Myoovi Reviews 

1,594
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers had a great experience with this company. Many consumers found the product to be a significant benefit, helping reduce severity of pain and enabling them to function better during difficult times. People appreciate that the device offers instant relief when applied, which is helpful compared to waiting for other pain management methods to take effect. However, some customers also felt that performance declined, noting issues such as the device stopping abruptly or the battery life not meeting expectations. A few other people mentioned concerns about product features, like lack of customizable pulse selection or the new model being bulkier and noisier. Moreover, some reviewers experienced difficulties with team interaction, mentioning slow responses regarding requests for refunds or feeling patronized by service representatives.

What people talk about most

Product

People report positive experiences with product, highlighting how it effectively manages severe pain from... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the device is portable,... See more

User experience

Clients share ambiguous opinions on user_experience. Many consumers praise the discreet and comfortable... See more

Customer service

Reviewers mention ambiguous feedback about customer_service, reflecting a sharp split in consumer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My teenage daughter has suffered with pain from her periods since she started at age 10. Finding this product and her using it for approx a year now has helped her significantly. She still has to take... See more

Rated 4 out of 5 stars

This has been a game changer for my endometriosis pain. I use it on my lower back for most of the month and it provides instant relief.

Rated 4 out of 5 stars

Further update to this review and changes from 1 star to 4 stars… 29.04: After they initial miscommunication and delay in responding the customer service team have fully supported me in returning a... See more

Company replied

Rated 4 out of 5 stars

I love my Oovi, it has definitely helped me with my pain - I have the first one that was released. Only issue is the sticky pads I can only wear for a couple of hours at a time as I come out in a... See more


Company details

  1. #241 of 255 best companies in Health and beauty shop
  2. #63 of 72 best companies in E-commerce service

Written by the company

Myoovi is instant, drug-free period pain relief. Founded by UK Doctors and designed with your comfort in mind.


Contact info

3.8

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(1,594)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Has helped my fibromyalgia

Been using the Endo supplement for a few months and really noticed the difference. I haven't been officially diagnosed with endo, but have IBS, fibromyalgia and "signs of adenomyosis" (which I'd never heard of in all my years of researching my own medical issues). I've found my general body inflammation has lowered, IBS feels improved, I have a little more energy and motivation, monthly cramps are less debilitating (not gone, but better) and I feel less bloated, heavy and 'blobby' day to day. I was also on meds for overactive bladder which I've now asked the GP to reduce as the Myoovi seems to have helped that situation too. So yes, it's expensive, but I feel like it's doing the job of several prescription meds and its herbal/natural so I'm not ingesting constant toxic stuff to fix multiple problems. I would say my overall symptoms across all my illnesses and afflictions are 30% better since taking Myoovi, and I have recommended it to several friends with chronic pain

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I reached out to Myoovi customer service as my gel pads wasn’t sticking to my lower back properly and I just needed some support about how to resolve the issue.

The issue was resolved very easily and the customer care and support I received was incredible.

I truly felt cared for!

I love my tens machine.

It was worth every penny, it’s definitely worth the investment as the pain relief it provides as enabled me to still carry on with activities I wouldn’t normally be able to do.

Thanks Myoovi for this amazing product!

23 December 2024
Unprompted review
Rated 5 out of 5 stars

I was dubious at first as I’ve tried…

I was dubious at first as I’ve tried nearly everything else to try and deal with the severe pain I get from endometriosis and adenomyosis but this has worked wonders for me. I got instant relief from it, yes it’s on the expensive side but for me it was worth every penny, I actually managed to get a bit of a reprieve from the pain enough to be able to enjoy christmas

25 December 2024
Unprompted review
Rated 1 out of 5 stars

Misleading/rip off company

Misleading/rip off company

I cancelled subscription and despite telling them emailing them they sent out items and when I try to ask refund with package unopened customer service nobody help first then I go reply with label to print sent through email.

Despite telling them am really unwell in and out hospital they would not accept return and with no access to printer they sent label to print.
When I told them I can't print label and unwell they wanted me to go and sent back directly through royal mail and cover delivery.

Most appalling company/service they have no sense customer care/compassion for its customer.
I would never buy from them again rip off company.

Biggest mistake buying from them

17 December 2024
Unprompted review
Myoovi logo

Reply from Myoovi

Hi Salma, our apologies for the misunderstanding and inconvenience this may have caused you. Our team sent you an email to resolve the concern.

Hope to hear from you soon!

Rated 1 out of 5 stars

My husband ordered me this device as i…

My husband ordered me this device as i suffer with endo, however i have tested it out and it doesnt seem to relieve my pain at all, i have contacted the company for a return but they have just ignored my email, i feel like they are waiting for the 60 day return period to be up and state i have run out of time, dont waste your money!!!

22 December 2024
Unprompted review
Myoovi logo

Reply from Myoovi


Hi HT our apologies for the inconvenience this may have caused you. We're dedicated to providing the best service possible to all our customers. However, with the holiday season fast approaching, we've been experiencing a significant increase in the volume of emails and orders. While we are thrilled to be busy, this has unfortunately led to some delays in our usual response times.

We make sure that all our emails are answered and as of today, all emails are cleared. Kindly send us an email at support@myoovi.co.uk if you still didn't receive any response.

Hope to hear from you soon!

Rated 5 out of 5 stars

Love this

Love this. My partner got it for me as I suffer with painful periods (I have endometriosis and fibroids) this helps me so much. It enables me to go to work even on my worst period days. NHS should start supplying these, they are amazing. Nothing has worked this well for me.

