The lady I was talking with was extremely helpful and competent in everything I enquired about. Although it wasn’t a long call she understood what I was asking and gave me reassurance as to my next... See more
Company replied
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Dom was friendly and professional, he answered all of my questions perfectly and gave me the information I needed. Based on my call with Dom I am moving on to the next stage, happy that I contacted th... See more
Having a great deal of stress and difficulty trying to sort out my pension pot with Aegon. Complete nightmare to actually get anywhere with anyone from that company!! Spoke to Robert Wood at My Pensio... See more
Company replied
Nicholas was very cheerful and happy to answer all my questions and break down what this service can provide
Company replied
Company details
About My Pension Choices
Written by the company
Here at My Pension Choices, our goal is to provide all UK retirees with access to the trusted advice and support they need to make the most informed choices for their retirement.
MyPensionChoices.com is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to the delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.
Regulatory DisclosuresContact info
Unit 5 Airport West, Lancaster Way, Yeadon, LS19 7ZA, Leeds, United Kingdom
- 0800 008 6064
- enquiries@mypensionchoices.com
- mypensionchoices.com
4.8
Excellent
375 reviews
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a bit fishy??
really frustrated to be passed around from one adviser to the next - not really understanding who you are actually dealing with - told by one he wasn't FCA registered but regulated by them ???? - then back to a chap in leeds who asked all the same questions only to be put through to another person who - you've guessed it wanted all the answers for a third time who then said he'd be putting me through to someone else - all seemed very fishy and unprofessional - didn't go any further with all the scams out there i wasn't very comfortable at all.
3 February 2022
Unprompted review
Reply from My Pension Choices
Hi Richard,
We never like hearing about customers who have had issues with their inquiries and take every opportunity to make improvements.
We’d love to know if there’s anything we can do to help. Please contact us at enquiries@mypensionchoices.com, and our customer experience manager will be in touch as soon as possible to help you get the support you need.
Kind regards,
The My Pension Choices team
From a phone call to a zoom meeting.
From a phone call to a zoom meeting, everything went smoothly. Although expensive, could save you in the long run,after all you are paying for their expertise.
31 January 2022
Reply from My Pension Choices
Hi Steve,
We’re glad you have had such a pleasant experience and found the help that you need.
Our aim is to connect people with quality financial advice so it’s great to see you found our service helpful.
Thank you,
The My Pension Choices team
Pension Choice
Was nervous initially finding the best of advice on pension. My enquiry was acted on very quickly & within days I had advice from a IFA who made it so easy for me to make decisions. My Portfolio now in place
18 January 2022
Reply from My Pension Choices
Hi Beryl,
We really appreciate your review.
We want to help all our users find the financial advice they need so we’re glad you enjoyed the experience. Thanks for using our service!
All the best,
The My Pension Choices team
We are dealing with David Steers who…
We are dealing with David Steers who has to date been fantastic. His extensive knowledge has been a God send to us. Cannot recommend Douglas Steers & Company enough. Highly recommended.
17 December 2021
Reply from My Pension Choices
Hi Christopher,
We’re glad you have had such a pleasant experience and found the help that you need.
Our aim is to connect people with quality financial advice so it’s great to see you found our service helpful.
Kind regards,
The My Pension Choices team
Reply from My Pension Choices
Hi Mark,
We really appreciate your review.
We want to help all our users find the financial advice they need so we’re glad you enjoyed the experience. Thanks for using our service!
Kind regards,
The My Pension Choices team
Communication, communication, communication
Both people I have spoken to have been approachable, helpful and respectful. My issue is not with them but the fact that when you ring up, you get a long automated message that hen cuts you off and tells you to email. Similarly the online chat button is constantly greyed out so you can’t chat to anyone!! When you get a response from the email it tells you it will be days before you’re contacted.
If like me, you find pension stuff daunting, this is wholly unacceptable. You need answers immediately while the questions are clearly aligned to what’s in front of you on the web. Having a response days later means revisiting what you originally wanted to talk about making the whole process long and stressful.
11 November 2021
Reply from My Pension Choices
Hello Kerry,
Thanks for taking the time to leave this review and for pointing out these issues.
User experience is very important to us and we’re sorry we’ve fallen short on this occasion.
We take all feedback seriously and we will look to make changes soon to address these issues.
If there is anything we can do right now, please contact us at enquiries@mypensionchoices.com.
Kind regards,
The My Pension Choices team
Excellent advice
8 November 2021
Reply from My Pension Choices
Hi Martyn,
Thank you for leaving a 5-star review.
At My Pension Choices, we aim to connect you with the right financial advice so we’re glad you were satisfied with our service.
