Banner for my money matters.

my money matters. Reviews 

372
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, polite, and knowledgeable, often going above and beyond to provide clear explanations and support. People frequently highlight the excellent customer service, noting the quick and efficient responses received. Many found the overall service to be very effective, making complex tasks easy to understand and manage. Reviewers also appreciated the clear and easy-to-understand information provided, often without jargon, which significantly improved their user experience. The support received, whether through online chats or webinars, was consistently described as informative and engaging, helping individuals feel more confident and well-informed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and efficiency of the... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and easy access to... See more

User experience

Users describe positive interactions with user experience, finding processes simple and easy to understand,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... See more

Company replied

Rated 5 out of 5 stars

Tracey provided exceptional customer service from the start. She was very reactive in her response, was very clear with guidance. When Tracey asked for further information she was very polite and... See more

Rated 5 out of 5 stars

Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more

Company replied

Rated 5 out of 5 stars

Nirin was very polite, patient and supportive. Nirin went over information for me even though it was recorded. Nirin provided me with the information beyond that which was provided and that I was no... See more

Company replied


Company details

  1. #25 of 108 best companies in Alternative Financial Services

Written by the company

Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.


Contact info

4.9

Excellent

TrustScore 5 out of 5

372 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(372)

372 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Professional Service

This was a great experience as Katie was super helpful, professional and easy to engage in the discussion with and she supported me with necessary amendments on my agreement to proceed

16 June 2026
my money matters. logo

Reply from my money matters.

We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!

Rated 5 out of 5 stars

Very useful information and easy to…

Very useful information and easy to understand and follow a complicated topic

16 June 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thank you so much for this review! The team will be delighted to hear your feedback!

Rated 5 out of 5 stars

Positive Feedback

Kelsey has supported me on a couple of occasions and has dealt with all my queries really quickly.

15 June 2026
Unprompted review
my money matters. logo

Reply from my money matters.

We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!

Rated 5 out of 5 stars

Whenever I contact the company I always…

Whenever I contact the company I always get a prompt and helpful response.

15 June 2026
my money matters. logo

Reply from my money matters.

Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.

Rated 5 out of 5 stars

Knowledgeable and helpful without…

Knowledgeable and helpful without waiting long for a response/information.

15 June 2026
my money matters. logo

Reply from my money matters.

Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.

Rated 5 out of 5 stars

Super quick response

Super quick response to my query and made the changes I requested within minutes of my request

15 June 2026
my money matters. logo

Reply from my money matters.

We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.

Rated 5 out of 5 stars

It was great experience

It was great experience, as my concern was sorted straightaway. Person who deal with inquiry was knowledgeable and dealt with issue quickly.

15 June 2026
my money matters. logo

Reply from my money matters.

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.

Rated 5 out of 5 stars

the reply was very quick and i received…

the reply was very quick and i received the information i required - a good experience.

12 June 2026
my money matters. logo

Reply from my money matters.

Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.

Rated 5 out of 5 stars

Very helpful

I have found the team at my money matters knowledgeable and very helpful in answering all questions.

12 June 2026
my money matters. logo

Reply from my money matters.

Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.

Rated 5 out of 5 stars

Congratulations

Congratulations, Kelsey!
I wanted to take a moment to follow up on my previous application and express my gratitude for the assistance I received from you, which was as commendable as that of your colleague Nirin. I appreciate that you ensured I have a link in my file for easy access to make any future upgrades or adjustments. Your guidance through my earlier application was invaluable, as you addressed all outstanding issues and provided me with the necessary tools to stay organised. This support has significantly reduced my worry regarding the review of my future plans. Thank you for your efforts; your help is truly appreciated. I hope you continue to spread positivity and support to others, just as you did for me, as it contributes to making the world a better place.

12 June 2026
Unprompted review
my money matters. logo

Reply from my money matters.

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.

Rated 5 out of 5 stars

Excellent customer service from Katy

Excellent customer service from Katy, who arranged me an appointment with an advisor for next Monday and actually answered some of my questions - thank you

12 June 2026
my money matters. logo

Reply from my money matters.

We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.

Rated 5 out of 5 stars

All sorted thanks

12 June 2026
my money matters. logo

Reply from my money matters.

Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon

Rated 5 out of 5 stars

Kelsey understood my issue and was able…

Kelsey understood my issue and was able to offer an easy solution to it. She was both friendly and professional and will follow up if the actions have been implemented.

11 June 2026
my money matters. logo

Reply from my money matters.

Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.

Rated 5 out of 5 stars

No waiting to answer my call and Kelsey…

No waiting to answer my call and Kelsey was very helpful in answering in questions and booking me an appointment.

11 June 2026
my money matters. logo

Reply from my money matters.

Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.

Rated 5 out of 5 stars

Nirin's exceptional customer services…

Nirin's exceptional customer services to me. I had booked for a training today, however it did show on the calendar of the Money Matter financial Education Coach. He help secure another appointment for me today.

11 June 2026
my money matters. logo

Reply from my money matters.

We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.

Rated 5 out of 5 stars

I had an uncertainty with using an…

I had an uncertainty with using an application on the MM website which was sorted out by the MM assistant (Sandra).

10 June 2026
my money matters. logo

Reply from my money matters.

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.

Rated 5 out of 5 stars

Called in today with a few questions.

Called in today with a few questions.
The guy was so helpful, answered all my questions and put me at ease when flapping about making an error

10 June 2026
my money matters. logo

Reply from my money matters.

Thank you so much for this review! The team will be delighted to hear your feedback!

Rated 5 out of 5 stars

Gaining support.

I began to communicate on the chat box. There was a quick reply where I was given a phone number and able to talk to the person directly.
Very lovely person helped me and a meeting quickly arranged.

10 June 2026
my money matters. logo

Reply from my money matters.

We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.

Rated 5 out of 5 stars

Consultant was very patient and was…

Consultant was very patient and was very helpful

10 June 2026
my money matters. logo

Reply from my money matters.

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.

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