DHL Reviews 6

Phoned the DHL pension number got a reply the number doesn't exist anymore told to phone a new number phoned this new number it says it an invalid number

I was thinking about taking my DHL pension, They sent me a statement saying I could have a £12k lump sum plus a monthly payment. I filled all the forms in and sent them off. I wanted to use the lump sum to buy a caravan, I bought the caravan but the lump sum did not arrive in my bank account. I called DHL and they said it will be in my bank account in a few days, Two weeks later I chased it up again and was told "Sorry - we made a mistake - you are only entitled to a lump sum of £2k. When I complained to the trustees, it took them three months to reply and, even then, their reply was rude and condescending. An absolutely vile bunch of charlatans

Tried to use their new site to claim. Impossible no way to claim your own money just constant loops to other pages saying contact a finacial advisor. A simple claim form online after your secure login would be enough but they want you to spend your money and get someone else to attempt to claim for you. Mine is a simple short DHL employee which I waited an extra 5 years before trying to claim and now they have made it virtually impossible .

DHL pensions - shocking to say the least….
Told of a members death, we will ring you back - nothing. We will send you paperwork to complete - nothing.
In receipt now of a letter from Willis Towers Watson to say a payment has been rejected by the bank and another from DHL to say the pension rate has increased from April - how many times do you need to be told of this death? Would ring and tell you again but not time to be held in a queue for 40 minutes . APPALLING DOES NOT COME CLOSE….

Having opted out of the auto enrolment dhl pensions persistently continue to take contributions. Tried numerous times to contact and escalate the problem but continuously ignored or employees passing responsibility like pass the parcel. I would not recommend anyone to opt in based on my experience. Seems like fraudulent actions or just plain incompetence is going on behind the scenes.