Total con. Realised immediately that this was nothing more than a repetitive and basic plan, when in fact I had been following a low carb diet for a while and was looking for some new inspirat... See more
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Visiting my GP feeling really anxious and low, I explained my feeings in depth. I was extremely impressed with the advice given which was to read about David Unwin. I was tremendously impressed and ma... See more
Company replied
Their website is confusing - unable to access anything - never able to view a menu or food plan. They billed again two months later. I immediately requested a refund. They refused to issue a re... See more
Company replied
I thought this program was something else. I have tries many times to cancel the subscription. You literally have to go to 5 different sites and make sure you read all the information. It has been 11... See more
Company replied
Company details
Written by the company
Introducing our Low Carb plan - your ultimate weight loss solution, perfect for maintaining an active lifestyle! Designed to keep carbohydrates under 40% of your daily calories, our digital platform offers personalized recipes rich in protein and healthy fats. Explore step-by-step video tutorials, making cooking a breeze with delicious and easy-to-prepare dishes. Stay organized with a printable weekly shopping list and enjoy pre-calculated portions tailored to your habits and preferences. Embrace a fully personalized Low Carb plan, treating yourself to four delectable meals each day. Elevate your diet and embrace a healthier lifestyle today!
Contact info
3.4
Average
42 reviews
Hasn’t replied to negative reviews
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Total con
Total con. Realised immediately that this was nothing more than a repetitive and basic plan, when in fact I had been following a low carb diet for a while and was looking for some new inspiration (incidentally ChatGBP provided exactly what I wanted and it was FOC!)
I emailed to cancel, receiving an immediate reply asking that I reconsider. I wrote again stating that I just wanted to cancel and heard nothing back, naturally assuming this would be actioned.
Yesterday, the subscription was taken from my account and when I queried this, I was informed that a further link needed to have been completed by me, that perhaps it had gone into spam etc etc.
Nonsense, and in any case if one needed to click a link, this should be made readily available via the App. I have now been told they will not refund my money and been sent a further email, asking that I confirm my email address which eventually triggers a cancellation link. It is my belief that this incredible complicated and long-winded cancellation process is intended to dupe people out of their money.
Truly, don’t bother.
9 July 2025
Unprompted review
I agree w all other poor reviews
I agree w all other poor reviews. Refunding and canceling subscription is impossible , typical website trap. No humans to contact, no phone number, support only puts you into FAQ list of articles. Auto duction continues to occur NO CONFIRMATIONS COME FROM THEM THAT THEY RECEIVED YOUR CANCEL OR REFUND REQUESTS. I've lodged complaint and appeal topayPal but it takes lots of documentation with LOWcarb diet to process - exremely time consuming - I'm contacting attorney general, legislator, and Better biz bureau next
3 March 2025
Unprompted review
Reply from My Low Carb Diet
Hello RH,
Thank you for your feedback! Please, note we have outlined all in our Terms and Conditions to which you have agreed when the meal plan was paid for. On the final page of the creation process, it is clearly stated what and how the payments work.
If we can assist further, do not hesitate to get in touch with our Support Team at support@mylowcarb.diet
Best Regards,
My Low Carb Team
Stay Away
Their website is confusing - unable to access anything - never able to view a menu or food plan.
They billed again two months later. I immediately requested a refund. They refused to issue a refund falsely claiming I had accessed the meal plan.
This is a scam IMO.
7 December 2024
Unprompted review
Reply from My Low Carb Diet
Dear Client,
Thank you for sharing your experience, and we’re sorry to hear about the challenges you faced. We aim to provide clear navigation on our website and transparent information about subscription terms.
Regarding refunds, we adhere to our Terms and Conditions, which state that refunds are not possible once digital content has been accessed. However, we’d like to investigate your case further to ensure everything was handled appropriately.
Please contact us at support@mylowcarb.diet with your account details, and we’ll be happy to assist you.
Best Regards,
My Low Carb Team
Today was the first step
Your web site was easy to follow and I look forward to shifting some weight.
4 September 2024
Unprompted review
Reply from My Low Carb Diet
Hello Norma,
Thank you for your kind feedback!