All the best,
The My Pension Choices team
The young lady was most helpful today…
The young lady was most helpful today as I missed her call last week due to losing my phone she called back asking if my financial advisor had been in touch and I have a further meeting with him on Monday coming thanks again
8 September 2021
Reply from My Pension Choices
Hi John,
We’re glad you have had such a pleasant experience and found the help that you need.
Our aim is to connect people with quality financial advice so it’s great to see you found our service helpful.
Kind regards,
The My Pension Choices team
Simon was very helpful and is now…
Simon was very helpful and is now sorting through my 4 or 5 pensions, told will take a while so we will see what he comes back with.
25 August 2021
Reply from My Pension Choices
Hi Steve,
We love hearing about customers who have found the advice they need, so thanks for leaving your review.
All the best,
The My Pension Choices team
Very happy with the professionalism…
Very happy with the professionalism shown by both mypensionservices and their nominated advisor.
No push - no rush.
Thank you.
24 August 2021
Reply from My Pension Choices
Hi Mike,
Thanks so much for your review and for letting us know how happy you were with our service.
We want to help every customer find the financial advice they need so we’re glad you were satisfied with our service.
Kind regards,
The My Pension Choices team
Very quick service.
13 July 2021
Reply from My Pension Choices
Hi Glyn,
We really appreciate your review.
We want to help all our users find the financial advice they need so we’re glad you enjoyed the experience. Thanks for using our service!
Best wishes,
The My Pension Choices team
Looking forward to maximise my pension…
Looking forward to maximise my pension options with the advisor you put in touch with me. They are preparing options for me and we will meet in a few weeks time.
7 July 2021
Reply from My Pension Choices
Hi David,
We really appreciate you leaving a review.
We aim to connect all of our users with the best financial advice so we’re glad you enjoyed the experience and thank you for using our service!
Kind regards,
The My Pension Choices team
They seem like a genuine outfit,they…
They seem like a genuine outfit,they put me in touch with someone who could help me
6 July 2021
Reply from My Pension Choices
Hi Andrew,
Thanks for using our service and leaving your review.
We love hearing from customers we’ve been able to help and we’re glad you were satisfied with our service.
Kind regards,
The My Pension Choices team
Would definitely recommmend
Needed pension advice and Chris Auld was professional and informative. Would definitely recommend - in fact I did! passed on Chris's contact details to my brother. I feel safe in the knowledge that my money will be safe with Chris looking after it for me.
28 June 2021
Reply from My Pension Choices
Hi Catherine,
We really appreciate your review.
We want to help all our users find the financial advice they need so we’re glad you enjoyed the experience. Thanks for using our service!
Kind regards,
The My Pension Choices team
Good advice given
Contacted my pension choices for advice about my pension they were very professional and advice given was sound, I would highly recommend talking to them for advice.
10 June 2021
Reply from My Pension Choices
Hi Emanuel,
Thanks so much for your review and for letting us know how happy you were with our service.
We want to help every customer find the financial advice they need so we’re glad you were satisfied with our service.
Kind regards,
The My Pension Choices team
Sent information and explained details
Sent information and explained details, still to sort out as original documents were damaged in the post and now on holiday
7 June 2021
Reply from My Pension Choices
Hi Carole,
We love hearing about customers who have found the advice they need, so thanks for leaving your review.
All the best,
The My Pension Choices team
Reply from My Pension Choices
Hi Stephen,
We really appreciate your review.
We want to help all our users find the financial advice they need so we’re glad you enjoyed the experience. Thanks for using our service!
All the best,
The My Pension Choices team
Very easy website to use
Very easy website to use. My enquiry was dealt with promptly and I was advised that an advisor in my area would call me back. The advisor called me within 48hours and arranged a video conference call. I received details in the mail of the Financial advisort I was dealing with. Very professionally done.
20 May 2021
Reply from My Pension Choices
Hi David,
We’re glad you have had such a pleasant experience and found the help that you need.
Our aim is to connect people with the very best financial advice so it’s great to see you found our service helpful.
Thanks again,
The My Pension Choices team
Excellent service and information.
19 May 2021
Reply from My Pension Choices
Hi Derek,
We really appreciate your review.
We want to help all our users find the financial advice they need so we’re glad you enjoyed the experience. Thanks for using our service!
Kind regards,
The My Pension Choices team
Despite delay in being contacted I had…
Despite delay in being contacted I had a good initial free discussion
11 May 2021
Reply from My Pension Choices
Hi Stewart,
We really appreciate you leaving a review.
We aim to connect all of our users with the best financial advice so we’re glad you enjoyed the experience and thank you for using our service!
Kind regards,
The My Pension Choices team
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