7 June 2024
Unprompted review
Rated 1 out of 5 stars

Misleading returns/refund Policy

The other reviews about refunds are correct. I ordered 2 for both of my daughters without realising one daughter already has one.
I have an unopened, sealed item to return and it seems nobody in customer service wants to help me despite me reaching out asking for details of how to send the item back. Their returns policy is misleading.

9 December 2024
Unprompted review
Myoovi logo

Reply from Myoovi


Hi Customer, our apologies for the inconvenience this may have caused you. Kindly send us an email at support@myoovi.co.uk to resolve the matter.

Hope to hear from you soon!

Rated 1 out of 5 stars

Unfortunately another company…

Unfortunately another company destroying our planet and misusing womans pain for it. After 3-4 time use it does not work anymore. The only solution the customer support has is to buy a new one. What a disappointment in 2024.

20 November 2024
Unprompted review
Myoovi logo

Reply from Myoovi

Hi Pat, Our apologies for the misunderstanding.

We hope you understand that your device is entitled to a one-year warranty starting from the day you received the device. Unless it's past the one year warranty, we will always offer replacement as solution.

For us to resolve this and to check our records, we'd love to get your details to discuss this further. . Kindly send us an email at support@myoovi.co.uk

Thank you



Rated 4 out of 5 stars

Ordered with help from customer services

I did have a problem when trying to order but the customer services were excellent and sorted this out
Many thanks 😊

6 December 2024
Unprompted review
Myoovi logo

Reply from Myoovi

Hi Liz

Our apologies about that. We're dedicated to providing the best service possible to all our customers. However, with the holiday season fast approaching, we've been experiencing a significant increase in the volume of emails and orders. While we are thrilled to be busy, this has unfortunately led to some delays in our usual response times.

Please rest assured that we are working diligently to address every concern and ensure that no emails go unanswered. We personally sent you an email to instruct you on how to order our device. Thank you

Rated 5 out of 5 stars

Customer service is amazing!

The customer service is absolutely amazing. My device stopped working randomly after two uses and after contacting them they sent a replacement out no fuss at all. The replies were quick and they’re super friendly! The device itself also helped with my pain almost instantly, especially on my lower back. I definitely recommend this product, thank you again Myoovi team😊

2 December 2024
Unprompted review
Rated 5 out of 5 stars

10/10 game changer!

I’m not one to leave reviews but this has genuinely changed my life. I would be bed bound due to my cramps being so bad or being sick from how much pain I was in. This has totally changed the game. I can get up and walk around and haven’t had to call in sick at work or use any prescription pain killers months. It may not be for everyone but this was a last ditch attempt for a bit of relief and it’s worked for me! If you think it might help, even a little bit. Give it a go! I cant recommend it enough.

25 November 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience. Not only the device did not do anything for my pain, it caused me vomiting after keeping it on my abdomen for 30 minutes.

21 November 2024
Unprompted review
Myoovi logo

Reply from Myoovi

Hi Maria, our apologies for the inconvenience this may have caused you. Kindly send us an email at support@myoovi.co.uk to resolve the matter.

Hope to hear from you soon!

Rated 5 out of 5 stars

Instant pain relief

This is my new period best friend - I had it on for 6 hours straight and it allowed me to work, shift my focus somewhere else other than my pain, and made me feel better!

18 November 2024
Unprompted review
Rated 1 out of 5 stars

Still no refund ?

Update - they contacted me after this review .. I have now returned the item on the prepaid postage label provided .. no refund or response yet ??? order #ov109303 . Order date 11/09/ 24

When can I expect my refund ?

15 November 2024
Unprompted review
Myoovi logo

Reply from Myoovi

Hi Ruksana,

Our apologies about that. We're dedicated to providing the best service possible to all our customers. However, with the holiday season fast approaching, we've been experiencing a significant increase in the volume of emails and orders. While we are thrilled to be busy, this has unfortunately led to some delays in our usual response times.

Please rest assured that we are working diligently to address every concern and ensure that no emails go unanswered. We personally sent you an email. Thank you

Rated 1 out of 5 stars

Don’t try to get a refund

Don’t try to get a refund, they haven’t responded to emails, Facebook messages and insta messages. I cannot work out how to get a refund. Order is OV110868 if you want to reach out

11 November 2024
Unprompted review
Myoovi logo

Reply from Myoovi

Hi Amanda, thanks for letting us know. Our apologies for the inconvenience. Upon checking our records, it does seem like the registered name and email of this order number is different.

We've gone ahead and contacted you directly via email to resolve this. Thank you!

Rated 5 out of 5 stars

Would recommend

I was slightly sceptical but this really helped my ovulation pain. I now use it not ovulation pain, ibs pain and back pain. The returns policy made me think if it didn’t work I can send it back but I didn’t need to! Been using it about a month now.

9 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing cannot believe the difference

Ordered 2 for my daughters who suffer with excruciating period pains, they have both used their Moovis for the first time and cannot believe the difference a tiny little contraption has made, my eldest in particular said she wore the moovi for just 10 mins.
Goodbye to pills and painful periods we hope 🙏🏽🙌🏼🙌🏼

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing bit of kit

My daughter has suffered with period pains that have caused her to have time off school. The first 2 days she has to have strong painkillers and heat pads to even function. The MYOOVI meant she barely had any pain relief and was not in pain! Totally worth the £70

21 October 2024
Unprompted review

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