The salesman visited our house and explained everything about the company and the relevant products available, even showing a few videos to make things clearer. He surveyed the staircase area and t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was our first purchase of a stair lift so I contacted MyMobilityUK. Within 24hrs Chris Hewson came and gave us a full description of everything. Lovely guy.He was excellent in explaining everything... See more
Company replied
We’ve had Steve Watson here today helping us with choosing a stairlift. We felt at ease from the moment Steve arrived, he was polite and helpful. He was very knowledgeable and was able to answer all o... See more
Company replied
Steve Watson called today only rang up this morning, my lift has broken down and needed a replacement, he was very polite and helpful, sorted out a reconditioned carriage so we are very pleased, save... See more
Company replied
Company details
- #47 of 71 best companies in Mobility equipment supplier
- #5 of 6 best companies in Lift Service
Written by the company
My Mobility UK is your trusted nationwide provider of affordable, reliable stairlift solutions. We help families across the UK regain their independence at home with a wide range of new and reconditioned stairlifts, tailored to fit every type of staircase — straight, curved, or outdoor. We pride ourselves on delivering honest advice, transparent pricing, and rapid service. Every stairlift we install includes: - A minimum 12-month warranty - Free survey and no-obligation quote - Professional installation by qualified engineers - 24/7 support for aftercare and servicing Whether you're looking for a quick install, a second-hand stairlift, or expert guidance for a loved one, we're here to help, with no pressure and no pushy sales tactics. We also provide: - Stairlift removal and buyback services - Installation within days, not weeks - Flexible finance options, subject to eligibility Thousands of families trust My Mobility UK because we put care, convenience, and cost at the heart of everything we do. 🌐 Learn more at mymobilityuk.co.uk 📞 Call us on 0800 129 9191 to speak to a friendly advisor
Our promise to you
Written by the company
- We’re committed to our customers!
- We have a longstanding commitment to treat every customer with respect, support, and kindness.
- Quality you can trust
- We provide reliable stairlifts, installed by professionals, with honest advice and transparent pricing.
- Here when you need us
- Our friendly team is available to answer questions and provide aftercare whenever you need it.
Our installation promise
Fast, professional fitting
Get your stairlift expertly installed within days of order confirmation.
Contact info
5 Roydsdale Way, BD4 6SE, Bradford, United Kingdom
- 0800 129 9191
- office@mymobilityuk.co.uk
- mymobilityuk.co.uk
Trusted Stairlifts, Great Value
4.7
Excellent
313 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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John was awesome a scholar and a…
John was awesome a scholar and a gentleman straight forward honest and fair service was brilliant price was very good
5 March 2026
Reply from My Mobility UK
Thank you for your review, Nassar. We’re very pleased to hear that John provided honest and straightforward advice and that you were happy with both the service and price. We’ll be sure to pass your kind comments on to him.
From start to finish,very professional
From start to finish,very professional, I must say thanks to the surveyor Mike Carrol and to to smashing efficient fitter Shaun , happy wifey too
27 February 2026
Reply from My Mobility UK
Thank you for your review, Stephen. We’re delighted to hear you were happy with the service from start to finish. We’ll be sure to pass your thanks on to Mike and Shaun. It’s great to hear your wife is pleased with the result too!
The representative Chris Newson…
The representative Chris Newson explained everything in detail and also showed us videos of the product working. He was very polite and helpful.
4 March 2026
Reply from My Mobility UK
Thank you for your feedback, Trevor. We’re very pleased Chris was able to explain everything clearly and demonstrate how the product works. We really appreciate you taking the time to leave your review.
Steve Watson excellent service and very…
Steve Watson excellent service and very professional ….
4 March 2026
Reply from My Mobility UK
Thank you for your review, Grant. We’re pleased to hear you received excellent service from Steve and that you found the experience professional. Your feedback means a lot to us.
Steve Watson called today gave us…
Steve Watson called today gave us options and was very helpful, decided on a nearly new lift and a big thank you Steve, a credit to your company
3 March 2026
Reply from My Mobility UK
Thank you for your kind review, Mr Fell. We’re glad Steve was able to provide helpful advice and guide you through the options to find a suitable nearly new stairlift. We’ll be sure to pass your comments on to him.
Reply from My Mobility UK
Thank you for your review, Helen. We’re delighted to hear that Steve provided fantastic service. Your feedback is greatly appreciated.
Julie was very helpful and explained…
Julie was very helpful and explained everything to me and left me feeling confident in my purchase.
28 February 2026
Reply from My Mobility UK
Thank you for your lovely review, Janet. We’re very pleased Julie was able to explain everything clearly and leave you feeling confident in your purchase. We’ll be sure to share your feedback with her.
Reply from My Mobility UK
Thank you for your review. We’re pleased to hear that Steve provided clear and knowledgeable advice and made the process easy to understand. Your feedback is much appreciated.
No 1 for stair lifts
From the first enquiry I was treated with respect & kept up to date with the progress, the surveyor was polite & knowledgeable with good advice, the price I was given was good. The stair lift was expertly fitted 1 week later by a real professional fitter.
This company provides real service rarely seen nowadays.
