Myonebike Reviews 68

Great customer service, Russell was very helpful and kept in contact during a delayed delivery.

I have purchase an e trike from One bike
The recommendation from the trike to delivery was all smooth
I never buy online but this experience has been exceptionally well

The shipping was terrible

I paid for same-day delivery, but it’s now been 8 days and the package still hasn’t arrived. The tracking keeps saying “delivery tomorrow,” but it never comes. I spent $2,000 and was left waiting over a week. Very disappointing service.

Made a purchase for a trike
Great value for price
Exceptional knowledge of bikes and gave the right guidance
Pre sale and post sale services are perfect
Highly recommend

Lovely person and great service
I’m in love with the bike
They are e bike consultants

Russell was absolutely amazing to deal with , I'm glad we chose to buy from onebike , he gave us alot of information that we didn't know about and the best thing was he had what my son wanted at his home already built so made our life easier , thanks again Russell 😀

Very helpful until you have paid.
3months old already changed crank bearings at my cost. Having trouble with the battery only lasting 20kms no much help from Russell.

Took a while to arrive, contacting the courier company was a nightmare, Myonebike were very responsive and helpful.

Been waiting for spare parts for 2 months, these parts should be on the bloody shelf, so the client gets them within a week.

Great, prompt service. I would highly recommend Myonebike.
I would recommend that instructions of how the last few items are attached for those of us who have not used or had anything to do with bikes for many years, and never an electric bike. Thanks Russel for your assistance.

Great service and good customer help .
They could not do enough to help with the process to purchase the bike .
Thank you George and company

I initially called onebike because of their great offer on a dual suspension electric bike. From the very first phone call I was able to speak with someone who was well informed, listened carefully, willing to be flexible, honest and I felt a genuine effort to be helpful rather than just make a sale. For example Russell rang us back and suggested a different bike for my partner who is quite small. This alternative bike had a smaller frame, a lower price but with a better electrical system. Naturally we were very happy. Russell went to a fair degree of bother to enable us to test ride the exact bikes my partner and I had chosen. Both bikes performed excellently with plenty of power, smooth gear changes and suspension, very comfortable especially for a first ride. All up a great experience. Thanks so much Russell for all your effort.
Ross and Nampech

Great bike, fast delivery and husband loves his new bike.
Thanks Russell for keeping in touch with us.

The communication from Russel was great.
The quality of the bike was less than great. No manual supplied.
My wife broke an Allen key tightning up a small screw. Threads were very rough and it was hard to tighten bolts.

Excellent service
Bike delivered in timely manner
Not yet assembled

The bike is good value for money, we had great customer service, Russel went out of his way a number of times for us