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Mynd Management Reviews 

2,264
•
TrustScore 4 out of 5

4.0

Property management company
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Review summary

Created with AI, based on recent reviews

Considering 475 reviews, reviewers had a great experience with this company. Customers are really happy with the staff, noting that technicians are extremely professional, courteous, and highly efficient at solving household problems. Many people appreciate the remarkably quick response times and clear communication when maintenance requests are handled by the team. Some reviewers were not happy with the condition of facilities and ongoing maintenance issues upon moving in. Some people also felt that customer support response times were extremely slow and overall communication was severely lacking. Consumers frequently mentioned difficulties getting proper updates, reaching representatives, and dealing with unresolved property concerns. Reviewers noted that accountability for mistakes and general property standards could be significantly improved.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising maintenance professionals for being... See more

Service

Users describe ambiguous interactions with service, as people frequently praised efficient technicians who... See more

Customer service

People report ambiguous experiences with customer service, as consumers frequently describe interactions as... See more

Response time

Customers consistently note ambiguous experiences with response time, as some reviewers describe the service... See more

Facilities

Customers had negative experiences with facilities, frequently reporting that properties were left dirty upon... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jermarius was awesome! He was very professional and rectified the situation in a timely manner! The house is cooling down as we speak!

Company replied

Rated 5 out of 5 stars

Had a wonderful experience with our dishwasher replacement and fixing mu closet. He went above and beyond and made sure all my concerns were resolved. I was very pleased with his attention, work and c... See more

Company replied

Rated 5 out of 5 stars

Jason immediately observed the issue with our closet shelf and knew exactly what needed to be done. Problem is solved, looks like it is going to hold now.

Company replied

Rated 5 out of 5 stars

The Mynd team showed up on time. The workers did a great job. The job was completed faster than expected. They were courteous and thorough. They walked me through the new garage door setup and even in... See more

Company details

  1. Property management company

Written by the company

We bring together world-class technology and local expertise to make it simple and convenient for investors to find, finance, insure, lease, manage, and sell single-family rental properties, and for residents to find great homes to rent in more than 25 markets across the country. If you require immediate support, please don't hesitate to contact us at reviewmynd@mynd.co, and our Experience Team will reach out to you.

Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.0

All reviews

(2,264)

462 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I had Thomas who was originally from…

I had Thomas who was originally from Indianapolis covering here in Ohio come to fix my outlet issue. He was very kind and fixed the problem in less than 20 minutes. He was great! I really appreciate his help and time.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Craig P. was awesome!

Craig P. was awesome! Extremely professional and was quick to solve the problem! Highly recommend Craig and can’t thank him enough for getting us hot water!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Rebecca was great

Rebecca was great! Got my HVAC issue resolved quickly and was very professional and informative. If I have any other issues I will request her for sure!

4 August 2026
Unprompted review
Rated 1 out of 5 stars

This is by far the most unprofessional…

This is by far the most unprofessional leasing company I have ever endured. They do NOT know what is going on within their own company. There was a property advertised for a “lease take over”. We inquired and filled out an application with fees and all. After about a week of back and forth, they then tell us the property isn’t available and they do not do lease takeovers???? Everyone on the phone was saying something different. Huge waste of time and effort.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible maintenance

Absolutely horrible maintenance.
It looks like a Indian burial ground in the front yard of 245 saint christopher lane in whitehall ohio. Siding is melted and falling off. Driveway is completely degraded asphalt.

27 July 2026
Unprompted review

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