17 February 2026
Reply from My Mobility UK
Dear Keith,
Thank you for your fantastic review. We’re delighted you felt respected and well looked after throughout the process. It’s great to hear everything went smoothly from survey to installation — your kind words mean a great deal to our team
Very nice and helpful gentleman
Very nice and helpful Keith Hall he was very polite and explained everything in great detail. I was very impressed with him.
25 February 2026
Reply from My Mobility UK
Dear Mrs Whowell,
Thank you for your lovely feedback. We’re so pleased you found the service polite, helpful and clearly explained. We really appreciate your 5-star review.
my stairlift
your sales rep (Steve Watson ) arrived on time, was polite ,knowledgable and friendly who gave me a comprehensive opinion of the stairlift I was interested in, I ultimately decided to go ahead with my original choice, I have since had the stairlift fitted and it works exactly as described ,the fitter (Lee)was also very good and efficient in all a very good product that did exactly as promised, well done M.D.
19 February 2026
Reply from My Mobility UK
Dear Michael,
Thank you for your wonderful review. We’re pleased Steve and Lee provided knowledgeable and efficient service, and that your stairlift is working exactly as described. We truly appreciate your support.
Kind regards,
My Mobility Stairlifts
Upstairs Downstairs !the whole process of choosing a helping handing a…
the whole process of choosing a stairlift from the options and type available and suitable for my home ,was explained thoroughly and courteously and in a confident and friendly manner by Siobham at her visit.
23 February 2026
Reply from My Mobility UK
Dear Susan,
Thank you for your kind comments. We’re delighted Siobhan was able to guide you clearly and confidently through the options available. We appreciate you taking the time to leave a review.
Kind regards,
My Mobility Stairlifts
Nice personable lady
Nice personable lady. Friendly & knowledgeable.
24 February 2026
Unprompted review
Reply from My Mobility UK
Thank you for your 5-star review. We’re so pleased you found the service friendly and knowledgeable — your feedback is greatly appreciated.
Kind regards,
My Mobility Stairlifts
Simon Hazael the surveyor came to…
Simon Hazael the surveyor came to assess us for a stairlift and are very happy to say we purchased exacty what we required with the expert advice frim Simon who is a credit ti his company
24 February 2026
Unprompted review
Reply from My Mobility UK
Dear Ian,
Thank you for your fantastic feedback. We’re delighted Simon was able to provide expert advice and help you choose exactly what you needed. We’ll be sure to pass on your kind words.
Preliminary Visit
This was a preliminary sales visit to explore the possibility of a chair lift at my apartment. Paula was knowledgeable and professional providing me with detailed information on type of chair and installation details. I have all the information needed to make my decision
24 February 2026
Reply from My Mobility UK
Dear Mr Craven,
Thank you for your positive review. We’re pleased Paula was able to provide clear and detailed information to help you make an informed decision. We’re here if you need any further assistance.
Kind regards,
My Mobility Stairlifts
The surveyor Simon hazel came to my…
The surveyor Simon hazel came to my sons home to survey for a starlift and we were very happy with his professional attitude and the wonderful choice of stairlifts at very competitive prices of which we chose a st 600 which is being fitted on Friday to our delight.
24 February 2026
Unprompted review
Reply from My Mobility UK
Dear Mark,
Thank you for your great review. We’re delighted you were happy with Simon’s professional approach and competitive options. We hope the installation goes smoothly on Friday and that you’re thrilled with your new stairlift.
Kind regards,
My Mobility Stairlifts
Everybody we dealt with was really…
Everybody we dealt with was really helpful from surveyor Simon to fitters Charlie and Josh. Clean, tidy and on time all with good manners and humour!
23 February 2026
Reply from My Mobility UK
Thank you so much for your wonderful review.
We’re delighted to hear that Simon, Charlie and Josh all made such a positive impression. Clean, tidy, punctual and friendly service is exactly what we strive for, so it’s fantastic to know that came across — humour included!
We really appreciate you taking the time to share your experience.
Siobhan was a very pleasant helpful…
Siobhan was a very pleasant helpful lady. Arrived when she said she would and measured everything for us.
Gave us a quote on 3 Stair lifts.
Excellent
23 February 2026
Unprompted review
Reply from My Mobility UK
We’re so pleased to hear that Siobhan was helpful, punctual and thorough during her visit. Providing clear options and detailed quotations is an important part of helping our customers make the right choice, so we’re glad you found the service excellent.
We appreciate your review very much.
Fast and efficient service
Fast and efficient service, reasonable price. Friendly and helpful.
13 February 2026
Reply from My Mobility UK
Dear Jane,
Thank you for your kind review.
We’re delighted that you found our service fast, efficient and reasonably priced. Friendly and helpful support is what we aim to provide every time.
Thank you for choosing My Mobility UK.
Polite and professional approach with…
Polite and professional approach with no pushy salesmen. John Parkhill who I dealt with was a very down to earth straightforward gentleman and answered any questions without beating about the bush. So far so good so yes highly recommend the firm.
19 February 2026
Reply from My Mobility UK
Dear Dave,
Thank you for your fantastic feedback.
We’re very pleased to hear that you found John professional, straightforward and easy to deal with. We pride ourselves on offering honest advice without any pressure, so it’s great to know that reflected in your experience.
Thank you for your recommendation — it means a great deal to us.
Kind regards,
The My Mobility UK Team
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