Excellent buyer experience, easy to order and pay for the item I bought. Lots of options for the item I needed and the prices were very competitive compared to another online market place. Sadly th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For the most part, great; however, one of the products arrived damaged, which, to their credit, they have dealt with the situation quickly and efficiently.
I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you... See more
We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi... See more
Company details
Written by the company
My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.
Contact info
United Kingdom
- mymotorworld.com
4.0
Great
3k reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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A excellent service great products and…
A excellent service great products and never had any issues with them all the times I’ve used them. Would highly recommend.
14 January 2026
Unprompted review
Good qualty diesil oil
11 January 2026
Unprompted review
very good service
14 January 2026
Unprompted review
great price and delivery service to the…
great price and delivery service to the door
8 January 2026
Unprompted review
Sent wrong battery
Very nice to upgrade the battery,because the one I ordered was out of stock even though the website said it was in stock sadly it didn't fit and then they couldn't supply another one ,forcing me to look elsewhere now I have to return the battery and wait for refund, not sure if i'll use this company again, they should have known the battery wouldn't fit its make/model specific.
9 January 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback. We’re sorry for the inconvenience caused. As the battery you originally selected was out of stock, we upgraded you to an equivalent that matched the specifications of your original choice. Unfortunately, the replacement didn’t fit your vehicle, which can sometimes happen if the original selection wasn’t fully compatible.
We’ve arranged for the return and refund, and appreciate your patience. We’ll continue working to ensure fitment information is as clear as possible for all our customers.
Ordered a battery just to be told there…
Ordered a battery just to be told there is none in stock so they would send a equivalent which turned out to be a completely different battery that didn't fit my car and it was also damaged, now pushing for a refund which seems to be quite a task considering this is their error. I would/will not be ordered off this site again.
2 January 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback. We’ve checked our records and can confirm that the item supplied matches the product that was ordered. As the correct item was provided, we are unable to issue a refund.
We understand this may be frustrating, but we must follow our policy regarding correctly supplied orders.
New wipers…no show…
Despite paying for “Express delivery” I have been waiting 5 days plus for my replacement wipers. Now raining and old wipers destroyed when auto wipers kicked in during the frost last week. Sold as 1-2 days from order. 15 miles from my nearest auto factors. Desperately poor service…..
8 January 2026
Unprompted review
Reply from My Motor World
I’m very sorry to hear about your experience and completely understand your frustration, especially given the weather and the issue with your old wipers. You’re right, our “Express Delivery” service is meant to get items to customers within 1–2 days, and it’s clear we didn’t meet that expectation here.
Please accept our apologies for the delay and the inconvenience this has caused. We’re reviewing what went wrong with this order to ensure it doesn’t happen again.
Thank you for your feedback, it’s invaluable in helping us improve our service.
The most I dislike the most is a courier…
The thing I dislike the most is a courier decided to deliver my parcel somewhere else so with this experience, not very happy
9 January 2026
Unprompted review
Reply from My Motor World
I’m really sorry to hear about your experience. I completely understand how frustrating it must be to have your parcel delivered to the wrong place. This is not the service we aim to provide, and I appreciate you taking the time to share your feedback.
Thank you for your patience, and again, I’m very sorry for the inconvenience.
Easy to navigate website
Easy to navigate website, prices are very reasonable, quick delivery.
I have used other car part companies and quite often the incorrect part or a part not suitable for my car was sent - I am very pleased to say this has not been the case with my motor world.
7 January 2026
Unprompted review
Next day delivery turned into 3days and…
Next day delivery turned into 3days and then they delivered 2 new car batteries instead of 1.
Every time you message them you get what appears to be an AI response and the track my parcel app doesn't work.
8 January 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback, and I’m very sorry for the frustration caused by your recent order. It’s completely understandable to be disappointed when next-day delivery turns into three days, and then receiving two batteries instead of one adds to the confusion.
I also appreciate your comments regarding our messaging and tracking systems. We aim to provide clear communication, and I’m sorry that you felt the responses were automated and the tracking app didn’t work as expected.
Please be assured that we are reviewing these issues internally to prevent this happening in the future. If you still have the extra battery or any other concerns about your order, we’d be happy to help resolve them promptly.
Thank you for bringing this to our attention.
Good service very helpful value for…
Good service very helpful value for money
5 January 2026
Unprompted review
Desperately needed a part and delivered…
Desperately needed a part and delivered next day. Great service!
6 January 2026
Unprompted review
Very 👍 for quick delivery as ordered
Very 👍 for quick delivery as ordered
7 January 2026
Unprompted review
Cheapest price for the alternator I…
Cheapest price for the alternator I needed by far. Fast delivery too. I will definitely be ordering from them again.
6 January 2026
Unprompted review
Disgusting customer service
I typed in my car registration? To match the product I need to the car. It’s given me the wrong item which clearly know nothing about hence why I used their service. To be met with broken english, repeating what I’ve said. To then give me attitude because they couldn’t solve my issue. Remi, needs a few English classes and to be taught not to give attitude to customers.
8 January 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback. I’m sorry you feel frustrated with the service you received.
For clarity, our system matches parts to vehicles based on the information provided at the time of order. In this case, the part you ordered (BOS1457433585) is not compatible with your vehicle, which is why we could not offer a direct exchange. Our team followed our standard returns procedure, and we provided you with a Returns Authorisation Number so the item can be returned for a full refund.
We do take all customer feedback seriously. However, abusive language and personal attacks toward our team are not acceptable, and we cannot tolerate them. We always aim to assist with returns and replacements in a professional manner.
If you choose to return the item, we’ll process your refund promptly once it arrives at our warehouse.
Great site will definitely buy again
Easy site to use your plenty of parts to choose from and recently cheap too highly recommend people buy from here fast delivery and good quality products
2 January 2026
Unprompted review
Would have been 5 star but sadly My…
Would have been 5 star but sadly My Motor World use EVRi as their courier and they are the worst, most unreliable courier in the country.
I have no problem with the service from My Motor World, just the delivery company and the lies/excuses as to why the can’t deliver..
3 January 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback and for being honest about your experience. I’m glad to hear you’re happy with the service from My Motor World, and I completely understand your frustration with the courier. We’re sorry that EVRi let you down, unfortunately, once the parcel leaves us, delivery is largely out of our hands, but your feedback is taken seriously.
We always aim to work with reliable couriers, and we will continue to review our delivery partners to try and avoid situations like this in the future.
Thanks again for sharing your experience, and we hope your next order is a 5-star experience from start to finish!
As always a great price and prompt…
As always a great price and prompt delivery
5 January 2026
Unprompted review
Customer service is rubbish....
Customer service is rubbish....
1. Paid for next day DHL delivery...waited until 16.50 and no delivery.
2. Tried to phone...not answering the phone
3. Tried to send a message/web form....took 3 attempts as site is a bit rubbish.
Still awaiting a reply...Awful service...
It may be a little dearer, but you'll save time (and hence money) by buying elsewhere.
7 January 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback. I’m really sorry to hear about the experience you’ve had with your order and our customer service. I completely understand your frustration regarding the delayed delivery, difficulty contacting us, and issues with our website.
Please be assured this is not the standard we aim for. I’d like to resolve the situation for you: could you confirm your order number so I can check the status and ensure your delivery is completed as quickly as possible?
We genuinely value your time and business, and I hope we can make this right.
Best online retailer
Brill purchases and cheapest oil around delivery fast too
7 January 2026
Unprompted review
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