MyOperator Reviews 110

Worst Customer Service

Took our payment, did not deliver what was promised. When asked for a refund (which met all their refund policy guidelines), close to no customer support despite multiple emails and calls. As per now, they have taken the money and ghosted.

Hero Sales, Zero Support.
I was given a demo and we liked the tool. They answered all my questions, supported at each stage, until the payment was made. Its been 2 months and onboarding is still hanging. No one is picking up the call or replying to my emails. Very pathetic.

Very unprofessional company. There is zero accountability. No one in the company knows about their processes. They do not care about proper onboarding, and support is very pathetic.

Disappointing Customer Interaction ExperienceI spoke with the operator, but the communication tone felt as if I was asking them for a favour. Even loan companies maintain better respect while speaking. Initially, the company created a good impression, but this experience shows that the overall service and communication culture is quite weak. Extremely poor service.

MyOperator’s service and customer support are extremely disappointing. The voice broadcast quality is unreliable, and the overall service performance is far below expectations.

They do not respond to emails, and they do not answer calls. It seems like customer issues are completely ignored, which is highly unprofessional for a business communication service provider.

Based on my experience, I would not recommend MyOperator to any business.

pathetic service
the calling system is down for more than a day now and only thing customer support is saying is they have raised the issue.

Wrost company wrost experience I have taken 3 months services replying poor most the people are frauds After taking Money No Response Time waste All are frauds Dont pay the money if Pay the money U lost Ur money One week onwards my Problem Still not Solved I'm going to file Cyber

“Based on my experience and that of many others, the company's behavior resembles digital fraud and coercive billing practices. They activate features without consent, block access to prepaid services, and create forced upgrade paths. These are serious violations of consumer protection and digital transaction laws.”

CRM can be expensive, especially for small businesses, with complex pricing structures and costly add-ons. Its wide range of features often requires expert setup, leading to high implementation and training costs. Users may face a steep learning curve, and over-customization can lead to performance issues. While powerful, its interface may feel overwhelming to new users. Support response times vary by plan. For simple CRM needs, it may feel too complex or resource-intensive to manage.

If you're looking for a cloud telephony service that excels at losing calls, ignoring your support requests, and generally causing a migraine, MyOperator is your dream come true. From the moment we signed up, it's been a downhill spiral into customer service purgatory.

Their so-called "24/7 support" seems to operate on a different time zone, possibly one where "24/7" means "whenever we feel like it."

When we finally managed to get through to a representative, they seemed to be reading from a script written in ancient hieroglyphics. Each problem was met with a series of vague promises and an endless loop of "we'll escalate this." Spoiler alert: it never got escalated.

Every time we called for help, we were met with long wait times, unhelpful agents, and a general air of indifference.

MyOperator has successfully managed to combine the worst aspects of services, combined with the incompetence of useless and invisible team. If you value your time, your business, and your mental health, steer clear of this service. You'd have better luck training pigeons to deliver your messages.

They will suddenly stop mission critical service and ask for money in gunpoint. This happened even after paying them full one year all amount in advance.

Scams people out of money. Poor attitude.

I own 3 IVR numbers from myoperator and i m very disappointed by der services. Moreover dey fail to resolve issues quickly. Everytime i had wasted 2-3 hrs of my time resolving small small issues. Main problem is downtime of myoperator is very high and dey have many bugs in der software also.. which sadly der own team dnt knw how to resolve. Each person answer differently. N at d end dey only have sorry in response.
Plz dnt fall for myoperator.. dey r d worst.

I am not sure of all the 5 star reviews that I see for myoperator. They are one of the worst companies that I have seen in my 20 years of IT Career. They cannot even asnwer a simple question and only cheat and take money. Their SLA is a joke. They don't pick calls and respond to emails. They stole 50K of my money without giving any service. I would not deal or recommend my operator to anyone. Cheaters.

I usually avoid giving such reviews because I am also service provider and understand that fair chance should be given to improve, which I gave them (almost 5 months) .
Never use IVR service of My operator. I used the services for almost 2 years (from May 2020). They promised to provide me NOC for the number to transfer it to my name, if I wants to discontinue the service.(I have email copy from their official email id.) In the month of January 2022, when I decided to discontinue the service due to bad service experience, I requested for NOC so that I can transfer the number to my name because in all my websites and promotional contents, I mentioned the same number. Its 4.5 months since I applied but still I haven't got NOC. I have made more than 50 communications through call and email (I have record of all calls and emails) but still the request is pending and they have stopped responding. I am literally mentally tortured by asking them again and again for the same thing. Instead of providing NOC, their team is constantly asking to pay them and continue service till you get NOC. I tried to contact their founder "Mr. Pratik Jain" and "Mr. Ankit Jain" through Linked, but they have not responded to my single message. I have never seen such type of arrogance in any service based company . I have lost lots of business leads because of their inefficient services.
I repeat no one should use this IVR service

The service has a lot of hidden charges, each month you get a notification of extra charges for services you haven't signed up for. Their support team is only helpful and considerate till the time you haven't signed up for a plan, once you're on-board, good luck.. Customer support teams need to be trained, and hidden charges need to be made more transparent. There are better providers for cloud telephony I'd recommend going for.