Myob software has been putting unknown bills into our purchase account for months now, Myob don't seem to care to fix it or investigate, talk about fraudulent security concerns! STAY AWAY FROM... See more
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Review summary
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Reviews shaping this summary
We are now 2.5weeks into requesting help with an issue with the system and it still hasn't been resolved. Still waiting to hear back from someone from the Specialised technical team
Company replied
I found MYOB to be intuitive and easy to use. The platform itself works well and is user-friendly for day-to-day accounting tasks. However, the cancellation process is extremely frustrating. My s... See more
Company replied
Took about 3 months to cancel my membership. The website doesn't have a cancel subscription button like a normal online software would have, the only option is to call - extremely odd for a so... See more
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Company details
Written by the company
Why do over one Million Australian businesses, accountants and bookkeepers use MYOB accounting software? Start a free 30-day trial and find out why.
Contact info
168 Cremorne St, 3121, Melbourne, Australia
- myob.com
1.7
Bad
397 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Finally I was helped by good lady
Finally I was helped by good lady, she knew what she was talking about and understood my concerns
20 November 2023
Unprompted review
Reply from MYOB
Hey Parmila! We're glad to hear your concerns were addressed and resolved. Appreciate you taking the time to share your experience! Cheers, Amanda.
I Cant give you a MINUS SCORE WHAT A…
I Cant give you a MINUS SCORE WHAT A SHAME!!
AFTER 1 month of trying to get an account right plus account repaired I still can not use it. It should also be noted that this error was caused by a staff member at MYOB doing the wrong thing. I have an email trail a mile long, I replied to an email with a support request 01509099, The full email trail is below it. The same person replied to me as below. WHAT AN ABSOLUTE JOKE!
New comment from MYOB support
Subject: Activate a file - Update to MYOB support request 01509099
Hi ,
Thanks for your support request #01509099.
I hope this email finds you well. I'm sorry to hear that you are unable to confirm your file with the steps we have provided.
To assist further and for the verification of the account, please provide the following information:
1. Your full name and email address associated with the account
2. Account or Business name
3. Serial number or Client ID
4. Company File ID of the file you want to confirm
5. Build number
To find company file ID and Build number, please open the File, then go to Help tab, and select About MYOB AccountRight.
When we have this information, we'll be able to help you out.
We hope to hear from you soon.
Kind regards,
8 November 2023
Unprompted review
Reply from MYOB
Hey Clifford. We're sorry to hear about your troubles trying to confirm your company file. Regarding the case number mentioned, I've reached out to the relevant agent to request that they follow up and ensure you're able to confirm and gain access to your files.
I'd like to take this time to say sorry and apologise for the amount of time you've had to spend to get this issue resolved. I will be raising your feedback through to the relevant team so that we can improve accordingly and prevent any further situations like this.
If you have any further questions, please reach out by sending a private message on any of our social channels and one of us will be able to take it forwards from there!
Cheers, Amanda.
I pay $49 a month for this useless app
I pay $49 a month for this useless app. The invoices i send to customers don't even show the invoice, just a red/green line at the top of the invoice. Among other issues. DO NOT use MYOB!!!
26 October 2023
Unprompted review
Reply from MYOB
Hey Alex,
Thank you for taking the time to share your experience. With respect to your feedback, can you please provide us further details through a private message through any of our social channels or the Community Forum. I'd like to escalate your feedback to the relevant teams so that we can get to the bottom of it for you. Cheers, Amanda.
Myob increasing payments without notice…
Myob increasing payments without notice and then demanding payment - holding files to ransom!!!
24 October 2023
Unprompted review
Reply from MYOB
Hey Jo. We sincerely apologise for any confusion caused. For clarity, we do not hold files for ransom. However, it is our policy to restrict access to files if accounts fall into arrears due to non-payment. Your subscription details can be found at myaccount.myob.com. Instructions to navigate the page are listed here: https://help.myob.com/wiki/display/ar/Your+MYOB+subscription+and+payment+details
Cheers, Amanda.
Terrible service
I am a bookkeeper so use a number of different software to facilitate clients accounts.
