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My London Pharmacy  Reviews 

1,893
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online consultations and the simple ordering steps that make buying treatments completely effortless. Consumers highlight the excellent service, noting that packages arrive well-packed and necessary medications are supplied correctly. Many people appreciate the fast dispatch times and reliable delivery that save them frustrating trips to the doctor. Some reviewers were not happy with delivery delays, noting that shipments occasionally took significantly longer than expected to arrive. A few people also mentioned frustrating experiences with missing parcels and difficulties securing a refund for undelivered items.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast, professional, and reliable... See more

Delivery service

Users describe positive interactions with delivery_service, expressing general satisfaction with the fast... See more

Order

Reviewers mention positive feedback about order processes, highlighting a simple and easy online experience.... See more

Product

Reviewers highlight positive aspects of product availability and ease of obtaining necessary treatments.... See more

User experience

Consumers find user experience to be very satisfying, efficient, and smooth. People frequently highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I feel confident with the company. It was one of my close friends who recommended my London pharmacy. She is a qualified practitioner. I am so glad I took her advise. Everything has ran so smoothly an... See more

Company replied

Rated 5 out of 5 stars

Great service. Brilliant I was able to buy from another pharmacy as my pharmacy connected to my doctors kept on saying they was struggling get the spray and can use something else. So I bought 3 My Lo... See more

Company replied

Rated 5 out of 5 stars

Really easy process, the pharmacists are all lovely, really helpful, knowledgeable. Package arrives on time, never damaged, really happy with the service. Have been ordering from here for over a yea... See more

Company replied

Rated 5 out of 5 stars

I needed a cream quite urgently for my nose and trying to get an appointment to see my dr was quite hard to arrange. Found My London Pharmacy online and answered some questions. Was very easy and stra... See more

Company replied


Company details

  1. #42 of 74 best companies in Weight-Loss Service
  2. #71 of 114 best companies in Online Pharmacy

About My London Pharmacy

Written by the company

My London Pharmacy

We are a GPHC regulated pharmacy and we are a trusted and registered online pharmacy in the UK. We are dedicated to providing an exceptional online pharmacy experience. Since our establishment, we have been committed to making healthcare as simple, affordable, and effective as possible. Our services include online consultations for conditions such as hair loss, erectile dysfunction, weight management, and chronic conditions like Type 2 Diabetes. We aim to make accessing treatments easy and convenient.

We specialise in weight loss treatment plans such as using GLP-1 medications like Mounjaro and Wegovy. We are located in Central London at 45 Newman Street, W1T 1QE and patients can also visit us for their medication pickup.

Our speciality is providing comprehensive weight loss solutions with weekly treatments designed to support your journey to better health. We also offer monthly affordable packages for discreet conditions, ensuring that you can manage your health without compromising on privacy or breaking the bank. Our goal is to make high-quality healthcare accessible and budget-friendly, tailored to your individual needs.

You can access treatments without needing a prior prescription through our online consultation service. Our doctors assess your suitability, generate a prescription at no extra charge, and our pharmacy team prepares and delivers your medication directly to your door. We specialise in fast, discreet delivery across the UK, ensuring that your health needs are met with professionalism and privacy.

We have over 4000 weight loss patients and our focus is to provide our patients with the best possible service and to be on hand to help you with any questions you may have!

We offer free and unlimited video calls with our clinicians on request to offer the best personal service in the market.

When you contact us on phone and email you get to a real person - no chat bots or AI answers. Do not settle for second best!

It’s simple.

1. Online consultation Answer our quick health questions in just 2 minutes.

2. Genuine prescription

Get a fast prescription from our UK medical team if eligible.

3. Discreet delivery

We send your treatment in discreet packaging within 24 hours.

Written by the company

Prescription Treatment
Clinically approved treatments that lower appetite and improve metabolic function, prescribed by our UK medical team.
Health tracking
Monitor your progress and health improvements with the ongoing support of our dedicated team of clinicians.
Private community
Join a group of like-minded people to celebrate successes, share experiences and keep each other motivated.
Wide range of treatments
Beyond weight loss, we treat hair loss, sexual health, skin conditions, hormonal health and more; all from one discreet online clinic.

