My Passport CenterReviews 

1,941
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,855 reviews, reviewers had a great experience with this company. Customers consistently found the user experience to be easy and straightforward, appreciating the clear communication and simple process for tasks like passport renewal. Many people highlighted the helpfulness and friendliness of the staff, noting their patience and efficiency in assisting with the process. The website was also praised for being easy to navigate and use, with some reviewers noting its user-friendly design. However, some people were dissatisfied with the payment process, mentioning concerns about being charged for services that are available for free elsewhere or not receiving the expected service after payment. A few other people also felt that the service did not provide additional steps like making appointments or submitting applications, leading to confusion about the value provided.

What people talk about most

User experience

Customers had positive experiences with the user experience, finding it easy to complete, fast, and... See more

Service

Users describe ambiguous interactions with service, with many reviewers expressing disappointment and citing... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing dissatisfaction and concerns due... See more

Staff

Reviewers highlight positive aspects of staff, with many praising employees for being upbeat, cheerful, and... See more

Payment

People report negative experiences with payment, often realizing after paying that the service was incorrect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was afraid that losing my passport meant I couldn’t travel. It is such a relief to know there are organized and structured ways to get passports in emergency situations. Everyone was friendly and he... See more

Rated 5 out of 5 stars

Jose was spectacular! Although you can clearly see that he could use assistance as he was the ONLY staff member taking care of guests.....his attitude and customer service was TOP NOTCH! Great job Jos... See more

Rated 5 out of 5 stars

USPS staff was friendly and efficient in processing the new passport for a minor. Thank you!

Rated 5 out of 5 stars

It was easy to understand except for the Issue date because on the passport book day/month/year. But on date of birth it is month/day/year


Company details

  1. Passport office
  2. Visa and passport office

Written by the company

Thousands of travelers trust My Passport Center to help them simplify their passport process. Whether you need to apply for a new passport (DS-11), renew your existing passport (DS-82), or report a lost or stolen one (DS-64) — our platform makes the process smooth, quick, and error-free. Our easy-to-use online editor allows you to complete and review your form in minutes. Once done, you can download and print your application, ready for submission at your local passport acceptance facility. By guiding you step by step, we help you avoid mistakes that can cause frustrating delays. Our team of experts reviews your form for common errors and is available 24/7 to answer any questions. At My Passport Center, our focus is on delivering a professional, transparent, and reliable experience that gives you confidence and peace of mind. Save time, reduce stress, and join thousands of satisfied users who rely on My Passport Center to make managing their passport applications easier than ever before.


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(1,941)

1,941 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is a scam-Save your money!!!

This is a scam, they charge $ 125.00 to do what the US Government offers for free!

I received a completed application from the site that required a Passport picture. I went to my County Government office that takes the pictures and they said it doesn't cost $ 125.00 to renew and these sites are scams. Their is no charge to file for a renewal Passport.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to fill out

Easy to fill out. I'm concerned about the photo requirement, though. Nothing in the application addressed the need for a new photo or if the previous passport's photo would be used or if a post-application-submission communication would request an updated photo.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

a scam

a scam company you can get this all for free on government website

28 March 2026
Unprompted review
Rated 5 out of 5 stars

The post office that we visited in…

The post office that we visited in Humboldt tn to purchase our passports had the most upbeat, happy, cheerful employees I’ve ever met. They were very nice, welcoming and very helpful.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this site

Do not use this site. I paid $160 dollars just for them to fill out the application and you still have to do everything else including the fees. This is a scam.

25 March 2026
Unprompted review

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