I had a new client come onboard that had an MYOB file that he let laps in May 2023 so only 4 months ago. We needed to get information from this file and have been told they only hold the file for 60 days and you can not access it even as a read only file.
No other company do this. They have said that its the agreement my client signed up to as he started on a trial but he held that subscription for 18mths and was paying $53 for this subscription.
No other software company do this. I can usually access read only files at least.
I will no longer recommend any of my clients to MYOB and will be recommending any that I have that are using it to consider moving elsewhere.
9 October 2023
Unprompted review
Reply from MYOB
Hey Kylie,
Thank you for taking the time to provide your feedback. The details regarding cancelling your MYOB subscription can be found on this link here: https://help.myob.com/wiki/display/myob/Cancelling+your+MYOB+subscription#expand-CanIresubscribeaftercancellingmysubscription
With respect to your feedback, can you please provide us further details through a private message through any of our social channels or the Community Forum? I'd like to escalate your feedback to the relevant teams and we'll make sure to get to the bottom of it for you and see if I can assist you with this.
Cheers, Amanda.
NO CUSTOMER SERVICE NOW
NO CUSTOMER SERVICE NOW
I have been using MYOB for 20 + years. You used to have a customer service phone number answered by a local team. Now you are referred to online help, which when it is a technical issue is next to useless. I am seriously considering other options as I am spending literally hours on hold trying to get resolve.
26 September 2023
Unprompted review
Reply from MYOB
Hey Therese!
Thank you for being a loyal MYOB client over the last 20 years. We're really sorry to hear about the difficulties you have encountered while seeking support. Our utmost priority is always to address your concerns promptly and effectively. I'll make sure your feedback is escalated through to the relevant teams so that we can improve our processes accordingly. To facilitate faster resolution, we offer a range of digital support options such as Live Chat, Help Articles, and an active Community Forum where you can find support. Whilst we are unable to provide direct support in this particular channel, we recommend you to please raise the issue with our Live Chat team or in the Community Forum, and we'll make sure to get to the bottom of it!
Cheers, Amanda.
Avoid this company... They aren't good.
Was with them for over 10 years. They sent an email requesting further documents (know your customer) which i missed so they cancelled my merchant services. Turns out there are better options anyway.
25 September 2023
Unprompted review
Reply from MYOB
Hey David! Thank you for being a loyal MYOB client over the last 10 years. We're sorry to see you transition away from MYOB.
If there are any specific instances where you felt that you didn't get adequate support, I'd like to know the details. I will make sure your feedback is escalated through to the relevant teams and included in future conversations so that we can improve our processes accordingly. If there is anything else I can assist you with, please feel free to send me a direct message through any of our social channels or the community forum.
Cheers, Amanda.
Poor functionality, rescued by Shanika
Very confusing and convulated platform with poor functionality. Not intuitive to use. Experiencing several technical errors and issues that are fiddly to have resolved.
Shanika on the other hand has been excellent at addressing many of the issues and always got back to me or followed up in a timely manner.
25 September 2023
Unprompted review
Reply from MYOB
Hey Kat! Thank you for taking the time to share your thoughts! We'll pass your feedback onto Shanika! We also appreciate you sharing your thoughts about the product. We're sorry that you experienced several technical errors. We'd like to understand this so that we can pass on your feedback to the relevant team. Can you please provide us with further details along with your Client ID via a Direct Message to us either through our Social channels or the Community Forum? We'll look into this and help you resolve your issues. Cheers, Amanda.
NO SUPPORT
After using MYOB AccountRight for 20 years we are very disappointed at the poor support and have changed to another software.
Couldn't be happier now after the transition.
11 August 2023
Unprompted review
Reply from MYOB
Hey Steven! Thank you for being a loyal MYOB client over the last 20 years. We're really sorry to hear about your struggles trying to get some support. We're also sorry to see you transition away from MYOB.
If there are any specific instances where you felt that you didn't get adequate support, I'd like to know the details. I will make sure your feedback is escalated through to the relevant teams and included in future conversations so that we can improve our processes accordingly. If there is anything else I can assist you with, please feel free to send me a direct message through any of our social channels or the community forum.
Cheers, Amanda.