Contact info

Promotion box for My London Pharmacy

Find our weight loss treatment plan HERE

Mounjaro and Wegovy available now

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(1,893)

1,113 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy quick service

Easy quick service. Quick delivery

1 July 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you for your feedback. We're glad you found our service easy and quick, with fast delivery.

Rated 5 out of 5 stars

My review

Site was easy to navigate, great response and quick delivery

6 July 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you, Anthony. We're glad you found the site easy to navigate with great response and quick delivery.

Rated 5 out of 5 stars

Very helpful

Very helpful, fast quick service and reasonable prices.

6 July 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you, Chris. We're glad you found our service quick and helpful, with reasonable prices.

Rated 1 out of 5 stars

Sent me the wrong dosage for my…

Sent me the wrong dosage for my medication which would have been catastrophic to my health had I not have noticed. Emailed them immediately stating the urgency of a replacement….no response at all! Will have to contact my bank and instruct a money back order. Despicable! I do not recommend.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Quick and easy fast delivery 👌

3 July 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you, Clare. We're glad you found our delivery quick and easy.

Rated 5 out of 5 stars

Thankyou I was able to source the…urgently needed cream

Thankyou I was able to source the medication I needed quickly and efficiently and to know that my request was overseen by a clinician was reassuring.

3 July 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you for your feedback. We're glad we could source your medication quickly, with the reassurance of clinical oversight.

Rated 4 out of 5 stars

The delivery service is efficient

The delivery service is efficient and offers advance tracking capabilities.

3 July 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Good afternoon William,

Thank you for taking the time to leave us a 4-star review.

We are pleased to hear that you had a positive experience with our service. We also appreciate your feedback, as it helps us identify opportunities to improve and provide an even better experience for our patients.

Thank you for choosing us. We look forward to supporting you again in the future.

Warm regards,

Bushra
Customer Support Team

Rated 5 out of 5 stars

Online application excellent and good…

Online application excellent and good communication and assessment from clinicians

2 July 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you, Kay. We're glad you found the application process excellent, with good communication and assessment from our clinicians.

Rated 5 out of 5 stars

Five stars deserved

Excellent service!:)

29 June 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you, Anita. We're glad you had an excellent experience with us.

Rated 1 out of 5 stars

This company did supply the medication…

This company did supply the medication I ordered. What they also did was store my payment method and make it impossible for me to remove it.
When I requested a repeat they did an online assessment and took payment without asking me. They also set up a monthly replenishment cycle which I don’t need. It’s typical of the worst sharp practices of internet sales techniques. I hate this stuff and means I have no brand loyalty.

7 July 2026
Unprompted review
My London Pharmacy  logo

Reply from My London Pharmacy

Dear John,

Please note that we never charge you unless you request the order. The email you received stated if you answer the form and request an order, that we will create it and send it to you. You even confirmed on one of the questions to receive your order ASAP!

We are surprised that after this you were shocked to have received an order?

We are happy to have provided an efficient service and to have provided the order you explicitly requested from us.

Best
Support Team

Rated 5 out of 5 stars

The product was

The product was - once I had responded to some questions to ensure it was for me, that I was familiar with it and that I knew the side effects - relatively easy to purchase safely and was delivered promptly. It was helpful to get what amounts to a repeat prescription for me for a product I know, trust & have used very sparingly for several years without having the fuss and difficulty of trying to see a GP in person. Thank you.

30 June 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you, Simon. We're glad the process was easy and safe, and that we could support your ongoing prescription needs without the hassle of an in-person GP visit.

Rated 5 out of 5 stars

Done an online consultation and…

Done an online consultation and received medication in the post. Excellent service highly recommend

16 June 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you for your feedback. We're glad the online consultation was straightforward and that your medication arrived promptly.

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