MyPad Accommodation Reviews 

The owner of mypad came to my partners accomadation and said 'I assume you're a low income family'
There are clear problems within the household but he said there wasn't despite the mould, damp and the council saying that it needs investigation to quote 'We'll just paint over it then' I am disgusted that the owner of such an established business would behave this way when interacting with people with disabilites and difficulties.

Great work from Ian and Ethan on fitting a new water heater and special thanks to Ian for noticing a fire hazard that no one else had spotted previously.

I was inquiring about an apartment, but they were very rude to me. The girl didn’t even give me a chance to explain any of my paperwork. She denied me. She doesn’t even know me. I have the money for everything I needed. She was very rude. Like a she didn’t care about anything if she did her job or not stay away from them and they’re very dirty. Awesome when it comes to doing whatever they want with your paperwork, I will do it. Do not trust them unreliable

I had an emergency repair, Sam come out to us at 8pm and fixed it straight away

I highly recommend MyPad and the team. As a busy landlord, their full management service has been a lifesaver. They are incredibly professional, quick to respond to any queries, and deal with maintenance issues swiftly and efficiently.

I strongly do not recommend this agency. They are not reliable or trustworthy. Especially do not trust the rental manager, Carla, and her colleague, Mollie. I completely agree with all the one-star reviews. If I could give a negative or zero-star rating, I would!

My experience was even more miserable and hellish! I paid for a large room to stay but the facilities I had access to were in the smallest room. For example, the bathroom required me to use the smallest room, not only to shower, but even to use the toilet. This was extremely inconvenient, especially in the middle of the night, as most of the tenants near the partition were male, and I was female. The room I actually used was not the one I paid rent for and signed the contract for.

It was completely inconsistent with the terms and conditions of the contract, and I felt like I was being cheated. From the time I moved in to the time I moved out, the apartment was constantly under renovation. Not only was the noise disturbing my hearing, but it also emitted toxic carcinogens and gases that affected my respiratory health. Furthermore, the staff were free to come and go as they pleased without prior notice. Attempts to raise the inconvenience with the leasing managers, Carla and Mollie, not only failed to resolve the issue, but instead escalated it, creating even more problems. Carla, in particular, wasn't interested in resolving the problem; she prioritized her own interests. Her attitude was extremely poor, and she lacked communication and problem-solving skills. She even grabbed the phone while her colleagues were on the phone with tenants and started yelling at them, exacerbating the situation.

Living in such an environment not only results in financial losses, but most importantly, it also affects your priceless health.

The deposit plus rent is not a small sum, and the lease term isn't short either. Please think carefully before signing a lease!

I hope this review will help future tenants avoid being scammed! Pay special attention to the tenants' comments and experiences.

Very poor at handling the return of my deposit. Communications are very poor. Would use someone else

As a Letting Agent, overall I have been pleased with the service provided by Mypad. Carla in particular is very customer focused, accessible and goes the extra mile to take pride in the building and what we’re trying to achieve. Generally I feel up to speed with the Lettings and future enquiries. The challenge for Mypad now will be to onboard reliable staff to ensure consistency across the wider business.

Firstly, the handling of my deposit was utterly unprofessional. I was promised an invoice for cleaning deductions, but it was never sent. After months of frustrating back-and-forth communication, I was informed that my entire deposit would be used for cleaning and redecorating, with no clear explanation or detailed breakdown of costs. Charging £650 to repaint a one bed apartment is completely unreasonable and feels like exploitation.

To make matters worse, MyPad sent photos of a completely different property, falsely claiming we were responsible for damage that was not ours. This glaring mistake was neither acknowledged nor apologised for, which only highlights their lack of accountability and transparency. Additionally, they attempted to charge us for the replacement of an oven that was already damaged when we moved in and was never used throughout our tenancy. This treatment was extremely unfair, and I can’t help but feel that it may have been influenced by racial bias, as we are people of colour.

Furthermore, I have been chasing MyPad for over six months for the final meter reading for our energy account. Despite countless assurances that it would be provided "by the end of the week," nothing has been done. As a result, my energy provider continues to charge me for a property I vacated months ago, causing ongoing financial strain. Despite sending proof and following up repeatedly, MyPad has failed to take any meaningful action to resolve this issue.

The lack of professionalism, transparency, and fairness throughout this process has completely destroyed my trust in letting agents. While MyPad initially appeared quick and attentive, their service when addressing crucial matters like deposit returns and meter readings has been absolutely appalling.

I would strongly discourage anyone from using MyPad Letting Management. My experience has been one of neglect, exploitation, and deep disappointment. Tenants deserve to be treated with respect, fairness, and professionalism—none of which I received from MyPad.

AVOID THIS COMPANY.
My son has had a similar experience to the other reviewer. He was unable to stay in the accommodation due to a blocked sink and the smells this caused in the kitchen. It was repaired by the landlord but due to his neurodivergence my son was unable to return to the property. I was told both in person and by email we would receive a refund but we have had nothing. When we email now we receive no response. My son paid £1200 in advance rent and £150 security deposit.
Shame on you Mypad for robbing a young neurodiverse person.

I moved out of my apartment on June 26th 2023. I emailed the landlord to let them know they could undertake the inspection. I have not had any feedback regarding the inspection process. On July 17th I was given someone new to contact and still have not heard back from that person. As yet my deposit has not been refunded and according to DPS is waiting for a response from the landlord. As a tenant I paid my rent on time every month without the need for prodding.