Avoid at all cost
Incorrect calculation on STP
Employee Timesheet function not available on Payroll Only subscription (despite being advertised as such)
Payroll needs lots of manual interaction (e.g. typing in the hours again even if the timesheet are already filled in)
Setup functions are very unclear
15 September 2023
Unprompted review
Reply from MYOB
Hey Marco,
Thank you for taking the time to provide some feedback in terms of using our product. I'll make
sure your feedback is included in future conversations by passing it to the relevant team so that we can improve accordingly.
We have more information about setting up your payroll on this link here: https://help.myob.com/wiki/display/myob/Setting+up+payroll
To provide you with the best possible support, I recommend reaching out to our Live Chat support team or sending us a private message on our social channels and we'll make sure to get to the bottom of it for you!
Cheers, Amanda.
MYOB support is the worst I have…
MYOB support is the worst I have encountered. Months down the track and I’m still receiving generic messaging and no real resolution. Frustrating!
14 September 2023
Unprompted review
Reply from MYOB
Hey there!
We're really sorry to hear about the difficulties you have encountered while seeking support. Our utmost priority is to address your concerns promptly and effectively.
Rest assured, we'll make sure your feedback is escalated through to the relevant teams so that we can improve our processes accordingly. To facilitate faster resolution, we offer a range of digital support options such as Live Chat, Help Articles, and an active Community Forum where you can find support.
Whilst we are unable to provide direct support in this particular channel, we recommend you to please raise the issue with our Live Chat team or in the Community Forum, and we'll make sure to get to the bottom of it!
Cheers, Amanda.
Shanika very quickly sorted my issues…
Shanika very quickly sorted my issues and was most helpful. I had to call back about another matter and she also sorted this issue very quickly - it is great to have a contact to ring when you are processing payroll you don't have time to hope someone will answer you sometime.
11 September 2023
Unprompted review
Reply from MYOB
Hey Suellen! Thank you for taking the time to share your thoughts! We'll pass your feedback onto Shanika! Cheers, Amanda.
I use MYOB for nearly 20 years…
I use MYOB for nearly 20 years (administered nearly 30 company licenses, another 50-60 licenses have been purchased by our partners/clients following my advice), however my recent experience is worrisome. After trial period, on 1st August we purchased AccountRight licence, and since then for nearly 5 weeks we have not able to use it: initially it took nearly 3 weeks to authorise the file and now can’t process inventory transactions in purchase ledger and record recurring journals! With no support offered, the only solution for us to terminate service! Shame, as I have been very loyal user for so many years!
1 September 2023
Unprompted review
Reply from MYOB
Hey there! Thank you for being a loyal MYOB client over the last 20 years. We're really sorry to hear about your struggles trying to get some support. I will make sure your feedback is escalated through to the relevant teams so that we can improve our processes accordingly.
To provide you with the best possible support, I recommend reaching out to our Live Chat support team or contacting us on our social channels and we'll make sure to get to the bottom of it for you!
Cheers, Amanda.
Online guidance
Andrea Deleze was extremely helpful and easily answered all my questions. Her product knowledge was very apparent and was able to demonstrate in easy to follow steps the process to complete the tasks that I was having issues with
1 September 2023
Unprompted review
Reply from MYOB
Hey Edward! Thank you for taking the time to share your thoughts! We'll pass on your feedback to Andrea! Cheers, Amanda.
Constant Cloud Issues
Constant Cloud Issues. The entire program is 'clunky' and not worth the expensive monthly fees. AVOID it
31 August 2023
Unprompted review
Reply from MYOB
Hey there, our online service provider experienced a major outage on Wednesday which had a large impact on file access. The issue has since been resolved. We're really sorry about the inconveniences caused during that time-frame.
If you do have any further issues with accessing your file, please don't hesitate to reach out to us. You can reach out by sending a private message on any of our social channels and one of us would be happy to help you resolve your issues.
Cheers, Amanda.
Horrible Customer Service
You are unable to talk to a person.
Account right has now been down for over 20 hours and no one knows when it will be back up
31 August 2023
Unprompted review
Reply from MYOB
Hey Jeff, our online service provider experienced a major outage yesterday which had a large impact on file access. We're continuing to work with our service providers to resolve the issues. Status updates will be posted here: status.myob.com
Services are now coming back online however while they resume, some users may still experience issues accessing their files. We're really sorry about the inconveniences caused and are working hard to have everything restored as soon as possible.