We’re delighted to hear that you find our website easy to navigate. We're excited to be a part of your journey, and we’re confident you’ll see great results.
If you ever need any support or have questions along the way, feel free to reach out to us at support@mylowcarb.diet.
Best Regards,
My Low Carb Team
My low self Esteem
Visiting my GP feeling really anxious and low, I explained my feeings in depth. I was extremely impressed with the advice given which was to read about David Unwin. I was tremendously impressed and made the decision to sign up. I was surprised how easy it was to get everything done so quickly.
9 July 2024
Unprompted review
Reply from My Low Carb Diet
Hi Anne,
We're thrilled that you're enjoying the benefits of our meal plan. Keep up the good work, and if you ever have questions or need support along the way, don't hesitate to reach out to our Support Team at support@mylowcarb.diet
Best Regards,
My Low Carb Team
Scam
Placed an order for 1 month, subscription trap/scam. Was billed monthly which was not authorized. They then claim it's in the small print. Disgusting.
6 June 2024
Unprompted review
Reply from My Low Carb Diet
Hello Ken,
Thank you for the feedback!
Please, be advised it is mentioned on a few places what the service is and what do we provide. This is also explicitly stated in our Terms and Conditions to which you have agreed at the time of purchase.
Best Regards,
My Low Carb Team
it's a typical subscription trap
it's a typical subscription trap, it is extremely hard to find a way to contact them and to cancel the subscription and when I requested a refund based on their money back guarantee their customer service was appalling. stay away!!!
7 May 2024
Unprompted review
Reply from My Low Carb Diet
Hello PZ,
Thank you for your feedback!
We have checked the communication with our Support Team and your case further, and can confirm the meal plan has been accessed multiple times across the duration period.
Please, note the subscription/refund policies are clearly outlined in our Terms & Conditions to which you have agreed at the time of purchase.
Best Regards,
YourKeto Team
Easy to follow instructions
18 March 2024
Unprompted review
Reply from My Low Carb Diet
Hello Colin,
We're delighted with your 5-star feedback! It's wonderful to hear that our meal plan is a part of your healthy lifestyle. Your dedication is inspiring, and our Support Team is ready to assist. Reach out to us at support@mylowcarb.diet for any queries.
Best Regards,
My Low Carb Team
INCORRECT
I never ever ordered anything with them and have never ever received anything!!! but have been charged an amount EVERY month.
When I realized I tried to cancel and got an email that confirmed my cancellation but was charged again afterwards. Totally incorrect!!! Warning: Don't order anything here!
14 February 2024
Unprompted review
Reply from My Low Carb Diet
Hello Lotte,
Thank you for the feedback!
We're sorry to hear about your negative experience, and will be glad to investigate further. Please, do not hesitate to get in touch with our Support Team at support@mylowcarb.diet.
Best regards,
My Low Carb Team
My low carb plan
My low carb plan has been extremely helpful in steering me in the right direction. Planning meals that i like . Which makes things easier going forward.
11 February 2024
Unprompted review
Reply from My Low Carb Diet
Hello G Hodgetts,
We're overjoyed that our meal plan is contributing to your healthier lifestyle. Your journey is important to us, and our Support Team is here for you whenever you need help. Contact us at support@mylowcarb.diet anytime.
Best Regards,
My Low Carb Team
Very easy to understand
I understand them very well and can't wait to get started on this diet
11 February 2024
Unprompted review
Reply from My Low Carb Diet
Hello Ann,
We're excited that our meal plan you have decided to place your trust in us. We're beyond happy the meal plan is to your liking. Your success is our mission, and our Support Team is available to assist you. Reach out to us at support@mylowcarb.diet anytime.
Best Regards,
My Low Carb Team
Not happy
I thought this program was something else. I have tries many times to cancel the subscription. You literally have to go to 5 different sites and make sure you read all the information. It has been 11 days and I still have not gotten anyone to cancel. BIG FAT run around. I am not happy. I will be posting this on my social media.
