA
Hi Monica,
Thank you so much for reaching out and sharing with us! We’re thrilled you’re just as excited as we are. It’s always been our goal to provide as many women as possible with access to high-quality feminine care products.
Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Raven
LOLA customer team
Love these products
Love these products! It's great to be able to customize your box and have it shipped to your house.
24 September 2020
Unprompted review
Reply from LOLA
Hi Kelcey,
Thanks so much for sharing your feedback. We're so glad to hear that you share our enthusiasm for our product and service!
Here for you,
Maria
I love Lola
I love Lola! When my husband and I cut chemicals and fragrances out of our home a few years ago, I knew my feminine products needed an upgrade. I love how simple and discreet the packaging is-- a big change from all of that glaring pink packaging 😳-- as well as the ability to adjust or skip orders when necessary. Couldn't recommend more if you're considering making the switch!
24 September 2020
Unprompted review
Reply from LOLA
Hi Noel,
We are so glad to have you be a part of the LOLA community and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us!
Best,
Alixe
LOA customer team
Periods are a pain, LOLA is not.
I have been using LOLA for over a year for their tampons. What drew me in was the 100% cotton, no bleach, and compact size. Before LOLA I was always left with too many of one and not enough of the another so being able to customize my box and ship on MY schedule for the same price as store-bought tampons made it a no-brainer.
24 September 2020
Unprompted review
Reply from LOLA
Hi Abbey!
Thanks so much for sharing your feedback. We're so glad to hear that you share our enthusiasm for our product and service!
Here for you,
Maria
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