If you do have any further issues, please don't hesitate to reach out to us. You can reach out by sending a private message on any of our social channels and one of us would be happy to help you resolve your issues.
Cheers, Amanda.
Further to MYOBs unhelpful reply to my…
Further to MYOBs generic unhelpful reply to my review I finally managed to find a phone number to make contact and after a one hour wait was able to speak with someone who then emailed me an activation code to reactivate our company file. After this very lengthy process the matter has been rectified.
29 August 2023
Unprompted review
Reply from MYOB
Hey there! We're sorry to hear that you're still having troubles confirming your company file.
We do have the confirmation assistant which can be accessed here: https://confirmation.myob.com/confirm.
All you'll need is your Serial Number and Company File Code which can be accessed through your file by clicking on Help > Confirm your Company File.
If you do have any further issues, please don't hesitate to reach out to us. You can reach out by sending a private message on any of our social channels and one of us would be happy to help you resolve this.
Cheers, Amanda.
Excellent Help
I received an excellent help from Shanika. She has been very patient with me as I navigate the system.
I'm an older person and can easily get confused with technology, However, with Shanika's calm demenour and her step-by -step instruction, I managed to fix my issue. I guess, I got lucky to get the right. person.
Thank you.
17 August 2023
Unprompted review
Reply from MYOB
Hi Aida
Thanks so much for sharing your experience, and I'm glad to hear the assistance you've received has been prompt and clear! Will pass on your feedback to the relevant team.
Regards, Priya
Customer service is a joke
Been using MYOB since 2009. The biggest problem that I encounter is there non-existent customer service.
You literally wait for hours and end up talking to someone overseas who has very little if any knowledge of the system and always has to refer to their supervisor who usually also can't solve the problem. I have just contacted them regarding duplicating an invoice, been on the line for 1 hour, put on hold and lost the line.
Sick to death of them
John
17 August 2023
Unprompted review
Reply from MYOB
Hi John
Thank you for being our long-time customer and taking the time to share your review. We understand the disappointment of not getting the right support could be beyond frustrating and we sincerely apologize for this experience. Whilst we cannot provide support through this site, I have provided a help article relating to duplicating an invoice https://help.myob.com/wiki/display/myob/Duplicating+an+invoice, hoping this answers your query. If not kindly reach out to our social channels via direct message and our team of moderators will be glad to assist you. Additionally, there is MOCA, our virtual assistant which is equipped to handle many support queries. If MOCA can't help, you'll be guided to our other support options, including live chat or on how to submit a support request via My Account (myaccount.myob.com). Appreciate your understanding and we hope to provide a better service in future. Regards, Priya
There has to be a zero star option
There has to be a zero star option.
The migration to online software was set at 1st June, which I could see was going to create problems from the get go - who would do this near EOFY????
The number of problems with software not talking to ATO when submitting reports, payroll and HR integrations has been awful. Now I have had two online chats with Payroll staff who have been rude and ignore the problem, basically saying we can’t help you. If it wasn’t for my accountant using this program I would have ditched it a long time ago.
You only have to see the insincere responses to these reviews to see how they are NOT LISTENING TO THEIR LONGTIME, LOYAL CUSTOMERS. Most of whom have probably been with MYOB longer than these staff…..
17 August 2023
Unprompted review
Reply from MYOB
We are sorry to hear that appropriate support was not provided for your issues after the migration, and thanks for raising this concern with us. At MYOB, we value every customer's feedback and do take these negative reviews seriously, and any impolite interaction with customers will not be tolerated. We'd like to assure you that we'll look in-depth into your interaction and appropriate feedback and actions will be taken for improvements. I'm afraid that we cannot provide solutions on the review sites but would suggest referring to this helpful article https://www.myob.com/au/upgrade which has a detailed FAQ on the migration process. If this wasn't helpful kindly reach out to our social channels via private message and we'll be glad to assist further. We do hope to earn your trust in the future and once again thank you for your continued support. Regards, Priya
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