3 February 2024
Unprompted review
Reply from My Low Carb Diet
Hello Therese,
Thank you for taking the time to share your 5-star review! We're so pleased to hear that our meal plan is helping you achieve your health and wellness goals. Your dedication is commendable, and our Support Team is always here to assist you. Contact us at support@mylowcarb.diet if you need any help.
Best Regards,
My Low Carb Team
Easy geting around website.
25 January 2024
Unprompted review
Reply from My Low Carb Diet
Hello Lisa,
We're excited that our meal plan is contributing to your well-being. Your success is our mission, and our Support Team is available to assist you. Reach out to us at support@mylowcarb.diet anytime.
Best Regards,
My Low Carb Team
Just a waste of money
Just a waste of money! Purchased the plan for 3 months in hopes of new meal ideas. But it's just some basic meals, side dish I got was only potatoes EVERY DAY. Snack ideas are just sad - eat some nuts...VERY DISAPPOINTED. Some photos on the website look really yummy, but you don't get those in the plan. Would really like to get my money back for this scam!
24 January 2024
Unprompted review
Reply from My Low Carb Diet
Hello Margarita,
Thank you for your feedback! We're sorry to hear of your experience.
Please, do not hesitate to reach to our Support Team for further assistance at support@mylowcarb.diet.
Best Regards,
My Low Carb Team
Reply from My Low Carb Diet
Hello Peter,
We're grateful for your 5-star rating! It's wonderful to hear that our meal plan is making a difference in your life. Your journey is important, and we're here to support you. If you have questions or need assistance, please don't hesitate to contact our Support Team at support@mylowcarb.diet.
Best Regards,
My Low Carb Team
easy so far!!
8 January 2024
Unprompted review
Reply from My Low Carb Diet
Hello Michael,
We're grateful for your 5-star rating! It's wonderful to hear that our meal plan is making a difference in your life. Your journey is important, and we're here to support you. If you have questions or need assistance, please don't hesitate to contact our Support Team at support@mylowcarb.diet.
Best Regards,
My Low Carb Team
I would give this 0 stars if I could
I would give this 0 stars if I could. The diet was rubbish and I didn’t use it, the plan was purchased in Jan 2023. I forgot all about it until another payment was taken this January 2024. I thought an error was made and I contacted them to ask for a refund as I hadn’t authorised the payment and was told I couldn’t have one. This is theft! The plan was rubbish and I wouldn’t have renewed. Avoid at all costs
6 January 2024
Unprompted review
Reply from My Low Carb Diet
Hello Nyree,
Thank you for the feedback!
We have checked our systems with the provided e-mail address, however, were unable to locate an account with us. We have also checked for e-mail communication with the same and were unable to locate one as well.
Please, do not hesitate to get in touch with our Support Team at support@mylowcarb.diet
Best Regards,
My Low Carb Team
A boiled egg or a banana is not a…
A boiled egg or a banana is not a recipe. This app is a rip off!
Update: now they are still charging me without refund and no way of canceling the subscription even after contacting their support team. If they won’t fix this I will have to cancel my credit card so they won’t keep ripping me off!! Horrible experience!
27 December 2023
Unprompted review
Reply from My Low Carb Diet
Hello Maria,
Thank you for your feedback!
If you dislike any of the recipes, you can replace/add new ones from the Replace Recipes option. We would be glad to assist further with that. Do not hesitate to get in touch with our Support Team at support@mylowcarb.diet
Best Regards,
My Low Carb Team
App easy to navigate
App easy to navigate. Have high hopes for this eating plan.
7 December 2023
Unprompted review
Reply from My Low Carb Diet
Hello Dana,
We're excited that our meal plan is contributing to your well-being. Your success is our mission, and our Support Team is available to assist you. Reach out to us at support@mylowcarb.diet anytime.
Best Regards,
My Low Carb Team
Good advice thanks
9 November 2023
Unprompted review
Reply from My Low Carb Diet
Dear James,
We're excited that our meal plan is contributing to your well-being. Your success is our mission, and our Support Team is available to assist you. Reach out to us at support@mylowcarb.diet anytime.
Best Regards,
My Low Carb Team
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