MyPay Reviews 89

Recently started using MyPay ans had aome questions when I was due my first payment. Phoned customer service and was supported and provided with the information I needed to put my mind at ease.
Staff was friendly, professional and the call was handled efficiently

Signing up was easy and secure.

I was sent reminders to submit timesheets and payments were done promptly.

They are the best in UK !
Customer service absolutely amazing , communication very good .
They are very polite , efficient and they pay on time . They even let you know if you taxe code change before to process the payment.
Thank you !

I want to say thank you for your brilliant service. Whenever I have had any issues relating to pay or any queries you have always been very helpful and quick in your responses. Its been a pleasure working with you!

I have been with many umbrella companies professing to be HMRC compliant to later find that they were not HMRC compliant. MYPAY actually does what they say they will be doing and they do it seamlessly with due care and attention. I’ve been very satisfied with their service they’ve provided to me and will return to them in due course.

I have recently rejoined mypay. I have always been very happy with the service.
Setting up my account was easy and I was given all the support I needed to make the process seamless.
I have been paid on time and takes all the headache out of paying tax.
Thanks guys!!

I am a new customer to MyPay and honestly cannot fault them. Always very helpful and response time is immediate. Really helpful being able to use WhatsApp too. Have had great experiences with Kim and Michelle in particular.

Well professional

Best umbrella I've used always there to help and they check in every so often. Which i rare for umbrella companies

A very client focused company, 5 star customer service for clients. Anytime an issue has cropped up someone is at the other end of the phone whether that be a call, text or email someone is there and onto a resolution. When finding an umbrella company I did my research and found MyPay has the better rates and always a pleasure to deal with.

I find the team, approachable , friendly ad reachable.
Questions asked are answered appropriately.
Doubts are cleared.
Payment is always on time ad notice is given prior to payment.

The services my pay providing is excellent and always there to solve problems.

First class company. Communication was great, always paid on time. I liked their platform - very user friendly. It was effortless which took the worry out of using an umbrella company. Great job, would use them again.

The service MyPay provided is excellent. They are reliable and trustworthy.

I have always been extremely satisfied with the services provided by MyPay. I have always found them to be very professional, courteous and very helpful. I spoke to Michelle Pace yesterday and very helpful with re-enrolling me to Mypay and very quick.

So where do I begin about this company? I was recommended to join by a friend after my old umbrella company closed down. The joining process was a complete breeze and credit to Michelle. She explained how everything works so clearly and in good detail. credit to Michelle is always happy to help with anny enquiry and responds to emails rapidly. She is extremely patient and always goes over and beyond leaving someone like me who doesn’t understand much about tax very reassured . I would recommend joining my pay, especially after the care and support I’ve received from Michelle 100% recommend joining them. They are the best umbrella company I have been with so far.

Amazing just very helpful never any issues I would definitely recommend you very professional thanks again

I had various options on Umbrella Companies. I opted for My pay, I am extremely glad I did. From the initial telephone conversation to discuss to the present day. Always very courteous and easy to talk to. Never once have I had any late payments or tax concerns
I would recommend them 100%.

As usual, I was very happy with the service, advice, efficiency and general great vibes that I received from all the team at MyPay. A special mention to Hannah, Jack, Kim and Michelle.

Great work, thank you!

Regards,

Kevin.

Michelle was really helpful and genuinely explained things in a clear and understandable way. She even explained how my tax code made me slightly better off!!! Who knew!
She was a pleasure to speak with and she made Monday better.

In general, all the staff here are great. I am thankful to them all.

Always very helpful and informative.